Speakers

Hi Sonos Loves, I recently got a pair of Sonos Era 100 speakers, and they worked perfectly for about a week. However, AirPlay has stopped functioning. While Bluetooth and the Sonos app are working fine, the AirPlay issue has been quite frustrating.I have an iPhone 12 with the latest iOS, and I’ve updated all firmware and the Sonos app. I’ve also tried several community-recommended tips, but nothing seems to resolve the issue. Appreciate any tips

Hi,  I have an Arc and sub and I was thinking of adding my 2 Sonos Ones as rear speakers. The issue I am having is that the power cord does not reach the wall plug. I need a 3 meter power cord and I can not seem to find any. My wall plug is just a 2 pin power point, so I can not use an extension lead. Any suggestions or know where I can buy a 3 meter power cord for the Sonos One?

I have the following problem.I had my Gen 1 system working for many years, and today (me stupid) I pressed update..And here are the problems:My play 3 and 5 (1st gen) speakers stopped to playAsking to update but of course won t update because it is not compatible SO I reset play 3 to factory settings on SONOS app,  and downgraded to S1 , but not sure about the result I cannot add it to sonos S1 appPlay 5 was also reset, but I can t even see it on Sonos app, What I am doing wrong?From 6 speakers only 3 are working ( 2 pcs play one, and connect)2 pcs Play 5 and one Play 3 not working

We have 6 original Sonos play 3 speakers;2 original play 1 speakers; a Boost;  2 soundbars; 2 base speakersand a Move portable  speaker. The eight are identified  as 4 rooms.     ON the Sonos app  all of the rooms have disappeared, the only one visible is the Move.Any idea what's  up? 

We’ve moved house and got all products up except Sonos 5. I got this on via Ethernet to the router but as soon as I move it off Ethernet is says no connection 

Hi all, brand new convert to Sonos speakers and very very happy with the sound and build quality of them. Couple of issues though, one being the Alexa volume, which i ended up disabling and sticking to our old echo dot.  Second was the incredible faff getting themset up as a pair ! After much googling i discovered that my BT hub was the problem? And switching off 5ghz solved it and they are now happily paired. Question is can i switch 5ghz back in without causing issues? mark. 

I recently upgraded my home theater area (24'x15') with Mohawk laminate flooring and bought the "Ultimate Immersive Set with Arc Ultra" for the sound system. I haven’t bought furniture or a rug yet, but I’m concerned about how to power the surround speakers. There are no power outlets in the floor or the nearby side walls where the speakers need to go.The quickest solution might be to run an extension cord from the front of the room and hide it under a rug. However, this would require a rug that covers the space from the furniture to the TV.Another option is to get a 250Wh battery pack, which should power the speakers for about four hours at full capacity. But this would cost more, and I’d also need to figure out where to hide the battery.Any suggestions? I will hate to return my Era’s as the setup is not passing wife’s inspection :(

Hello. I just set up my new Sub Mini, paired with 2 older Play 1s I have had for years, and I must say I am not at all impressed. I can tell NO difference whatsoever with the Sub Mini set at the neutral equalizer setting, and only know it works when I change that setting upwards of +8 or more.Any thoughts? I’m really disappointed, as I was excited to add a sub woofer to my music system. (I use my Sonos system for music only, not as TV surround sound.) Maybe the Sub Mini needs better speakers than the Play 1s to notice the effect?I’m on the verge of returning the Sub Mini, so any thoughts would be appreciated before I do so.Thanks,

Situated in my entertainment room for music only, I have 3x Era 300s. The room has tall glass sliding doors with no glass tint to minimize the afternoon sunlight. Because of this, I move all units out of the sun. This is an annoying exercise, because after every use, I do this.will Era 300s get damaged in some way due to the direct sunlight (which is probably about 30min exposure before the sun goes down)? If they can be damaged due to the above, will that affect the sound output? are Era 300s robust enough to withstand about 30min of sunlight? should I continue with this after use removal to avoid next day potential sun damage?I also have a sub gen 3 in the above setup with no sun exposure  

Pair of symphonik, worked fine.  One speaker power got unplugged for a week or so, plugged it back in, now only left speaker works.  Diagnostics show the pair is active and both speakers are connected with strong signal.  Tried to unpair, but the android app would not let me.  Figured I would try the windows app.  Windows app required an upgrade.  Meanwhile Sonos radio is streaming out of the left speaker only during all of this.  Windows app starts upgrading and lo and behold both speakers are working in proper stereo!  Upgrade taking a couple of minutes and finally says COMPLETE….at which time, the right speaker dropped out again and I am back to where I started.  What is going on here and how do I fix it?

Am unable to link my Sonos One SL to the new app. Tried everything: switch off, reset, any kind of search, using the older app Sonos 1.What should I do?In other way, would like to upgrade my only speaker to a hi-fi set. Thinking of purchasing another speaker compatible with Sonos One SL and… what? a subwoofer, a mini, a bar? Would be grateful about any advise

Hello fellow Sonos friends:Does the original Sonos Arc work well as a room speaker? I’m thinking about a new TV setup (probably with either a new Sonos Arc Ultra, or a Sony Bravia Theater Quad) and thinking about potential other uses for my original Sonos Arc.I have an Ikea Kallax shelf in a different room, and 20” of clearance from the top of the shelf to a ceiling overhang. Would the Arc work well in this position? I’d be using it just for music.Do I understand correctly that the upfiring speakers are not active with music playback? Or is this enabled/disabled via Spatial Music setting in the Sonos app?

