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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,112 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5112 Topics

SimonDMContributor I

Era 100 speakers keep disappearing from app - help

My Era 100 speakers keep disappearing from the app and I can’t play them. I am using BT smart hub 2 with Linksys velop for WiFi. I keep having to reboot the speakers and router to get the speakers back. After a while they disappear again. I have tried changing the WiFi channel on the BT smart hub and have disabled the smart WiFi channel connection on the hub, but it makes no difference. I have play 1 and one speakers on SonosNet using a boost and they work fine.

2933

1 year ago

JoinerContributor I

posted in Speakers

Using Sonos One SL in corporate setting

Good morning,As part of our new office building, our retail team are wanting to setup 4 Sonos One SL speakers in the cafe and retail area on the ground floor.We checked with our AV partner who are installing our Teams meeting rooms to check that they wouldn't interfere and they are happy that they wouldnt, however they did raise concerns as they advised Sonos are designed for domestic use and in a commercial bulding they would cause a “big issue” as they sit on 2.4 GHz (congested wi fi channels) and may cause interference. They advised that the person installing them will need to understand what access points are going in on what channels and then, ensure that the Sonos are separated. Is this correct? I can see from the specs that the Sonos One SL work on 2.4 or 5 GHz bands and that Sonos are starting to move into the commercial market, so I am slightly sceptical of the advice we have been given. We are installing Meraki MR36 wifi 6 access points so I think this should help as they

4233

1 year ago

DavidPBowlesContributor I

asked in Speakers

Sonos One won't register now I've changed router

HI, I changed router to an Orbi RBR350 and my Sonos first wouldn’t connect. I did a factory reset on the Sonos, and now it can get on the wifi but now won’t let me register the product to add to my system. Can anyone offer any advice, please?Thanks

1932

1 year ago

Lee ChartersContributor I

asked in Speakers

Move and play 3

Anyone know if a move can play in sync alongside 2 play 3's in the same room?

10011

1 year ago

kirkmcTrending Lyricist I

posted in Speakers

Yet another wifi problem

I've got a fair amount of Sonos gear, but I'm starting to get fed up with the poor wifi in their speakers. The stuff in my TV room - Arc, Sub min, two rear Ones - works fine. I have a Sonos amp in my office, and I rarely have problems with that. But in my bedroom, there have been problems for a long time.Previously, I had a pair of Ones, and the right speaker signal dropped out often. Sonos suggested changing the wifi channel, and I did that, and it was improved.I recently update to a pair of Era 100s, and it's even worse. Almost every time I listen, one of the speakers goes offline and reboots. Sonos support says that this is because it's searching for a good wifi connection, but I have a Netgear Orbi wifi 6 mesh system, and in that room, I get several hundred Mb/s in speed tests. And this is with an access point less than 20 feet from the speakers.No other wifi device I own - and I have quite a few - has problems with this. The wifi radios on the Sonos gear must be underpowered, and

21913

1 year ago

martinwesterstrandTrending Lyricist I

asked in Speakers

Play 1 wifi issues

Arriving to my summer house with a Playbase(wired) + two play 1 as surround, one Sonos AMP and one Sonos Move.Updates needs to be done and all works fine but both play 1 stucks “updating”. Tried reboot router and Play 1 a number of times. Finally I decided to reinstall them. Factory reset, install as new unit, switching to temporary Wi-Fi-network and then back to my normal Wi-Fi. After that the Play 1 will not connect. Same problem with both of them.Tried a different routerTried add with Ethernet and that works fine. Wi-Fi is activated on both Play 1 but when I remove the cable they disappear from the app. Tried Network-update network and adding the same network again. Same results.

61416

1 year ago

SebkuluContributor I

asked in Speakers

Era 300 cuts in and out when configured as surround speaker

Hi everyone,I just received my pair of era 300 to replace my ones.When sending music on just one of them, audio is perfectly fine.When sending music on both of them, although not configured as a stereo pair, audio is perfectly fine.When sending music on both of them, when configured as a stereo pair, audio is perfectly fine.When configured as surround speakers, and sending music to the whole system (Arc + Sub + 2x era 300), the sound is fine on the Arc and Sub (RJ45 wired), and cuts in and out on both of the era 300.More precisely, it’s as if the sound is fading out, fading in, bouncing between the two era 300 a couple of times, then stabilizing for 3-5s, and then doing it all over again.I tried restarting my router, unplugging/plugging back both era 300, changing WiFi channel on the sonos APP, and I still have this weird behaviour.At this point, I don’t have any clue on what to do next… 😔 Any idea on how I could fix this?

Ginny1Contributor I

I have changed router and I cannot connect my Sonos system to the new router

1402

1 year ago

MichaelWeisAvid Contributor I

posted in Speakers

One SL dropped from network

Struggling with a One SL (also have a Gen1 Play5 and a Play1)Got it working with S2 controller. Playing from Spotify app on w11 laptopOpened an email and WHAM, the SL was dropped from the network. Had to reconnect it which involved manually entering the network details (listed networks included all my neighbors, but not mine)Totally weird.

