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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4492 Topics
melvimbe
melvimbe
asked in Speakers
USB-C to USB-C connection

A feature of the new Ace headphones that has been lost in the chaos is that is capable of USB-C to USB-C  audio transmission. https://support.sonos.com/en-us/article/lossless-audio-requirements-for-sonos-ace?utm_source=retail-care&utm_medium=lossless-requirements&utm_campaign=en-us-retail-care-lossless-requirements   This begs the question if the same feature will eventually be added to ERA 100, Era 300, and Move 2 at some point?  All 3 of these devices have the ability to play aux input audio with an usb c to 3.5 mm analog adapter (Ace can as well), but cannot play audio USB-C to USB-C.  It may be that Sonos can add this in future, after some of the chaos calms down, or it could be that these 3 speakers don’t have the hardware to handle it.Related, but despite not *needing* the the USB-C to 3.5 mm cable, it’s the only Sonos products that includes it.  Will this cable work for the Era 100, 300, and Move 2?   

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jgatie
3 months ago
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mattdchambers2Contributor I
asked in Speakers
Sonos plays in wrong room

Ever since the new update, the Sonos keeps playing in the wrong room and jumping in between rooms any time I try to change it. Is this a known issue? I use these speakers for our business, so they’re about to go in the trash

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M
3 months ago
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UnhappyCustomerContributor I
asked in Speakers
Era 300 Bluetooth doesn't work with occasional dropouts

I’m having trouble with my Era 300 speaker. The Bluetooth cuts out periodically when connected to Android (Pixel 8). It doesn’t appear to happen with iOS (though I’ve not tried it very long with an iPhone). I’ve tried rebooting and pairing again. It happens with AAC and SBC.The support line says an estimated wait of 85 minutes. No way am I waiting that long!I sent diagnostics with the number 1285931875.If I can’t get this solved soon I’ll have to return the speaker.

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U
3 months ago
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Topbrick1Enthusiast II
asked in Speakers
Constant drop-outs, third party equipment/ software; and a failing Roam

I have a long history of constant radio drop-outs and numerous conversations with Sonos technicians to try and resolve the issues. They usually come up with the same monotonous fixes which involve switching all the Sonos items on and off, unplugging the router, and/ or changing router settings, changing all range of network channels.Also overtime other equipment has been alleged to be interfering with Sonos ie the Virgin Hub4 (which is now in modem mode and operated through a TP Link router), and the BBC Sounds app, which we have stopped using for the time being. The latest item that is suggested to be interfering with the Sonos system is our Devolo powerline.Just to add interest the Sonos Roam has stopped connecting with the system, although according to the Sonos App it is playing properly. Reading about similar issues and the lack of solutions, it seems that Sonos is just no longer fit for purpose. My system is:Room 1 Home cinema system consisting of Playbar, two x Play 3 and Sub-mi

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T
3 months ago
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arslanelverAvid Contributor III
asked in Speakers
new app - tv issue

Hello everyone,i updated to latest app. I am ok with it. There are positives and i can understand people’s frustrations. Hopefully an update soon will fix some of that.my question is - i have 2 rooms on my sonos app , one is living room with beam, sub mini etc and a bedroom one with an era300. If i play music in the bedroom on era 300 but than go to my living room to watch movies, on sonos app i cant get tv room showing hdmi and volume control with sound enhancement etc . It still shows music.  i hope it makes sense. Any tips with the buggy app atm to solve this ?

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A
3 months ago
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Max HeringerContributor I
asked in Speakers
NEW UPDATE SUCKS! Playlists lost forever?

So I guess my wedding playlist, the playlist that I have been curating for the last year and a half, is just gone now? Just in time for the wedding this summer? Awesome! (Sarcasm). I am livid, crushed, and exhausted. Music might not mean anything to you folks who work at SONOS, but it does to your customers. Making the perfect playlist is an art, hunting down songs, placing them in the right order to tell a story, packaging them in the correct list to accomplish a task. You erased years of work.  **** me I guess for not taking a screen shot of my lists.  $200.00+ for multiple, multiple, multiple, multiple speakers (that can't even pair with a projector screen). Just a waste.  this update is horrible, if you don't change it back I expect you will lose so much business. Ugly, dumb, and serves no purpose. last time I ever let Qtip talk me into buying a product. Such a shame. The speakers are amazing. Moderator Note: Modified in accordance with the Community Code of Conduct.

