Speakers

Dear Sonos,Given the situation we are currently in, it would be really helpful if you delivered some decent release notes with both application updates and speaker firmware. Confidence is not very high at the moment and it would make it better for people if they could at least see if there is something in there that might help them, or whether they’d rather stick with where they are for now. I know that’s probably not what the developers and support staff want, but I’m also not sure we want to continue being unwitting testers either… I think it’s also been long enough now that you ought to be able to give us some idea of what the fundamental changes are in this new ecosystem, and what some of the challenges are. 

Hi all, I have 2 play 1 and a play 3 speaker. Got divorced moved house not touch the speakers for a while. Now there isn’t any support on the Sonos app anymore and I cannot connect the play 3 to anything? Just won’t work but the 2 play 1 speakers work fine. Please help 😁 

Ok I have posted before about my recent entry into Sonos world. BUT WOW the mismatch (black/white) pair is so good I have it on almost the whole day while working at home. I have S1 and stream FLAC from my NAS and also play radio station (Poet’s Corner my favourite). Totally worth AU$300 I paid for the clean pair on facebook. Hope the next time I upgrade I can pickup a pair of Gen2 at this price. So sorry to hear about people’s firmware and update issues.

Hello Everyone,I have make a bad manipulation when I listened a podcast on my pair of Era 300.I have put accidentally the volume at maximum (100%) in one time and directly I have put the volume lower. I wanted to know if it's bad for the material ?Thank you for your feedback.

I have 4 Sonos products including a One with Alexa voice control . The microphone icon is greyed out and I have tried just about everything that is given as guidance on various sites. I have tried calling Sonos for support but twice, after 40 mins in a queue I was simply cut off.. like many I’m close to giving up with Sonos who must be in meltdown. Alexa works fine with my other (newer) products like Beam & Move, but just stopped on the One. I’m sure it’s an age / software issue- but all the recommendations don’t seemto restore the function- they say contact technical support but then they don’t answer the phone. I’ve wasted so much time on this and all Sonos do is send me ads for new products. I don’t want to revert to the older software version in cases this causes and issue with other products

Hi I am unable to connect my play 5 after switching broadband supplier , I have tried resetting the play 5 , resetting the app connecting with Ethernet cable nothing seems to work . I can see the Sonos play 5 connected to the WiFi mesh network but can’t add it to the app. I get the error message unable to join temporary Sonos network. Has anyone had similar issues? 

is it possible to make a stereo pair from ikea frame synfoniks and sonos era 100?

Hi, I have multiple devices, most of them on ethernet.One is a symfonisk and one is a Play:1 that need to be on Wifi.It worked well, until I had to power off the devices. Now, the Symfonisk would work only on Ethernet. Funnily, when I add Symfonisk to Wifi, the Play:1 would disappear. When I add the Symfonisk back to ethernet, the Play:1 would appear and work again.Sonos has become mostly annoying.Is there any solution for this issue or did anyone experience the same?Both devices were previously successfully added to the system. There must be a thing between 2.5 and 5 Ghz networks or something. Yes, 2.4 has Wifi 4 (802,.11b+g+n) and 5 Ghz has Wi-Fi 5Any ideas?Thanks!PS: close to kick all the speakers out the window, together with the worst piece of software that I ever experienced. No Ace, until Sonos fixed it all.

Can I use Sonos one sl on Bluetooth,,??

Hi @Ian_S  I see no evidence of multicast flooding on your network. The Play:3 is definitely struggling a bit - it’s CPU usage is pegged at 100%, and I suspect this will be the reason behind any playback issues on it. It also has only 1660 bytes of free memory. Please try a reboot of the Play:3. As for the rest of your Sonos system (well, and the Play:3 too), it seems the main issue is that the speakers are occasionally not getting connected to WiFi when they try - I see deauthorisation errors. This used to occur back before we supported 5GHz, but a router would try to steer a speaker on to 5GHz anyway. This is happening with multiple speakers and both APs. I’m not sure why this is happening, but I recommend that you give SonosNet a go by re-enabling WiFi on your ethernet-wired Port: Settings » [room with Port] » Port » Enable WiFi 

I have a Sonos Ray and Sonance Garden Speakers.  i would like to play tv on both the ray and Garden speakers whe. watching sports.  i can play music in any combination but as soon as i add garden to Tv it stops the sound. 

