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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5133 Topics
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Stuart_R1Contributor I
asked in Speakers
Era 100

Hi, I have a One and One SL which I use as a stereo pair, if I bought the Era 100, can I add that to the existing system and play music through all 3? 

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5 months ago
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GantzelContributor I
asked in Speakers
Music failure

I have 5 play:1 speakers, and often experience failures on one or more of them. The music plays and suddenly the speakers alternately stop working, then start again, this happens over a period of several minutes. There is good wireless coverage, I have tried switching between the channels. The software and the app are updated, other apps can access the web just fine - why do these failures happen??

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5 months ago
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paulfieldingAvid Contributor I
asked in Speakers
Updated App (May 20 2024). Where did SonosNet go?

So, I’m trying to understand how Sonos currently deals with SonosNet?  My Sonos environment is a good 12 years old, and was using SonosNet wireless before connecting directly to reliable wifi networks was a thing.   I’ve had issues with SonosNet on and off over the years.  As I’m currently on an On period of having issues with it, and I have a very reliable wifi network these days, I figured maybe it’s about time to move off of SonosNet and dedicatedly use only WiFi and wired connections.    I went into my network settings and could see info about SonosNet and my wifi network there.    But it wouldn’t let me do anything until I did an app update, so I did.  I’m now on the *new and redesigned* app.  However now, when I go into Network settings, I see nothing about SonosNet, the ONLY thing I see is my wifi network there.   Yet, if I go into look at About My System, all my devices say they are connected by WM: SONOSNET, including both my wireless and wired speakers.  The only one that say

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5 months ago
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coreyb024Contributor I
asked in Speakers
Era 100 stopped working in system

Hello, I have a system of 8 various Sonos speakers that I set up about 6m ago. The system has been working great. But a couple days ago the two Era 100s (newest speakers in my system) stopped working. I tried the a factory reset. Seemed to work, but when I tried to add them back to my system it said unable to connect. Deleted and reinstalled the app, tried it again. Still saying unable to connect.Any advice? Thanks,

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5 months ago
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MikeyP1103516Contributor I
asked in Speakers
Wall mount placement of 2 rear ERA 300 speakers (with Arc & Sub gen 3) (Pictures attached)

Trying to decide best placement for my 2 rear ERA 300 speakers. I want to place them higher up on the wall close to the ceiling, I know the ideal distance is 1-2 feet below the ceiling for wall mounts. I don't want them in the middle of the wall.Option 1)I think this will be best placement, but it's both speakers to the right & left of the circle mirror. This would allow me to place them 1-2 feet below ceiling. The entire wall is 9 feet wide, so it would allow about 7.5-8 feet between the speakers.Option 2)The archway really complicates things because if I mount it in the middle of the archway it's way too close to the ceiling. So I could mount it all the way to the right side of the picture, because of the archway, I would only be able to get the speaker about 10" from the ceiling, the 2 speakers would be about 20 feet apart.Any advice is appreciated!Option 1Option 2Any help is appreciated!  I know the archway does not make for the ideal situation!  

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5 months ago
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Andolzat DesignTrending Lyricist I
asked in Speakers
Défaut son

Bonjour, une de mes enceintes Play5 première génération fait un son très mauvais depuis quelques jours. Elle n'a pas bougé de place et la seconde Play5 située à l'autre bout de la pièce continue à fonctionner parfaitement: à par la considérer comme fichue, y a-t-il quelque chose à faire ? Merci! Moderator Note - Translation by Google:Hello, one of my first generation Play5 speakers has been making very bad sound for a few days. It hasn't moved and the second Play5 located at the other end of the room continues to work perfectly: apart from considering it ruined, is there anything to be done? THANKS!

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5 months ago
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bryanhughesContributor I
asked in Speakers
WHERE IS CUSTOMER SUPPORT - SONOS SUCKS

I have made a significant investment in my Sonos system and it has become unusable. I want my money back.What makes this even worse is customer support. You have an 800 number that you can dial with wait times between 45 and 55 minutes, pretty much no matter when you call.I can begin to tell you how much I now hate SONOS.

