Play:3 not able to reregister

3 replies
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my Sonos Play:3 , i have two of them, played nicely for years, after latest firmware upgrade they show up as not registered and even resetting them three times Im not able to register them again.

At the end the sonos app states that i have to contact the Support

im logged in, all other speakers working fine.

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Tom1972Answer

Contributor I

i solved the issue by connecting the speakers to RJ45, than the process went trough the final Audio PIN procedure and was registered again. Switched back to Wifi , all okay.

Why: really don't know.

Airgetlam

What did ‘the support’ say, when you called in?

Bruce

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Tom1972Author

Contributor I

i did not call yet, wanted to see if there is something else to consider...

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Tom1972AuthorAnswer

Contributor I

i solved the issue by connecting the speakers to RJ45, than the process went trough the final Audio PIN procedure and was registered again. Switched back to Wifi , all okay.

Why: really don't know.

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