Speakers

Last week 2 of my devices stoped allowing me to control volume and music. Today another two devices stoped working so now my entire system doesn’t work. I have re set my devices. Reset my wifi and still nothing. I have also re downloaded the app and ensured everything is updated.  Does anyone else have this issue and know how to fix it? 

I have a LG G3 tv and use Apple tv to controle the tv. The sonos system is also connected. So every time i start my Apple tv i have to choose which sonos source i would like to use for tv sound output. It normally chooses two sources - the speakers and the Sonos setup with arc, sub and era 300. I ghave to click out the tv speakers on the Apple TV every time. Please help me.

I’m trying to configure the wifi access on a Sonos Play 1. I’ve following the instructions of resetting the Play 1 and then following the instructions on the app. Unfortunately when I select adding the speaker on the app nothing happens. Is there a way of rolling back the app to a version which was able to configure the wifi username and password on a Sonos Play 1

I purcharsed a sonos arc refurbished in the Sonos website. During that time I couldn’t extend my product warranty during my checkout. So I called sonos back in April 2024 after registering my product. (FYI- The agent couldn’t register it because it was still registerd to the previous person/buyer) I was told to wait for an email from the extended warranty. I've called multiple times after and received another story stating that I will show up on your sonos.com/ system area.  I'm very disappointed with the customer service at Sonos. Every sonos agents had a different story.  I'm not asking for anything for free, I just want to extend my product warranty. I"m close to selling all my sonos products and returning my mini sub to Bestbuy. I have to rethink if I should ever buy products again at Sonos, also I"m thinking about switching to a different product to Bose. It's bad enough we had to deal with software issues this past year. (I've called multiple times regarding software issues) I wa

Hi allOne of my Sonos five:s does not start anymore, the indicator does not light up at all. Anyone who experienced the same and did you solve it? or do i need to fina a repairman?I´ve tried changing powercord but still the same resultthankful for help//David

Hi,I have a small issue, my new Ikea/sonos speaker can’t play with my other speakers (One and Play:5).I can make it work on it’s own but if I try to sync it with my other sonos speakers it won’t work and show an error : “Unable to connect, Try again Later”.Do you guys have any clue on what could be the problem ?Is this by design ?Btw I tried factory Resets and unplugs. Thanks !

I have two Sonos systems: one in the main house (composed of a stereo pair of Play:1 speakers, one Sonos One, an additional Play:1, one Play:3, a Sonos Playbar with Sub Gen2, and two Play:1 surround speakers) and one in the second home (composed of three Play:3 speakers and one Play:1). Both systems use a Sonos Boost, and the networks are configured with the same SSID and password so that I automatically connect to the available system.Until recently, both installations worked properly (even though the new app is a bit slow). However, in the second home I have noticed a marked deterioration in performance: the system has become slower, and there are frequent disconnections—both of the active service and of some speakers.In an attempt to resolve the issue, I performed a factory reset on some speakers and then tried to re-add the reset speaker. Unfortunately, the process does not complete, and I can no longer see the device in question.It is true that the network in the second house is r

I have 2 era 100 and a sub mini.  While playing music on the phone all three work.  TV only allows 2 devices.  So sub is useless

Hello, If anyone has had a similar issue let me know; I have a Roku TV hooked up to a Sonos sound bar and they usually work great, for about three years we have had great sound with no complaints. Today, seemingly randomly, I can’t use the TV remote to increase the volume on the sound bar anymore. It will only accept inputs for decreasing the volume. I have tried the following to troubleshoot:Turned off the TV and left it off for over five minutes.  Unplugged the optical cable from the TV and left unplugged for five minutes before plugging it back in Unplugged the sound bar and left it unplugged for five minutes before reconnecting Changed the audio settings within the TV Tried a different remote that is also capable of changing the volumeIf anyone can help diagnose or resolve this issue let me know. My trust and respect for Sonos products have reached an all-time low and I cannot in good conscience suggest this product to anyone after this. 

I have two Sonos era 100s in a stereo pair connected to one sonos sub. I have a second gen 3 sonos sub - can i add it to have dual subs?

Sub mini not connecting. 

I Have two Sonos play 5 gen 1 ,which have been very good up till now .They have recently updated and the sound now is so distorted that you can't listen to them Needs a serious update to solve this

I can't connect to new network 

Bonjour,Je n'en finit pas d'être déçue par l'application Sonos.Y a-t-il une solution pour que si je regarde une vidéo sur France TV ou autre, mon enceinte diffuse l'audio ?Merci 🙏

So I bought the Sub 4, installed and grouped it with my Sonos Arc Ultra, and I was really disappointed at the lack of thundering power.  I have the volume adjusted up to +15 and the sound its adding is underwhelming.  Does this sound right to others that have the Sub 4 or were my expectations just wrong?

my Sonos Play:3 , i have two of them, played nicely for years, after latest firmware upgrade they show up as not registered and even resetting them three times Im not able to register them again. At the end the sonos app states that i have to contact the Support  im logged in, all other speakers working fine.  

