I purcharsed a sonos arc refurbished in the Sonos website. During that time I couldn’t extend my product warranty during my checkout. So I called sonos back in April 2024 after registering my product. (FYI- The agent couldn’t register it because it was still registerd to the previous person/buyer) I was told to wait for an email from the extended warranty. I've called multiple times after and received another story stating that I will show up on your sonos.com/ system area.  I'm very disappointed with the customer service at Sonos. Every sonos agents had a different story.  I'm not asking for anything for free, I just want to extend my product warranty. I"m close to selling all my sonos products and returning my mini sub to Bestbuy. I have to rethink if I should ever buy products again at Sonos, also I"m thinking about switching to a different product to Bose. It's bad enough we had to deal with software issues this past year. (I've called multiple times regarding software issues) I was told if you're not satisfied with Sonos they will buy all your products back. One more thing, I received an email from Sonos that they will cover my sonos arc by extending the warranty. If you purchased it between Oct 1,2023-Oct 1,2024. The agent couldn’t confirm the email.  I’m not sure if this was done? my service ticket still open, I haven’t received a call back. Not sure what to do now.. 

Moderator edit: added “warranty” for clarity