Speakers

I have recently moved my sonos play 5 gen 1 to a new network and have been completely unable to setup the device. I keep getting stuck on the step where I am prompted to connect to the “SONOS’ network. the app tells me “Not connected to ‘SONOS’ Wi-Fi”. Obviously, I am connected to the “SONOS” network.Here are some of the steps ive taken to try and solve the issue:factory reset the speaker tried on three different devices (all iphones and 1 ipad on the latest ios)Unfortunately, I am in a dorm and don’t have access to an ethernet connection. If anyone knows how to solve this or has any ideas, please let me know.

I can’t update my app or add speakers that it doesn’t see anymore unless I sign in as the system owner. I sign in and it becomes an endless loop of signing in but never signs me in! 

Hi AllHoping you can helpWanting to upgrade my system to new Arc, sub and 2 x Era 300sI wondering whether it is better for real spatial / surround sound to mount the Era 300s on the wall - above and behind the couch, rather than on stands close to couch? It is quite a large room - approx 12m x 7mAm thinking of putting the Era 300s on the wall behind the couch (the wall is about 3.6m behind the couch)in the photos you can see the wall - with speakers would be attached above the glass balustrade at a height of about 2.4mI am also thinking of adding an Era 100 to the room setup above the dining table. So my question - wall mount the Era 300s? Or keep them closer to the couch on stands? Thanks!! 

I spent HOURS getting my older sonos speakers set up (after being advised to by newer ones - no thank you since we have 5 speakers around the house) which were working perfectly. After the last app update I had to re-setup all of them (like from factory rest). All connect (not reliably) and one in particular say it’s been made available to the group but I cannot see it at all. I’ve done a factory reset 3x. It’s time consuming and very frustrating. 

My Sub gen1 won’t connect 

Had the turntable connected to my old Play 5 and it played perfectly across all my Sonos speakers around the house with crystal clear quality.  Upgraded to the new Sonos Five 2nd gen and connect the turntable.  Now all I get is broken audio and rumbling speakers.  I replaced the 3.5mm cable connecting the turntable to the Five thinking that may be the issue, but it wasn’t.  Changed the source level, audio delay for the line in as well as the low, medium and high output on the back of the turntable. All changes didn’t not solve the issue.  Any help getting me back up and running would be greatly appreciated. 

I’m having a lot of trouble since the new app just like a lot of you guys. I’m though having a problem where my Arc keeps disappearing in from the system. First sign is that I can’t find it under Airplay. When I open the Sonos app I’m meet with the message seen in the picture (system found and Arc and asks if I want to set up). If I then wait a few minutes the Arc completely by it self comes back to the system. Anyone else had this problem?

I got a new WiFi router so I had to update all my Sonos products.  I had to do an factory reset and all each product.  This worked yesterday and it was working fine.  I woke up this morning and the Sonos app can no longer find my system.  It is literally playing right now but I can connect or pause it.  My wife is able to connect.  I uninstalled the app on my phone and reinstalled and still no luck.  What a. I supposed to do here 

Advice please. I have a Beam 2 and 2 x One SL’s in my living room, which I use for TV and music. I am about to take possession of 2 x Era 100’s for my conservatory, just for music.  I would like comments on whether to put the Era 100’s in my conservatory, as my original plan, or put the 2 Ones there and bring the Eras’ into the living room with the beam.  Thank you 😎

Hi,    Anyone experience any changes withthier APP and System just by changing DNS in router? I basically changed out Spectrums DNS to Cloudflare and it killed the functionality of my app and system.Thoughts?Thx 

stop breaking everything.a random update caused my symfonisk frames to not work. these are NOT easy to unplug and reboot. finally rebooted the 2nd one after getting into a drop ceiling tonight... That one came back online and that seemed to cause a nearby symfonisk lamp (set up in stereo with another lamp) to not work for god knows what reason. sound only of out 1 speaker. ALL are ethernet connected. No wifi used so little excuse for this. Tried to unpair them and re-pair them (setup sounds working out of both). Playing music, again only 1 speaker working. Had to unplug it. Not to sound lazy, but the lamps are also quite uneasy to just unplug and plug back in every damn day this crap happens (the cords are tucked away for a seemless look). That seemed to finally fix it I guess. UNTIL Sonos updates something again, which will break something else randomly…What are you gonna break next buddy? I can’t keep this entire system up for longer than 1 week now without you busting something...

Hi,I have no previously created zones, would just click speakers on or off as needed from the list. But now I do need to create a Zone. How to do this in the new app? I can’t find anywhere to create Zones and Zone names. From other comments sounds like I’m not the only one having issues with the new app so I don’t feel too stupid. Yet. I have (4) Ones and (1) Roam. 