Not sure how a high end audio component company like Sonos could make a streaming music device that doesn’t have Bluetooth connectivity. After spending 12 hours installing this Mag 6.1 I and uninstalling it, returning it and installing a different system. #very frustrated 

Hello,I have a Beam (gen 1) hooked up to my TV via HDMI arc input. I also have a pair of Play:5 (Gen 2) as surrounds. Been running this set up for a few years now to listen to music streamed via Deezer directly on the Sonos app and watching TV,. I also have Sonos dotted around the house and sometimes link the speakers up to play the same music throughout the house. No issues and fairly happy with this… until now! I have recently acquired a Musical Fidelity E100 integrated amplifier with multiple inputs, which is an ‘old school’ late 90’s amplifier (75W per channel), with a matching CD player and external Digital to analogue converter (DAC) Unit I am told that the amplifier was, in it’s day, a high end piece of kit. I wired in some passive speakers of a nondescript brand and have LOVED listening to my old CD’s since. It is wired as CD player>DAC>Amp>Speakers. I was really surprised to find the sound quality of this older setup compared to streaming Deezer through the pair of 5’

I have a stereo pair of Ones grouped into a room with a Sub Gen 3. When I start a new track / stream manually from the Sonos app, or from Alexa, Amazon Music or Plex the track starts playing on all speakers, then about 1-2 seconds in the Sub stops whilst other speakers continue. The Sub then starts playing again about 5 seconds later for 3-5 seconds then cuts out again for a similar period. After approx 25 seconds the sub plays as expected. This only happens when staring a new stream from somewhere. Once the stream is playing then the Sub maintains its connection ok, so symptomatic of a failure to buffer audio data successfully. I tried switching all 11 of my Sonos devices off Sonos Net, assigning static IPs, factory resetting the Sub, joining in different groups. Even using the Sub on its own exhibits the same behaviour. The speaker is approx 4ft from a mesh network node, so I'd feel 95% sure that this is a Sonos problem rather than anything to do with my network. At this point all I

Does anybody have any experience with this enclosure/mount for the Era 100?  I would miss access to the touch controls, but it looks like a neat way to make the speaker unobtrusive.I’m curious about the sound quality of the Era 100s vs. the Amp with the in ceiling speakers.

Hi, I’m really hoping someone can help as this is driving me crazy! I have a very simple setup in my office. Internet comes into my office into a TP-link AX300 router and then use a deco XE75 pro mesh network for the wireless. Wireless is turned off of the TP-link AX300 and the Deco is in wifi router mode. I have a single sonos era 100, wirelessly connected to the primary deco in the same office, only a few metres away. Signal is therefore very strong. The problem is that spotify keep randomly pausing for 5-10 seconds and then restarting. This originally started with a sonos one gen 2 towards the end of last year. I decided to sell and replace with the sonos era 100 and all was well for a couple of months but the same problem has repeated itself over the last week.Updates are up to date on the Deco mesh and on the sonos era 100. I’ve tried reading around this for so long and toyed with so many different settings/options that I honestly don’t know what is right and not any more!In the s

So I have a Move 2 for my garage home gym and I’m looking to add a pair of Era 100s and a sub mini to the gym for music only. I know I can’t pair the Move 2 in stereo with the 100s and sub mini but can I pair the 100s, sub mini and move 2 all on the app to play the same music at the same time? I don’t need left or right stereo setup, I just want more sound with some bass for working out. I love the Move 2 but I want more but I want to make sure they can all be paired on the app and play together at the same time. 

I have a pretty extensive Sonos system throughout my home.  The sound quality and volume on a gen 1 play 5 has deteriorated lately.  Lower volume and distorted sound. I performed a hard reset with no improvement.  After the reset, I could not trueplay tune it as it repeatedly noted an error msg. about background noice.  There was no background noise. I tried a dozen times, no success. I’ve read about various failures of this speaker and whether or not a fix is available. I’d appreciate any advice on a solution, or is this expensive speaker now a brick? i think I might have sent this speaker back to Sonos once before when it was nearly new for the same or another issue, not sure. Thanks, Mike

Hello, This is Roin from Republic of Georgia,I’m interested in purchasing your products but found out that you don’t offer a delivery to Georgia, is it possible to add?

Hi, I have just submitted two support diagnostic reports, ********** and ***********, but the support is not opened during the weekend so I try here instead. The reports log situations where I have a dropout at one of the speakers (named Kök) during the last minute and that remained for about 10-15 seconds. I have had problems with my system for quite a while now and have tested a number of things all according the suggestions in the chat forums, i.e. Unplugged/rebooted router and Sonos device numbers of times Set fixed IPs for all Sonos devices and checked for duplicated IP-addresses Tested both Wireless client mode and SonosNet mode (and later case I got the dropouts on the wired speaker?) Use STP instead of RSTP Removed 5G frequencies and running on 2.4G only Checked the Wi-Fi conditions with Wi-Fi scanner during the dropouts and I can't se any issues Locked Sonos devices and controller devices to the same AP  Configured the used AP to only use a specific channel (chan