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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,157 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5157 Topics

Sosso76Contributor I

Problème de chargement de l appli Sonos

Bonjour J ai un problème de connexion depuis quelques semaines mon téléphone ne prend plus en charge l application je ne plus plus utiliser Sonos ce qui est très dommageable Pouvez vous m aider ?Cordialement Moderator Edit: Google Translate- Good morning I have had a connection problem for a few weeks, my phone no longer supports the application, I no longer use Sonos, which is very damaging. Can you help me?Sincerely

150

6 months ago

mikeinazContributor I

asked in Speakers

Sound cuts out intermittently when connecting a pair of Era 100's to my PC laptop

Hello. I purchased a pair of Era 100’s. Went through the setup via phone app and set them up in my home office. I decided to connect them via Bluetooth to my laptop. While they work mostly flawlessly, at random times the sound will cut in and out. Sometimes its briefly and sometimes it goes on and on where watching or listening to something is not feasible anymore. I would have to disconnect the speakers from PC bluetooth and reconnect. Sometimes that fixes the problem and sometimes it doesn’t, so I have to disconnect/reconnect again.I tested some other simple bluetooth speakers with my laptop by connecting via Bluetooth and those have no issues (although the sound is not comparable to Sonos of course, which is why I wanted to use the Era 100’s).Perhaps someone can guide me in the right direction here for which I would be grateful. Thank you

320

6 months ago

Bradley GPContributor I

asked in Speakers

Sonos play 1 wont chime

My sonos play 1 will not chime on set up.

rwwarkContributor I

Error 1014. Updating new sub mini

670

6 months ago

RALSContributor I

asked in Speakers

Era 300 only plays when another speaker is playing

As above, just bought and added Era 300. I can AirPlay to it but it will not play songs through the (new disgracefully rubbish) Sonos app unless I first play to another of my speakers in a different room and then add the Era 300 which means I have to play the music where it isn’t wanted. Anyone have any ideas? Driving me crazy!

813

6 months ago

Jenna AliveContributor I

asked in Speakers

Update loop - can't get out

I have an existing housewide system of 6 Ikea Symfonisk speakers (gen 1). I recently bought a gen 2 to try to add to my existing system (despite the app being an unholy nightmare). It took me 3 loops through the setup process to get through it, and now when I open the Sonos app when the new speaker is plugged in, it says it requires an update. I click update and it says “no update available” and then reverts to the screen that says I need an update. There is no way to break this loop aside from killing the app, unplugging the new speaker, and starting the app again. In its current state, my new speaker is completely unusable. Estimated wait time for Sonos support is 80+ minutes, which is absolutely absurd. Any help would be appreciated, because right about now I’m ready to return the new speaker and scrap the whole system in favor of a company whose app actually works.

1881

6 months ago

PebuContributor I

asked in Speakers

Volume limiter in bluetooth mode

I took my Sonos Roam abroad and I tried to use in bluetooth mode, however the volume was extremely low. It took me some time and online search for answers to realise that the volume limiter is the reason. At home I use my Sonos Roam in my bedroom and set the volume limiter at 40% otherwise it makes listening and changing the volume at low levels difficult. As this setting cannot be altered/switched off in Bluetooth mode and I couldn’t make the Roam to connect to the hotel wifi there was no way of changing back this limiter to 100%. I tried everything even resetting to no avail so my Roam was rendered useless during my month away which was extremely frustrating. I’m wondering if this has been resolved in Roam 2 as it can’t be expected to remember turning the volume limiter off (set back to 100%) while you’re still on the home wifi network every time you take your Roam away. Thanks for any help. (There are some old topics from 3-4 years ago in this forum but no solution found or offered

1441

6 months ago

travis.barkelContributor I

asked in Speakers

New App bricked my Sonos systems

I am stuck in a loop where it tells me I need to update my system, I click update, it spins, takes me back to a page that system my system needs to be updated and the loop continues. Haven’t been able to use my Sonos systems in 2 days.

1484

6 months ago

bebensContributor I

asked in Speakers

Sleep Timer Voice Control

Like many others with the latest update to the Sonos app, I miss the sleep timer. I thought with voice control I could set the time (e.g. 60 minutes) with my Sonos One (with SL) and then the unit would shut down. Instead when the time’s up I get a chime that won’t turn off, nor does the audio I’ve been listening to. The only thing I can do is unplug my Sonos units to get the chime to stop. How does one get the voice control to work to set the play time.?

290

6 months ago

ColinBannermanContributor I

asked in Speakers

Speakers and Playlists keep dropping

I have five Play 3s, Two Plays ones, One Port and One Amp. The system used to be stable and I had access to Spotify in all the combinations I wanted. However, recently the whole system has become unstable. Speakers dropping, playlists skipping or not connecting and unable to group speakers. I read online about rebooting the router with the speakers unplugged; this didn't help. I even tried factory resetting every speaker and component and reinstalling the system; it didn't work. I have a strong and stable wifi signal. However, the groupings continue to dropout; the input to change volumes or tracks is very laggy and slow; and playing music is not dependable. Can anyone suggest what I can do to get back to the dependable system of the past?