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F
3 months ago
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JonB51Contributor I
asked in Speakers
CEO

I wonder is Patrick Spence recently put Bluesound in his house while they work thru the bugs?

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Bumper
3 months ago
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MrMarekContributor I
asked in Speakers
Surround in a small bedroom

Hi, I was wondering if extending Beam2 with 2 Eras 100 as rears (for Atmos) makes sense in a small bedroom. Bedpost of my bed touches the wall. The onle place for rears is either straight above the bedpost, but is at risk due to our cat, or under the ceiling about 1,8m above the heads. So the sound from Eras would be rather pointed at the wall with TV than at our heads (ears)  There are no other possible spots for it. Will this setup work and improve the sound quality (movies), or will it be just a waste of money?

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Stanley_4
3 months ago
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An AmericanTrending Lyricist I
asked in Speakers
Play 3

I have a Play 3 whose matching Play 3 no longer works. Is there a new speaker that I can make a stereo pair with the old Play 3?

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A
3 months ago
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TucsonKevContributor I
asked in Speakers
how do i wake up my era 100 speaker

I got two new era 100 speakers and it was a real bear trying to get them to even hook to my Wi-Fi. Some of that was due to my Wi-Fi. When I got that fixed, in about another 30 minutes l, I worked my way through the incredibly feeble Sonos app and got both of my speakers linked and working. We listen to music for a while perfectly. That was last night. I just went to turn them back on today and only one of my speakers shows in the app. The other speaker will not show any lights or make any noise. I have tried unplugging it and powering it back. Nothing. Nothing has changed since last night. It's like it's either dead or it's asleep and I don't know how to wake it up. Can I get some suggestions on where to start looking for this problem. I've only had these speakers 2 days and I'm already tired of looking for problems. Thank you for your help.

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T
3 months ago
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blreindlTrending Lyricist I
asked in Speakers
status lights

Hello:  The status lights on my Sonos 1SL speakers have suddenly come on, and they are so bright in the bedroom. The app shows that I have them switched off. Does anyone know what is happening?  Brian

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B
3 months ago
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Rube02Contributor I
asked in Speakers
3rd party wired subwoofer

Hello,I have the following setup: Beam connected directly to my TVTwo wired rear surrounds connected to a connect:amp Two wired outdoor speakers connected to a connect:amp Play:1  I have a wired subwoofer I would like to add to the system.  Is this doable? Thanks 

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R
3 months ago
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spestalitzContributor I
posted in Speakers
Sonos, Do you acknowledge that the TruePlay in new Sonos App ver. 80.00.08 is not working.

Sonos,I switched my complete system BOSE 900 Ultra to your product to Arc, 2 Era 300 and 2 Sub Gen3 knowing that you guys deliver a quality product but with this new update of your application, it sounds like BOSE deliver more quality and much better sound.  I see a lot of open discussion about the current issue and I don’t see any of your representative from your technical groups acknowledging that this is a problem and even in your known issue’s site the TruePlay is not even mentioned, just so you know not only TruePlay is not working even the toggle On/Off of Sub is also not working.  How come in your upper department or executive level be able to approve such a release of half-baked software.  You guys need to respond and address this issue.

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D
3 months ago
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bryfiContributor I
asked in Speakers
connectivity sub mini to soundbar

i have one of the original TV soundbars and I’d just like to check that if I buy a Sub Mini I will be able to connect the two wirelessly please. Can anyone advise please as I can’t get through to Sonos - helpline overloaded and chat bot also down!

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B
3 months ago
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DucoboyContributor I
asked in Speakers
geknetter in een van de twee one sl boxen

Wat moet ik doen aan een one sl box die op onverwachte momenten een vreselijk knetter geluid produceert?Moderator edit:Google Translate-What should I do about a One SL box that produces a terrible crackling sound at unexpected times?

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D
3 months ago
itspaulkelly
itspaulkellyContributor I
asked in Speakers
Unable to add SYMFONISK Table Lamps to existing system

I purchased two new SYMFONISK Table Lamps today which I’ve been unable to add to my existing system despite dozens of attempts. I can’t get beyond the ‘Getting your SYMFONISK Table Lamp Read...’ screen.Have been though the process multiple times and end up with a ‘Your SYMFONISK Table Lamp couldn’t be set up. Unplug the power cord, plug it back in, and try again’.I’m also encountering a message saying ‘The connection to your SYMFONISK Table lamp was lost. Make sure SYMFONISK Table lamp is powered on’. Additional details.Router has been powered off and on again. Have tried with and without ethernet connected directly to the router. With ethernet disconnected the setup process gets as far as connecting to the temporary network, but then fails. Router broadcasts 2.4 and 5GHz on same channel SSID, have tried with each of them disabled in turn. Lamps have been unplugged and plugged back in again. App (on Android Pixel 7) is up to date. Other speakers on existing system are all working fine.