Want to remove 2 era 100 that I thought I could use as front surrounds with my Arc.  I want to give them as a gift and I can’t if they are registered to me. 

Hi, thinking of upgrading from SL one to era 300. Considering buying two Era 300 and doing stereo pair. Challenge is that I want to put them on the window sill, and the diameter there is about 5 inches, which work well for the SL one but may be too small for the Era 300. See pictures attached. Do you think I can still place the 300s there? Green circles are where I’d be locating the speakers (and where I currently have the Ones now). I don’t feel like putting them on stands as I don’t think the area would look good. Alternatively, considering the Five, which would fit well.Any thoughts appreciated. Thanks.

I cannot believe you guys removed the optical input on the Arc Ultra. I had a playbar (which function just dandy by the way) with optical input and bought your hype about how much better the arc Ultra is and I’d get a discount to upgrade. You neglected to mention that the optical input from my system would no longer function and I basically bricked my entire freaking system because I have a Samsung Frame that connects to its controller 25 ft away and brings in optical back to the speaker. You EVEN CHANGED THE FREAKING POWER PLUG and I had to tear my whole TV off the wall just to change out the damn power cord. WHAT THE HELL WERE YOU THINKING!?!?!? Guys I can’t begin to tell you how pissed I am right now. I’m going to have to call the sound people who set this up and pay HUNDREDS of dollars just to straighten this crap out. I swear I would love to get my hands on the genius who did this. Especially without putting it ANYWHERE to warn people. 

Hello,I have a pair of Era 300 connected in a stereo pair and a Sub Gen 3 added to that.The problem I’m experiencing is when connecting to LG OLED C2 via Bluetooth the sound drops from the left Era speaker for a couple of seconds every minute or so.I tried resetting the speaker (unplugging for a while and reconnect) and applied all the available software updates, but no luck yet.How can I fix it?Cheers

I would like to connect the soundbar Beam with the speaker Move 2. Is it possible? 

Bonsoir ma playbar fait un bruit bizarre J'ai l'impression que un haut parleur est HS Un petit woofer côté droit...

Installatie voltooien van Sonos era 100 lukt niet Moderator Edit - Translation by Google:Unable to complete installation of Sonos era 100

Hello, I’m not sure if this bug has been reported here or not so I’m just doing my due diligence so this can get fixed (soon hopefully). Something like this happens: Select Move Gen 1Set up Stereo PairBoth speakers connectListen for chime coming from Left or Right SpeakerSelect Left or Right SpeakerSetting up Stereo pair loading bar appearsThen once it’s connected the speaker with the chime coming from it dosnt play music the other one does. They are both connected and seen as a stereo pair on the app.I don’t have a video of this happening but I can get a video next time I try to configure the stereo pair of Sonos Move Gen 1. Hopefully this can get resolved soon as the Move are great speakers and would love to experience them as a pair! They’ve been functional in the past but now seem to have this issue when pairing. Thank you have a nice weekend.  Zach

As a loyal Sonos customer for seven years, I can't help but feel frustrated with the quality control and user experience of the app. It's hard to believe how the development team has managed to take what should be a seamless experience and turn it into a series of headaches. Your speakers should connect flawlessly to any service or TV system without a hitch, but instead, we're met with constant issues. It's disheartening to see one disappointing update after another, with no end in sight. My heartfelt suggestion? It's time for a complete overhaul of this clunky app. Let’s simplify it and transform it into a sleek, user-friendly experience that truly reflects the quality we expect from Sonos.

Hello I have Sound bar thats connected to a sub, I then have an amp in my kitchen thats connected to wall speakers. For some reason the Tv sound will start randomly playing on the Kitchen Amp speakers for no reason. I will shut it off and uncheck those speakers then randomly again it will start playing at some point. Anyone else have this issue? 

Je n'arrive pas à connecter ma sonos Five que je viens d'acheter. A chaque fois j'ai une erreur 801. Une solution ? Moderator Edit: Google Translate - I can't connect my Sonos Five that I just bought. Every time I get an 801 error. Any solution?

Is there any good reason why I could not use the Era 100 speaker outdoors?Have a very small garden. The garden table is just 5-6m from the WiFi booster in the Dining room.  Have 4x 13-amp IP-rated sockets in the garden so mains plug-in is not an issue either.I appreciate the Era 100 is not waterproof. But I would only use it in Summer while sat outside. If I could use the Era 100 in the garden then I could either use the one I have in the Study, or buy a second one giving the additional option of pairing them if needs be.It’s also a lot cheaper then the Move 2, which also would need recharging.Thanks in advance of any comments.

I’ve got a brand new Sonos Ray, and I am using it as a computer speaker with my Mac Mini, which has an added soundcard with optical output. Setup was no problem, but I have discovered that if I start streaming Airplay to the Ray, the speaker just will not go back to “TV audio” after streaming is done, which breaks my intended setup and use. I have to go into the Sonos app, disable “TV autoplay” and then immediately enable it again for the Ray to go back to the optical input. Is this really intended behaviour, or am I missing something?