1188

6 months ago

LT83Contributor I

asked in Speakers

Problem with adding another sonos one sl

Hi all,I've already got two Sonos one products in my current system. Today I got another Sonos one SL & when I'm trying to add this to the existing system, it is giving me a lot of issues.It managed find the new speaker but after adding and assigning to new room, it prompts me to update the software for the new speaker and then it got stuck. Sometimes I get error 1000, sometimes it's 1001.I tried factory resetting the new speaker and start adding again, it gives similar errors.I found error 9 too.I'm just guessing whether the new speaker software is refusing to work with the latest app or something. I could be wrong.Is there any fix to this issue? Appreciate your help.Many thanks.

421

6 months ago

Jojo 2024Contributor I

asked in Speakers

pairing

Gen 2 Sonos One not pairing with server

6 months ago

MistaMohContributor I

asked in Speakers

Bluetooth pairing a wall mounted era 100

I'm thinking of wall mounting my era 100, but before I do, I'd like to make sure I still can Bluetooth pair it with new devices.So far, I've had to long press the Bluetooth button on the era 100 to pair a new device.Is it possible to pair new devices to an era 100 without having to touch the era 100 (because of course I don't plan to climb every time I need to connect it). Thanks

230

6 months ago

ronksAvid Contributor I

posted in Speakers

Cannot register new Era 100 speaker

I have gone through the adding process and named the room; but the new device is "not registered".I see on my iPad under Settings when I try to register it: Incompatible Software VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled.I have done every update I can find, but to no effect.And now on my system I getWe need to get Sonos running on the latest software.Choose Check for Updates to get started.So I do, and it says I am up to date; but I cannot get past that window.

4956

6 months ago

Burger100Contributor I

asked in Speakers

connecting my sonos arc

I can’t get my Sonos arc to connect and work anymore. It was set up before the app upgrade, now it won’t find the product when I search it to set it up, even though it’s powered on and connected to wifi. I have 2 other speakers that are fine again with no issues… please help!!

HendekContributor I

I am experiencing crackling sound from side firing right hand speaker this occurs with heavier bass sequences both music and film. Left side is fine. Bass setting is usually 3. Only noticed over last few weeks not sure why it is happening. Very intrusive on Dune Part 2. Had Arc for almost a year now. Anyone any ideas?

122

6 months ago

Chabet21Contributor I

asked in Speakers

sonos Amp connected to samsung TV with HDMI

I have in ceiling Sonos speaker and I tried connecting my amp to MY SAMSUNG tv using the HDMI but it keeps showing me a spectrum app and I don’t even have that service as I’m not in the USA. I turned on the Arc in my Tv settings and nothing. I unplug the HDMI and the spectrum app goes away, I was told at Best Buy this would work so I did not purchase the sound bar that usually helps to connect the tv to the amp.. please help

220

6 months ago

LeamaiContributor I

asked in Speakers

can not connect sonos play 1

after power outage i cant connect with my sonos play 1 .i reset speaketr and restarted router.

212

6 months ago

PearlfectheelsContributor II

asked in Speakers

Still having issues with the app?

Is anyone still experiencing major issues issues after the app downdate (don't you dare call it an update). It's been weeks since the launch and there seems to be little improvement. As a long time owner and shareholder I can't express my disappointment enough - and what has the company offered for recourse? I don't plan to purchase another product until I see significant improvements to the app. The speakers drop in and out repeatedly. The app frequently says there is an issue and to try again later. The speakers drop off the app. At least one a day ever since the downdate. While playing music the app will say there is nothing in my queue. I am frequently unable to control volume, song selections, etc using the app. Please consider user acceptance testers….like real users. It is very apparent the app was not thoroughly tested.

241

6 months ago

CholiverContributor I

asked in Speakers

Sonos 300 failing to connect in setup

I’ve just bought a Sonos Era 300 but it’s not completing the setup. The app says: “There was a problem adding your Era 300 to your system”.I’ve followed all the prompts to unplug, reset my phone and router, and even factory reset the 300 - but still not working. I really like my other Sonos products but this is pretty shambolic given I’ve just paid £400 for this.How do I get it to work?

70917

6 months ago

andmickContributor I

asked in Speakers

After a bit of time Sonos starts to pause

It is like the system is out of sync. I have had troubles with multiroom / party mode, but also on single speakers.I’ll start by playing Spotify, then maybe after 30 minutes or upto a few hours later the music will start to break-up, the only way to resolve, is to stop then press play on the app. When I say break up it is like it has a connection issue, or wifi issue. I have a great home network set-up, so I don’t think it is that, but there is connection issues for sure.

6 months ago

foxleybob

asked in Speakers

Cannot update my Sonos 1 alexa?

I had to reset my Sonos 1 Alexa that I've had for just over a year. I went through all the setup, and now the app is asking me to update it which unfortunately it won't for whatever reason. So, how should I go about this please?RegardsRobert

303

6 months ago

CarlJr66Contributor I

asked in Speakers

sonos one

Sonos one will not power up. Tried different oulets

425

6 months ago

rogeliogleze1962Contributor I

asked in Speakers

No puedo conectar el sub boufer

Cambié mi módem y router y no puedo conectar mi sub Boucher mini a la app, sin embargo mis Sonos arc y mis dos Sonos one se conectan. Que alguien me ayude por favor Moderator Note - Translation by Google:I changed my modem and router and I can't connect my Boucher mini sub to the app, however my Sonos arc and my two Sonos one connect. someone help me please

1201

6 months ago

BuddyKessarContributor I

asked in Speakers

having trouble setting up my brand new sonos 5

Tried using different phones and tried the Ethernet but no use

804

6 months ago

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