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5 months ago
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ActopContributor I
asked in Speakers
Speakers cutting out with new app

I have the latest version of the app, the new version. Now, when I play music, it cuts out, primarily with Amazon HD music. It’s frustrating because one of the benefits of having Sonos is being able to play music throughout the house, but speakers are not responding when I try to play Amazon HD music, which I subscribe to. Help!

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5 months ago
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GC3Headliner I
posted in Speakers
16.3 firmware update 7/16

Update available today. Installed on first pass for the first time in a long time. Forced to re-do Trueplay and EQ related settings for main room surround setup, the only speakers that regularly use Trueplay.Was hoping for an accompanying Ace firmware but no luck.

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5 months ago
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DocjosContributor I
asked in Speakers
Sonos One - button repair

I'm trying to troubleshoot my second hand (bought as for parts) Sonos One Gen 2. It is working fine, but the flex cable leading to the button that has to be pressed for reset is broken. Which means the button isn't working and it cannot be reset. Which means I have to shorten pins on the board, trying to reset it (as if the button is pressed).Had anyone been in this situation before? I'm planning to try with a multimeter tomorrow, but perhaps anyone know already out of experience which pins to shorten.Anyone that can help with this? The first picture is the flex cable, the second one is a close up of the board, where the cable enters the board. 

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5 months ago
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Thomas _noContributor I
asked in Speakers
problems connecting to new WiFi - anyone else have this Issue?

Is there anyone else having problems with changing the wifi?  I have updated the app, connected to ehternet cable and cant change to a new wifi network. Im going to network>administrate network, and it will not show my speakers. Im open for any suggestions.  Thanx 

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5 months ago
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tolberttContributor II
asked in Speakers
Internal Cable for Sub

I had a rat take up residence in my Sub and chew the 6 wire ribbon cable from the power supply to the main board.    Does anyone know how I can this part?  I have reached out to Sonos to no avail.  I also talked to some audio folks and nothing either.  Bricked my $700 sub for a $1.50 cable. 

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buzz
5 months ago
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Rafa OAContributor I
asked in Speakers
Sonos Move, no se actualiza en su primera vez

Hola, mi sonos move no hace la primera actualización y no he conseguido hacerlo funcionar ¿a que puede deberse?Gracias  Moderator Note - Translation by Google: Hello, my sonos move does not do the first update and I have not been able to get it to work, what could be the reason? Thank you

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5 months ago
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chris01923Contributor I
asked in Speakers
Sonos Play:1 & Boost Connectivity

Good Afternoon All,I have had issues with my Sonos system for sometime, and have been playing around for a while with different setups but nothing seems to help.I have four of the origional play 1’s and a boost - the app is very slow to connect to speakers, sometimes skips to the next track half way through one, it gets confused as to what is playing on what speaker, just quite a pain. I do have BT, using 2.4 Ghz and 5 Ghz… and I have the BT Black Discs… (I tested my system with these switched off mind) still same issues.The app struggles to find the devics, and I’m at the end of my tether with them. I have configured by BT router to use Channel 11 for 2.4 Ghz, and Channel 36 for 5 Ghz - and set the Sonos Boost / SonosNet Channel to 6… hoping to reduce the interferance, but hasn’t helped.I have the Boost now wired into the main BT Router, it did seem to setup fine, updated, but now says that the Boost is unavailable and the app won’t find any other speakers…Sonos OS is S2.. Built 1…Any

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5 months ago
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smdoubleuContributor I
asked in Speakers
play 1 - cannot connect to app

play 1 - been offline for a couple of years, did all the factory resets etc, the soeaker is working becuase it played a sound during a software uodate. but for rhe life of me, i cannot get it to connect on tge app. the app cant find it. help!

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5 months ago
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PaterbilContributor I
asked in Speakers
Single Era300 capability … Atmos & Spatial

Can a single Era 300 be used to process Dolby Atmos through an LG smart TV without a soundbar? Likewise, are the ‘spatial audio’ capabilities produced by a single unit?  I appreciate ‘surround sound’ but rather am looking for a single unit which reproduces multiple ranges. TY

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5 months ago
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madalfredContributor I
asked in Speakers
Does Sonos Amp work with Beolab?

