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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4843 Topics
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kelseewhiteContributor I
asked in Speakers
Era 300

I recently hooked up our Sonos Era 300 and am wondering is there a way that you can shutoff the start up and shutdown chime? It’s so loud and we don’t want to wake others in the house in the evening or in the morning.

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K
4 months ago
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WaveydaveylondonContributor I
asked in Speakers
wall mounting Sonos 5s

HelloI’d like to wall mount a stereo pair of Play:5s. I live in a Victorian terrace, which has (I think) a single brick wall separating my house from next door. This is the best wall to mount the speakers on, but I’m a little concerned about sound affecting/annoying my neighbours. Has anybody got experience of this - is it an issue?  I’m encouraged by the fact that there’s no bass port at the back - does this mean that almost all sound is projected forward?TIADavid

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4 months ago
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RPRPCContributor I
asked in Speakers
New Wifi

Hi All, I hope someone might be able to help me. I can’t get through to Sonos Support.  Had a new WiFi and Router installed. Connected Sonos with Ethernet. Factory Re set  Finds Product  when I want to add WiFi so can disconnect Ethernet - still coming up with no WiFi on the app.

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4 months ago
aping328
aping328Avid Contributor I
posted in Speakers
Playbase does not support Apple Music's Lossless sound quality. Why?

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

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aping328
4 months ago
aping328
aping328Avid Contributor I
asked in Speakers
Playbase does not support Apple Music's Lossless sound quality. Why?

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

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aping328
4 months ago
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Ricky123Contributor I
asked in Speakers
Sonos app update

Who on earth at Sonos signed off on this update?It has rendered my 7 speakers practically unusable now:app is impossible to navigatecannot connect half the time harder to find musicAll these bright people in their labs and this is the best they could do. Bring back the simplicity or I’ll be buying my audio products elsewhere and selling what I. 

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4 months ago
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BlamethepoorContributor I
asked in Speakers
sonos keeps settings keep resetting

Everyday I’m having to adjust the settings to all my rooms.   The base, treble and balance all go back to standard settings.  Plus the loudness & true play return back to off.  I’ve deleted and reinstalled the Sonos app but the problems is still there.   Can anyone help? 

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4 months ago
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ryandesign22Avid Contributor II
asked in Speakers
Google Fiber router dropping Sonos devices

I recently switched to Google Fiber and my Sonos devices are frequently dropping off the Wifi network. As a result, I need to reboot the router every time. Anyone know of a solution for this? Any help would be greatly appreciated.

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AlexPermit
4 months ago
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Marko. 0121Contributor I
asked in Speakers
connecting sonos 5 to 2 play 1s

Can I connect my recently purchased secondhand sonos 5 gen 1 to my pair of play 1s that are running in the sonos app, of which I can't connect them to the sonos 1 app but will allow me to connect the sonos5, been at it ages, getting contradicting information saying I could downgrade my play 1s to the sonos 1 app,But with no success. Could someone please help me before I go mad.Regards Marko.0121 

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4 months ago
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Phil68Contributor I
asked in Speakers
How to coonect 2 of my sonos speakers outside my home?

Can’t connect my app and speakers in another house

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4 months ago
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Richard GompelsContributor I
asked in Speakers
sonos Chime keeps playing as my alarm

Sonos chime plays each morning instead of my scheduled alarm…. Whichever radio station I change the alarm to; whichever music source I reprogram them to; even if I cancel the alarms, delete them, and recreate them, they sound the chime sound …. But connectivity is fine - I literally play the radio and then chime alarm sounds in the middle of the radio …. And immediately after I stop chime, the radio works…  this was never a problem before the app update……  Other alarms (timed turning on of the radio) work perfectly every day.   can you help me? 

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4 months ago
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JwalbomContributor I
asked in Speakers
problems with new update

Why is there a delay of up to 15 sec before the music starts playing when you choose a new tune after the new update? Very irritating. And once in a while the music stops a second. Only after update. 

