Speakers

I’ve had a play 1 and 3’for around 10 years now, but lately they keep on loosing connection to the Wi-Fi. They have now dissapesres from the system and not recognised when I try to connect.I’ve also done a factory reset which hasn’t solved the problem.  any suggestions would be appreciated!

Hi anyone know how fix this issue For some reason I've lost connection to 1 of my moves and can't re register it   

Dear all, I think the easiest way to get rid of the material which does not work to the extend brauche of the now missing feature , is to sell it back to Sonos for the entire price you paid, plus the time you wasted in setting it up etc.is here a lawyer in this community who could think of filing this is the US?thx Marc 

i have 2 recently acquired sonos arc's and mini subs to setup in 2 different living rooms. 1st room arc and sub connection no problem. 2nd room arc connected but could not locate sub. I swapped rooms for both subs and now neither can be found by the app. can anyone please help? thanks in advance.

Only one of my 2 one SL will connect when I try to connect the second one it is stuck on getting your Sonos one SL ready

I have 6 Sonos zones through my house with 12 different Sonos products. This latest app update makes me want to throw out all of them. I’m the past, if I’m listening to something on one set of speakers, or a group, and I choose a new song to listen to, the app was smart enough to continue to use those same speakers.  Now every time I choose something new to listen to, it plays it in my Basement first until I can change it. Then it’s super slow to change. Why did you change this behavior? If someone’s listening to music on one set of speakers, just keep using that set of speakers until they choose something else. There’s no reason to always default to the first one in the list of rooms in alphabetical order. 

Really struggling with getting my Sonos back and running. im getting a software update issue within the S2. saying an update is required in order for devices to work properly.  But then it also says I’m not the system owner with the product I have had for a couple years.

Hi.this speaker has always been a * to connect to but since this new poxy update its been even more of a * it will not connect at all...pls help or I'm gonna throw this * * in the binModerator Note: Modified in accordance with the Community Code of Conduct.* 

I have 4 Sonos SL speakershoe can I add my 2 era 100s to play along side?

I have an issue which is driving me up the wall - I have a pair of Era 100 speakers which worked perfectly well for the first month of their life but now I experience the right speaker not playing anything for up to 20 seconds if I skip to a new track - both on Tidal Connect and Spotify. Every single damn time. I’ve tried moving the right speaker to a different area with less potential interference (i.e. away from gadgets) but it will always cut out whenever I skip through a song or select a new one.I’ve done a bit of research and I gather that setting up a manual IP address may fix the issue. However, I can find no instructions how to do this, other than posts which say “do this, do that” without actually telling you how.Could any kind soul walk me through this please? I’m on Virgin Media and have a strong broadband speed, although I expect the service provider shouldn’t matter. I just want to know where to find the settings, which ones to click on and how to find the ip address. I do

New App on all devices. Started music in usual fashion from iPad. Tried to stop music from iPhone also running new app. This was easy with previous app. Do not see the list of devices and combinations currently playing. I see the music I have playing, but the play >  icon is visible as if music is not playing, not the pause/stop || icon. Attempting to deselect speakers playing from that second device gives me a no output selected error message then resumes playing. Is this a bug or have they hidden a once easy and essential platform function?

Seriously. Like freaking seriously.  From yesterday, since i’ve updated, i am having ton of issues.  1.) I was unable to remove surrounds and still cannot remove them, even after factory resetting them. I even uninstalled the app, reinstalled it, and still nothing. 2.) TruePlay did not work, but thankfully, the reboot of my phone fixed it. 3.) I bought 2 ERA 300s today, but i am NOT ABLE TO EVEN ADD THEM TO MY SYSTEM. App just simply crashes and thats it. FOR REAL like how can u even release the new app in this state? Did someone even test if basic featurs still work? What the hell am i supposed to do now? I love SONOS, but this is getting under my skin.@Corry P    

Helloi have two play:3 and two connect:amp non of which are recognised by the app. I have done factory resets and connected by Ethernet etc but the app doesn’t see them.i also have a move and a roam which are ok, so it seems to me as though the age of the products has something to do with it.please advise.

I moved my pair of speakers from one house to another so to add them to my existing system. As they were set up previously the app says I need to do a factory reset. I have tried to do this multiple times with no luck. Why can’t I get the factory reset to work?

I have two Play:1 speakers that I haven’t used since 2019. Is there a way to update the software/firmware for these speakers?

when i have multiple devices grouped several of them will drop in and out on a regular basis.  Worst offender is the Play5

All my speakers will not connect anymore.My speakers will not be added to my account.Why?

I used to adjust my alarm weekly if not multiple times a week with my fluctuating work schedule. I know with the upgrade the alarm function was removed. However, my previous sonos alarm keeps going off every morning and now I can't edit or cancel it. I can no longer sleep in on my days off!!! Help! How do it get this fixed?!?

Bonjour, j'ai acheté 2 enceintes, dont une était destiné à quelqu'un d'autres.J'ai voulu la tester en créant un compte pour les 2 enceintes.Cependant je voudrai supprimer l'enceinte "cadre SYNFONISK" pour que l'autre personne puisse la récupérer et l'utiliser sans moiCependant je ne vois aucun endroit où supprimer l'enceinte de mon système.Comment faire ? Moderator edit:Google Translate- Hello, I bought 2 speakers, one of which was intended for someone else.I wanted to test it by creating an account for the 2 speakers.However, I would like to remove the "SYNFONISK frame" speaker so that the other person can recover it and use it without meHowever I don't see anywhere to remove the speaker from my system.How to do ?

After the new controller update my Beam went offline and reverted back to factory default which sucked so I had to reinstall it, but here started the real headache.The initial setup went smooth but the final step where the speaker connects to my account failed and the Beam is now stuck waiting to connect but here’s the kicker…The controller says that the Beam needs to be updated before I can connect but I cannot update before it’s connected, so that’s kind of a pickle…Anyone experiencing the same issue?

I have a bunch of Sonos speakers already working merrily. I’m trying to add one more era 300. The app recognises the new speaker, connects it to my network, then the app crashes.I can see the speaker in my system but I can’t use it, and it is asking me to register it. When I do that the app crashes again. I have factory reset the speaker several times. I have removed the Sonos app and reinstalled it. I have tried this from three different iOS devices and the app crashes on all of them.Sonos support told me to post something on here as they didn’t have a clue.Can anyone help?   

Via updated app-For those getting stuck adding equipment to an existing system and having the equipment not register. A work around is to transfer ownership, use your current account for the from and to.  Under the cog wheel (settings), manage, transfer ownership.  Hope this saves you hours. Hours that wish I had back.  

I can not re connect my Arc

Just installed the updated/new app and my ARC and app no longer work. 

We did the new app install, we are unable to connect to television. When it appears we’ve connected, there is no sound coming from speakers. We use three different, I’m not sure if they’re call receivers or amps, with prior app we could play Spotify out of one and the TV out of others at same time. Now it appears everything loops back to music. Did the 75 minute wait for the 5 minute call that said “issue has been noted and forwarded”. Any suggestions?