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

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5 months ago
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Søren LangelundContributor I
asked in Speakers
1 of 2 Era 100 in connection keeps lacking

Only 1 speaker in connection of 2 lacks yet WiFi is fine. Please hit me with suggestions to troubleshoot

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5 months ago
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DreYahContributor I
asked in Speakers
set up

I moved and trying to set up my system, and the app is saying I am not connected to the internet, but I am receiving notifications that I am connected. Please help

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Corry P
5 months ago
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leptiumContributor I
posted in Speakers
Downgrading Play 1 from S2 to S1

Hola muchos saludos.Hace unos días tuve un problema con un parlante sonos play:1, resultó que por alguna razón con la versión más reciente de la aplicación Sonos S2 no podía agregar mi parlante a mi nueva red Wi-Fi estuve Intentando hacerlo desde la aplicación es uno, pero lamentablemente no lo logré. Leí algunas preguntas en este sitio y. Lo único que encontraba era el mensaje que estaba disponible en la página oficial de sonos, donde decían que la versión 80 y posteriores no permitían hacer downgrade de S2 a S1, entonces Procedí a buscar fuera de los sitios oficiales de zonas, una versión más antigua y logré conseguir. La versión. Qué se lanzó en mayo del 2024 entre a esa versión y logré configurar correctamente mi sonos sin ningún problema. No hizo falta hacer el downgrade. Al parecer la nueva versión de Sonos S2 Controller tiene algún problema que no permite configurar el parlante. En todo caso para quienes tengan ese problema. Lo que tienen que hacer es lo siguiente: 1. Eliminar t

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Corry P
5 months ago
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JCollinsContributor I
asked in Speakers
Play 1 fails with new internet

I have a Play 1 device and have recently changed internet provider. If the device is plugged into the new router, all works fine as far as the set up goes, but as soon as I unplug to go wireless, the app stops working, as if there is no device. I have factory reset, and the device works normally with the green light and chime, etc. The problem appears to be localised to the  wireless end of things, but I can’t think what it might be. Any help would be appreciated. 

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5 months ago
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arslanelverAvid Contributor III
posted in Speakers
anyone excited about apple’s airplay2 update coming ?

From the look of it apple will update airplay2 soon and we will be able to get dolby atmos from airplay2! https://www.digitaltrends.com/home-theater/spatial-audio-airplay-dolby-atmos/?amp this means i guess we can dolby atmos music without relying on sonosnapp? No pun intended, for my spotify or general music playing i almost go to airplay2 by default maybe because it’s an old habit.  what do you guys thinl?

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5 months ago
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BrettC58Contributor I
asked in Speakers
Shipping Bag

Can the black shipping bag remain on the Sonos Five while in use? I’m putting two Fives in a finished and temp controlled garage man cave that may have a little dust from time to time. 

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Stanley_4
5 months ago
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TechelecContributor I
asked in Speakers
All my devices have to be rejoined this morning. wtf

All worked fine yesterday, today..... all 4 of my devices: MOVE, ROAM, 2 PORTS have defaulted to "out of the box".So effing frustrating that every weekend it's another issue.  Last few weeks wouldnt let me group, said "can't connect" or whatever, now none of them know what network they are supposed to be connected to.  Nothings changed since yest, internet, wifi all fine.I just want to listen to MUSIC!!!!Moderator Note: Modified in accordance with the Community Code of Conduct.

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5 months ago
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hector29Contributor I
asked in Speakers
No way to set my ONE SL

Hi There,I have some troubleshootings with the configuration of my ONE SL device.The devices never appear into the SONOS app.I saw that I was not the only one to have this kind of issue, and I followed all the steps of this topic :Unfortunately it still not woking properly.I always have a 1101 error code during the process.Or the problem comes from my router (I assigned a static address to the device and open all the protocols availables : AH - GRE - ESP and ICMP), or the problem comes from the SONOS hardware.Does anybody could help ?

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5 months ago
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