I have a Playbar and several Play 1 speakers. We made a change to our wifi network, and after going through reconnecting all of our smart devices, Sonos is the only ones that we’re having trouble with. When I went to Manage Network in settings, and then Update Network, it did not find my speakers. In fact it discovers other products that I don’t own. I’m not sure how it does that or who these products belong to. I checked with one neighbor who has Sonos and they don’t belong to her. That’s one issue. I then tried connecting one speaker to wifi with an Ethernet cable, and was able to get all of the speakers to work, but only while i stay connected with the cable. I tried to update the network again, and still the same previous issue. I called Tech Support and tried different things with them, and still couldn’t resolve the issue, nor could they explain why these other products are showing up. The only suggestion she could make was for me to reset the speakers, which of course means I wi

Hi everyone,I'm encountering an issue with my Sonos Arc that I hope someone here can help with. While watching shows, the volume will intermittently decrease to the point where I can barely hear it for a few seconds, then it returns to the original volume.Here's my setup:- Sonos Arc connected to the TV via HDMI- Sonos Sub connected wirelessly- TV speakers are disabledThe volume drop happens randomly, and it's especially frustrating during key moments in the show. I've double-checked all the connections, and everything seems fine.Has anyone else experienced this issue or have any suggestions on how to fix it? Any advice would be greatly appreciated!

I have a stereo pair of Fives. Up until yesterday everything was fine. Now, when playing from my turntable (connected to the Left speaker via line in) the right speaker will not play. Other speakers in my system (One, Beam) will play if selected but the Right Five remains silent. Any ideas? Thanks!

Hello: My Sonos One has not been connecting to the TV and Beam. Both are on the same network and found in the app.Any Thoughts? I tried the Chat feature on the website and that was a joke. Thanks!

How do I attach the in ceiling round speaker grills.  What for the magnets attach to?  

I think I’ve just had more than a 4-hour call with Sebastian S’.  If it was Sebastian, I should start by thanking him again for his patience, professionalism, and not swearing at my in Romanian!  Be advised that any technical issues are usually my fault! After switching to a fibre optic broadband, using a Deco M4R Base Station and TP-Link ‘range extension’, my Sonos App lost visibility of my five Sonos speakers (3 x Sonos One (Gen 2), and 2 x One SL), and Sonos Boost, all of which I’d enjoyed using wirelessly with Norton 360 and four BT range extending disks for the past four years.During a lengthy support call, we reinstalled the Sonos App on multiple occasions, disconnected Sonos Boost, tried uninstalling (factory reset) and then reinstalling one One SL speaker, disconnected the router Ethernet cable from a BT disk to connect directly to two speakers in succession, uninstalled Norton 360 from a second mobile phone on which we used the Sonos App, turned off and on the power to all dev

Hi I’ve just bought a pre owned play 1 and would like to add it to my system but my system is S1 and the new play seems to have S2 installed I have factory reset the play 1 several times but still cannot connect tried to contact SONOS to ask if the downgrade tool was working in the last software release waited 30 mins then cut off 😡 I’ve tried to follow the advice online to no avail still cant connect does anyone know the steps to take to get this connected.

I am trying to connect a Play:1.  It connects to the system but says it is not registered and the ‘Fix It’ button does not work.  I have tried rebooting and reconnecting several times.  I have also tried connecting the speaker via an ethernet cable, but when I do that the system does not find it.   Moderator Note - Recorded and removed diagnostics number.

Sonos connects , playsonesong, then loses connection 

I have tried 10 times to update my “new” product (playbar).used nearly 10 hours and nothing is happening with the update.i have resat the product every time, restarted the router and nothing helps. PLEASE HELP 

Hican anyone advise. I have a second holiday home. My main address has Sonos products and my App is set up with those products. I have just purchased a Sonos Era 1 to use in a second address (holiday home)can I set that up on the same  account or do I need 2 separate accounts ? 

After changing my router my sonos system has never worked properly, the app constantly says ‘no products found’ I have rebooted everything and even created another sonos account but the app when first opened still says ‘no products found. If this continues I’ll be listing the system on ebay and buying another brand as this is poor from sonos,

Hi, I have had Sonos for about 5-6 years and I have never had more than 6 months where it have been operating without problems. After I updated to the Sonos2 app in seemed to be good. I think it was the only 6 months streak I have had where it actually worked properly.I have: Playbar 2x Sonos One Sonos MoveI have learned to live with the app only finding one or two of the speakers every time or that I have to ask my wife to put on some music because “I can’t connect to Sonos now”. This is not 1-2 times per week. This is everyday. Always.But now it’s gotten so bad that I can’t connect to any speaker anymore. Me or my wife. My wife has completely given up on the whole system and just plays from her computer or from the TV.I have done everything 50 times. I follow the instructions and i sends me in loops.I have reset all the products to fabric settings, deleted the app, rebooted the phone, reinstalled the app and tried to setup the speakers. The setup is OK, but when I am finished the spe