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nik9669aAnswer
Senior Virtuoso
January 26, 2025

That’s a statement, not a question. Are you asking for help? 

If so:

What are you trying to connect with? What steps have you taken? At what point does it fail? Do you get an error message? If so, what is it? Have you spoken with Sonos support? 

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3 replies

nik9669aAnswer
Senior Virtuoso
January 26, 2025

That’s a statement, not a question. Are you asking for help? 

If so:

What are you trying to connect with? What steps have you taken? At what point does it fail? Do you get an error message? If so, what is it? Have you spoken with Sonos support? 

    ND Dgo
    Lyricist I
    February 8, 2025

    I did everything by the book a still, doesn’t connect, keep flashing in white. Problem connecting 1,000

    Ken_Griffiths
    Ken_Griffiths
    February 8, 2025

    I did everything by the book a still, doesn’t connect, keep flashing in white. Problem connecting 1,000

    Ensure the mobile controller device meets the requirements mentioned here for the new Sonos App:

    Check that your local network setup meets these system requirements:

    Perhaps if all is well with the requirements outlined above, then try a factory reset of the Sub, as mentioned here…

    https://support.sonos.com/en-us/article/reset-your-sonos-product

    If ‘bonding’ the Sub to another Sonos product, ensure that ‘primary’ products WiFi adapters have not been disabled.

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