232

1 year ago

IcanCiTContributor I

asked in Speakers

Sonos One Gen 2 can't cast from Google Home

I installed my Sonus, added Google Voice Assistant and Apple Music. No problem I can ask Sonos to play music and it does. The problem is I already use Google home mini throughout the house and although I can see the Sonos speaker in the app and I can control the volume I can’t cast to it. The speaker is in the Device list but not in the cast list. If I ask Google to play on Sonos it says “this is not supported” . The question is can you integrate the speaker or not? I’m confused so much info on the web with different views. Its like have 2 instances of Google Assistant, One for Sonos and one for all my other speakers? Any help greatly appreciated. Thank yo

1791

1 year ago

holholhowContributor I

posted in Speakers

changing WFI on device to match phone

i need to change my wifi to match my phone but how do i do this if it wont connect to my app?

576

1 year ago

FifferContributor I

asked in Speakers

will Sub mini work with the ARC speaker bar

Will the Sub Mini work with the Sonos Arc sound bar? We can’t get it connect to the sound bar?

1632

1 year ago

26outrageContributor I

asked in Speakers

Warranty for Sonos Roam wireless charging adapter

How can I get a new wireless charging adapter for my Sonos roam through warranty… it no longer charges from the little “puck”… but does charge from the same power block and different USB C cable...

751

1 year ago

YuryKupContributor I

asked in Speakers

No Sound streaming BT from PC

Sonos Move Bluetooth is connected and supposed to play from my Wondows PC but there is no any sound

2001

1 year ago

MarkusaContributor I

asked in Speakers

sonos subwont connect to internet

I recently unplugged my sub and then had to reset it, now it flashes white, won't go green, even when I connect it to router via Ethernet. And so so app won't find sub

7091

1 year ago

PitekContributor I

asked in Speakers

ISSUES with SONOS 3 , SONOS 1

Have 16 speakers older and new, have the issues only with older “Sonos 3 and 1” although they are still in the family. Sometimes never know when “Lost signal or no grouping with others” The SONOS 3, one of the pair connected ethernet directly to wifi router 6 ASUS plays fine, another SONOS 3 on wiFI only 3 meters away is often silent, lottery, Should I get rid of them and buy new era speakers ? Sonos 3 has great sound and you don’t give me a choice, I am Really disapointed not with sound quality but your software upgrades. Before many software upgrades everything was great.

691

1 year ago

S2UWHContributor I

asked in Speakers

Sonos S1 Connection Issue

I’ve been gifted a set of S1 speakers that were previously connected to my Dads network … how do I get them configured to mine? Have tried wiring them directly to the router but doesn’t seem to be working.Just going round in circles now with network connection issue which there’s not. I’m confused 🤪

572

1 year ago

Cudjoe823Contributor I

posted in Speakers

ARC Sound Problem

My ARC stopped playing music and is making a constant noise that I can’t turn off

363

1 year ago

akenworthyContributor I

asked in Speakers

Audio Delay with Era 100

I recently connected my Sony record player to my Era 100 using the Combo Adapter (RCA > Aux > USB-C), and when I play records there is a solid 2-3 second delay between the player and the speaker. (The speaker keeps playing after the needle lifts off the record, or you can hear the music faintly coming off the surface of the record and it’s very different from what’s coming out of the speaker.)I’ve never had an issue like this with a speaker, and I’m wondering if it’s some error I made in setting it up. Anyone have advice for changes I could make to the setup, or changes within the app? Is it running through too many connections?

15535

1 year ago

Kizer991Contributor I

asked in Speakers

Ceiling Speakers + Arc ?

Hi Team, My new flat seems to come with two ceiling speakers (non Sonos/Unidentified Brand). They have a a 4 conductor wire running internally through the walls and currently the wires are clipped i.e.not going into anything. Since I already have an arc, can I just buy a Sonos Amp which would work with the 4 conductor wire ? If yes, how can I then make sure the TV which is currently connected to Sonos Arc through the HDMI Arc set up will have it's sound output not just from the Sonos Arc but also the ceiling speakers ? Do I need to connect the amp and arc through LAN for the wireless connectivity ?Can someone guide me ? Thanks

15568

1 year ago

CiucContributor I

asked in Speakers

connecting old with new speakers in S2 app

Hi,I have 2 old Sonos Play 1 working i S1, in stereo mode, and I bought recently a Sonos Ray surround. How can I combine them in a single app ,S2 ?

1932

1 year ago

Unsatisfied with bricked gearContributor I

asked in Speakers

i have 4 play:3s and 2 zoneplayer 5s and none work

Can we not just pluginto aux jack with out network ? Really app crashes will not recognize system ever other time I use it I have to troubleshoot spent 6 hours tryed all fixes none work so over thos any one want these 6 speakers for free im shooting them now

262

1 year ago

Wireless805Contributor I

asked in Speakers

Play 5 gen2 stopped connecting to Airplay

I have a number of Sonos speakers including two play 5 speakers. For some reason the play 5 speakers stopped working with Apple Airplay. They still work with the Sonos app. They show up in the Airplay list but none of our Apple devices can connect to the play 5s via Airplay. The other Sonos speakers still work with Airplay. How can I get the play 5s to start working on Airplay again?

8661

1 year ago

bigbdunkContributor I

posted in Speakers

AVOID SONOS

I have just received my new Sonos ERA 300 speaker and have had nothing but trouble in getting it to work. It does not play Apple Music streaming and can only play music that is actually recorded and stored on your computer I had a second speaker ordered but am cancelling it NOW! Avoid this company!

734

1 year ago

Astuart.mcpherson1710Contributor I

posted in Speakers

no longer have access to sonos 1 system

I no longer have access to my Sonos 1 system…..my controller keeps referring to Sonos 2

342

1 year ago

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