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4 months ago
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Jules CW73Contributor I
asked in Speakers
App

Hi I'm trying to log into the app and I can't get past the Terms and Conditions. I have selected UK and then there's nothing after that and the screen will not progress. Can anyone help? 

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4 months ago
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NavContributor II
asked in Speakers
Queue not working, current song incorrect. Please roll back the update, I just want to listen to my music.

The queue does not work (error). The current song shown is wrong. And adding to queue does not work reliably. I cannot add a whole album to the queue or get a whole album to play anymore.I am so tired of this garbage update, please roll it back now. 

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4 months ago
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NyingedorjeContributor I
asked in Speakers
Power out briefly. Sonos devices gone, gone, gone on app

SOLVEDAll my devices disappeared from the app after a power outage. They are blinking orange and the app wants me to completely start fresh, which was a nightmarish experience to begin with.UPDATE: Second try at rebooting router did the trick. Maybe useful for someone in a similar situation. If at first you don’t succeed…

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4 months ago
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ElleryHotelContributor I
asked in Speakers
Sonos unable to add speaker or component

I have spent several days trying to add 4 speakers to the system.  Upon setting up the first Era 100 the set up takes me through the audio pin, it connects to the local network successfully but then the speakers don’t show up.   We have tried to restore to factory settings, unplugged and re-plugged in, followed all the suggestions online.   When you try to call Sonos support, there is ALWAYS an hour wait.  No one ever answers. The chat option says no representatives are available. When I reset the location it tells me there is representatives available. But then I end up chatting with a Sonos Bot who does not understand the issue and not helping to resolve.  

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4 months ago
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FinnoContributor I
asked in Speakers
bug report: cannot add second stereo speaker set

When playing on a stereo setup, I cannot add a second stereo set as this breaks the stereo pairing of the first set (right channel goes silent)

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F
4 months ago
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RMajor86Contributor I
asked in Speakers
cant group anymore

Why can’t I group speakers anymore?? Since the update when I try to group speakers I get “unable to connect. Try again” this new update has broken so much, can I roll back?

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4 months ago
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Rainwolf127Contributor I
asked in Speakers
Stereo pairing Era 100 and Move 2

Can you pair an Era 100 and Move 2 and set them to stereo? if so, How.

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4 months ago
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mark_237Contributor I
asked in Speakers
Sonos Play1 connection issue

Since the new Sonos app, life is hell with my Sonos. Cannot get my old speaker connected. Tried everything I think. Tried calling and gave up after 90 minutes.It finds the speaker on my android phone app but then says it's lost connection. I've reset it, I've hard wired it.Anyone have any ideas

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4 months ago
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MSC1972Contributor I
posted in Speakers
RMA Label

Still waiting for the promised RMA Email after several calls and chats.  This is not a good service. Since one week I am in contact with Sonos. 

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4 months ago
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BitzerjdContributor I
asked in Speakers
Sonos ARC update (today) broke eARC

My Sonos ARC was updated today and since the update the sound cuts out (not small drops, full drop).  The App shows it is receiving a signal and the volume can be raised and lowered.  The problem is nothing is coming out of the speaker.  The TV shows it connected, and the ARC shows a connection.It is using 80.00.05-release+20240510.78d060bNot sure what else to do??? 

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K
4 months ago
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WhyDoesBeamNotWorkContributor I
asked in Speakers
Beam Gen 2 not found by app?

Right out of the box, first my Beam Gen 2 was found by the app but it couldn’t connect to my WiFi. Then the app stopped being able to find it at all. I did a factory reset of the Beam. 

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4 months ago
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LiabbeyContributor I
asked in Speakers
Sonos Move battery drain suddnly

I have loved our Move, but tonight around 2 hours playing time and the battery light is flashing. We keep it on the cradle so iit should be fully charged and last for hours longer. Has something changed? Any recommendations to fix?

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buzz
4 months ago
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Alberto.BertozContributor I
asked in Speakers
Products not visible

I keep updating my Sonos products successfully and then I keep missing them completely from the list of products, empty.Repeated 4 times. Frustrated 4 times.

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4 months ago
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