Hello,Ex sound engineer here who is desperately trying to get a Sonos configuration to work and stay in sync. I am very sensitive to things being out of sync, especially after working in mastering. I have an ASUS 11000xt Pro router connected to a 10gbe switch which is connected to a 2.5gbe switch that has all Sonos equipment attached to it. All components are connected through Ethernet (cat6). Initially I used airplay 2 to stream to each speaker individually through iTunes on Windows 11 Pro. I used to have the Ones and they seemed to say in sync reasonably well to my Sonos enabled receiver, the Onkyo TX-RZ50. I remember some issues, but nothing like what happened when I decided to upgrade to the Era 100s. These speakers always stay in sync with each other but would often get out of sync with the receiver when on WiFi. So I connected them all to the same switch using Ethernet after buying the USB-c accessory for the Era 100s. They still would get out of sync.So I

Je n'arrive pas à connecter mon enceinte à mon réseau WiFiLors de la mise en route, l'appareil ne clignote qu'en vert et non en vert et blanc Que faire ? 

Can’t get my system upgraded to Sonos 2 (finally decided to make the move after putting off the huge investment for this long).  I’ve removed all the incompatible devices,  The System Compatibility Check option in S1 is greyed out.   I have 2 Playbars with Subs and Sonos1’s I left in my system.  I could see them both in the S1 app, but when I go to the S2 app, it says nothing can be found.  Tried a factory reset on one of the playbars and then put it in pairing mode (I hear the tone but S2 still says no products found.). Both playbars are using wired connections.  I can still see the second Playbar in S1 (but the one I factory reset is no longer in S1).     Also, whenever I try to Check for Updates in the S1 app, is says my app needs to be updated and takes me to the App Store for the S2 app.  I’ve deleted and redownloaded the S1 app to make sure I have the latest.   Not sure where to go next.   I wanted to make sure these systems move to S2 before replacing all my other setup with

Hi,Recently noticed my Gen 1 Play5 has begun to make static/crackling noises when in standby mode. Not noticeable when playing music through the speaker but there’s a faint electric noise as soon as the music stops. The noise doesn’t go away.The unit also heats up on the back, which makes me suspect some kind of an issue with one or several electrical components. Anyone else with similar problems? MPO

I have recently changed WiFi network and have been unable to connect my play1. It seems to be added to the new network when connected by Ethernet but then when disconnected can’t be found on the new system??

I recently reconnected my Sonos to a new network but my Play1 which I use in a sleeping room doesn’t turn off the status light.  I had it off previously - but there doesn’t appear to be an option in hardware.  Any ideas? 

Hi, I have just  got a new router and had to reconnect my play 1 via ethernet cable. Had to factory reset the sonos, the app picks up the play 1 but as soon as I disconnect the cable it loses the connection. Youtube videos say to go in advance settings, but there  doesn't seem to be such an option on the app I have. In the setting there is an option to enable or disable  the WiFi and the enable WiFi part is ticked. Any ideas please 🙏  thanks in advance.

I’ve been using a single Play 3 and two One SL as two separate groups in the same room to create a 2.1 surround sound. Adjusting the volume balance manually is a pain.Is there a way to put all three speakers in a group together? ...and if not, why not?

Hi, Is Sonos speaker Era 100 works without a wireless network, connected only by cable to a smartphone?Thanks

So i have a Sub Gen 2, back from 2018. Recently i have heard a rattling whenever there is low frequency, loud volumes. Contacted support, and they after testing the connection to speakers, concluded that the problem lies in the sub. They offered me to send it back to them, and they will give me a discount (after I ship back the old sub to them) to buy a new one. (It’s really not that much considering there’s a 20% sale now) . Does this sound fair ? It’s a 6 year life span for a sub woofer ?interestingly when I lie the sub flat on the ground? That seems to be minimal or less rattle compared to when it is upright  would there be anything I can do to repair it?  

Been an AT&T user since I bought my Beam (Gen 1) and 2 Era 100 (Gen 2) speakers.  ATT provided Gateway /Router (BGW210-700) worked out of the box for my setup.I cannot figure which Spectrum supported Wifi router is compatible with my Sonos setup. Too many scary posts on this forum on this topic, but cant find a clear solution.  Requesting some guidance from the community. I wish Sonos Support could provide some recommendation for major providers.Thank you!

Good morning How can I connect the Project T1 turntable (without a preamp) to a pair of Sonos Era 300s and enjoy the music in stereo?I currently have a Sonos Era 300 connected in line. Is it possible to connect another Sonos Era 300 in line ? Do I need to buy a device like a sonos port or sonos amp ? Let me knowThanks

HelloApologies if this is a dumb question. I have an Amp wired directly to 2x Paradigm bookshelf speakers and a separate Sub (gen 3) for music playback. I just bought and added an Era 300 wanting it to play the same streaming, but in my kitchen/ dining area. However, when I stream music through my current set up, nothing comes through the Era. What am I doing wrong?For clarity, the Era is on (I think) and it has connected to my system (set up, ran Trueplay) but shows as separate in the app. Many thanks!Max

Hi there,When I came back from holiday, my sonos play 5 gen 2 was on with a very faint white light. When I tried to play music or connect to my other speaker it was impossible. I unplugged the speaker and it hasn't turned on since. I can't see the control light. What should I do? Thanks.