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Bumper
3 months ago
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DannythefoxContributor I
asked in Speakers
since the new update the volume control is very difficult sometimes it does not even work

 Since the last app update volume control is very difficult sometimes it does not even work

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D
3 months ago
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AmdoContributor I
asked in Speakers
play1

Guys how i can Conecct the play1 With my Sonos App ?

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A
3 months ago
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Chip VentersContributor I
asked in Speakers
Why is it so hard to make a device like this easy to use

It’s silly.  You have an app that should do all this setup for you.  But it doesn’t work right.  Total waste of time trying to set the speaker up.  You should be ashamed of yourself, especially with the money you charge for these things.  I plug in my Bose...it just works.  I plug in my JBL...it just works.  But your crap is cryptic and impossible.  It feels like pure luck if you can get it to work.  Mine may be a paperweight soon.

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C
3 months ago
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ZeokoContributor I
asked in Speakers
Sonos 5 and oneDrive

Looking to get a Sonos five. Can I play audio files on my OneDrive? I usually just click the file and it plays on my portable speaker via Bluetooth. I understand Five doesn't have Bluetooth. What changed I would need to do with Five?

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Z
3 months ago
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slacaContributor I
asked in Speakers
Trueplay tuning - too much background noise in a quiet room

I have three Sonos units (2 One SL and 1 One) in three different rooms. I am unable to successfully complete Trueplay tuning in any room. Each time, the tuning gets about 50% of the way through the process ring and then the app says there’s too much background noise. I have tried:Rebooting the Sonos app Rebooting the phone (iPhone 15) Taking off the phone cover Cleaning the phone with alcohol Blowing compressed air in the phone mic holes Turning off the AC Turning off the lights Turning off all air filters Walking barefoot in soft socks on carpetAt this point the room is totally quiet, and still the app tells me there’s too much background noise to run Trueplay. As this is happening with three units in three rooms, I’m inclined to believe this doesn’t have to do with room noise but either with my app and/or phone.Is this a known issue with either the Sonos app and/or iPhone 15? It’s frustrating not to be able to use this advertised feature that pertains to the core user experience of t

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M
3 months ago
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BobD-5-23-24Contributor I
asked in Speakers
Roam SL Speaker Does not connect

I setup a new Sonos system about a month ago and it was easy and works great.  I have 5 OneSL speakers, 2 Beams and 3 Roam SL speakers. I just purchased 2 more Roam SL speakers yesterday and they won’t connect to my system. The app sees them during setup and then says it fails.  I’ve been reading that it might be the new app. I did the original setup with the old version of the app and can’t add these 2 speakers with the new app.  Any advice ?

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B
3 months ago
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DikG15Contributor I
asked in Speakers
sonos App.

I have set up a playlist but when I attempt to play it Sonos plays songs that are not on the playlist. This has only happened since I installed the updated App.

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F
3 months ago
Pools-3015
Pools-3015Collaborator II
posted in Speakers
Connection issues with new app

With so many users having issues with the new app finding their speakers on their network, I am wondering if they have a common issue with their network? I would like to see how many users with problems have a similar type of network that may be a part of the issue. Sonos does have the means to test things before they release it. The messed up here, but what if, and it could be a big if, a simple network issue is actually causing it.So I would like to see which types of networks have the most issues:I use Unifi, with half my speakers hardwired to my network. Gateway, switch and AP. No mesh. No wireless speakers:Arc + Sub + Ones LR RR, 2-Fives, Connect S15, Amp, and another single One.All the bold devices are hardwired and I have had no issues with the update. the volume control was sloe o respond at first, but its fine now. I have no problem grouping.Went to a friends house with a Playbar and a couple Fives. Connected to his system with no issues. Spent four hours there and not one ins

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C
3 months ago
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Raymond AnthonyContributor I
asked in Speakers
wireless network

I can not connect one of my five speakers to my internet.  It happens to be a new speaker bought separately from the other original speaker 

0
R
3 months ago
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