Speakers

I took my Era 300 to a mates for the weekend for him to evaluateLike a fool I forgot to take it home but having added Play3s to my arc as home theatre I am quite enjoying music on that. I shall be recoving my Era in March That does give him time for a longer evaluationand he has downloaded the S2 App and plays through itHe reports a problem that when he increases the volume it resets back to low Anyone got a suggestion to the problem?He is on Apple music shared subscription 

Hi - I have a connect amp, two play 3s and two two play 1s. Everything about the system has become really unreliable recently, the iOS app constantly attempts something and fails (e.g. ‘unable to play) and says to ‘try again’. Recently it’s been unable to play certain playlists too. The connect amp has been dropping in and out constantly. Has anyone else been seeing odd/bad behavior? I’ve tried restarting everything, restarting my router, restarting the wifi etc., and I probably try killing the app once every few days at a minimum. I have been a huge fan and promotor of Sonos, but this has become really frustrating, it kills the Sonos value prop of ‘just works’.

I can`t find spotify or anyting else that costs something on sonos. Neither can i connect to my sonos speakers straight from spotify, it finds them, but doest connect. It was all possible before so is there somekind of an update that i cant find or what? 

Hi, I was having trouble setting up a pair of play 1s as surround with my Beam gen 1 so I hide the p1s now I can not see how to un-hide them, please help?

The microphone in my Beam gen 2 won’t turn on. Is this fixable?

Why not Sonos play in Spanish ?

I just got my 2nd Sub for my living room in addition to a pair of Era 300s to connect to my existing Arc, sub and Play 5 gen 2 set up for my living room - trouble is, the new sub and era 300s won’t connect to my existing wifi network which my other speakers are on. They play just fine as well. Thanks

I have a Symfonisk (Gen2), brand new. I can set up the Symfonisk up in the app, however upon completion it states I may need to unplug and then replay the speaker for it to show in my system.It doesn’t show in the system. I have unplugged it for for varying lengths of time. I have tried on both an iPhone and android phone. I have tried resetting the Router/WAP. I have factory defaulted the speaker and reset it up with the same issues. The device is on the other side of the wall from the WAP.My router/WAP as well as the  ISP is AT&T , the network name has no spaces or special characters. My password has special characters. I have even take. The steps of assigning a static IP and when that didn’t resolve it, I even MAC filtered the device so it’s always allowed. I also adjusted the channels on both 2.4 and 5 to mitigate interference.I can set the speaker up just fine but then it vanishes the moment setup is complete. Any help would be appreciated. I reme

I currently have a bunch of Sonos speakers connected to a Unifi network.  All of my speakers except one work completely fine, but this one specific One drops offline nightly and requires manually unplugging it. Any suggestions?

I’ve followed instructions: logged in; see my current products, but there is no link for “Upgrade”.

Bought a Sonos Arc, Sounded great but started cutting in and out shortly after setting up. It would make loud popping noises then it started blaring an  alarm sound similar to fire alarm at full volume. Contacted support, they ran a diagnostic, escalated to the engineering department, and was told I’d receive an email. No email. So I sent one. No response. Called again three weeks later, put on hold several times to be told the owner of my claim couldn’t be reached, and I’d have to call again. So I have $900 useless bar, under warranty, and can’t get help from customer support. Who do I talk to that can give me answers?

Hi All - Has anyone noticed any improvement to Trueplay recently?   I haven’t specifically seen any software updates that refers to any changes to the process since the eras came out.. The reason I am asking is that I use both sets  of era 300s as stereo pairs in two locations and there never has been an option to execute the quick method on the software.   The only option is for the detailed process.  I can’t say if there were any the improvements after Trueplay but left the setting as they were.Recently, I decided  to redo Trueplay.  This time both options came up.. tried both but the detailed option seems to provide a subjective appreciable increase in clarity...I can on surmise that the process may have been tweaked without major fanfare..

I’ve got one Sonos 5 speaker in my living room, and now that I’ve changed router and broadband provided I can’t connect. I’ve got a Linksys XPNMX56 (Velop) router, and I’ve tried connecting multiple times with no success - can anyone help? I’ve read the other articles connected to this set-up but can’t seem to find an answer why

I have had Sonos items for years. They have always been a problem and I regret buying them. I have 7 speakers and the latest issue is one was moved and it cannot be reconnected. Everything goes ok until I am asked to press the buttons. It then says it cannot be connected but no reason is given.i can see loads of other people have the same problem, No wonder you have such a bad reputation.

Hi everyone. For several weeks in the conservatory I haven’t turned on my Sonos One set up. Last night I turned the system on and immediately updated the two speakers. I now have a steady white light on the right hand speaker and a flashing green light on the left. I unplugged the cables and left it for 24 hrs but now the same thing is happening. The only speaker with sound is the right hand one. Any ideas? John.

I am seriously thinking of selling my Sonos speakers, much as I love them, and finding another system, because the app is so bad. I have problems connecting nearly every day, and it’s so random. It’s not my wifi, and it’s not Spotify as far as I can tell. It must be the Sonos app. 

 Pics related.I kept having trouble connecting to my One SL, and after talking to Sonos technical support and my internet provider, it turned out that the problem was (at the time) related to the internet frequencies. My phone insisted on using 5.0 GHz, and the One SL only does 2.4.My internet provider then sent me the equipment needed to split up my internet in two separate networks; one 5.0 and one 2.4 ghz. I thought it would work.I was wrong.Now my One SL just… won't connect to the 2.4ghz network at all? I've restarted and rebooted the router, the One SL, the app, the new signal boosters - everything. More than once. And it just. won't. work. My phone and PC connects to it fine,

I want to hear from other Sonos Roam users on how long it takes for your Sonos Roam to connect to your phones bluetooth. I had been using my little $50 Sony SRS-XB12 for years and it was fantastic. Then I got my Sonos Roam from work as part of my christmas gift and I was super excited considering it costs more than 3 times as much as my Sony guy. And the sound quality didn’t disappoint, but the connectivity was a HUGE let down. My Sony is 7 years old now and it still automatically connects INSTANTLY to my phones bluetooth. Like even after sitting unused for several months, I picked it up today and within 2 seconds of powering on, I heard the tone that means its connected. Conversely, when I turn on my Sonos Roam, I wait and wait and wait and it usually doesn’t auto connect at all, and generally takes at least 2 attempts at manually connecting in my phones bluetooth settings before I can actually use it. Considering this is meant to be a portable bluetooth speaker, this is a m

Hi dear community I'm new in Sonos area, my brother gave me a gift of two sonos play:1. They only have Ethernet connection and wifi. I have a Samsung neo QLED tv. And I'll like o connect it together.  Can some one guide me through it? I'm struggling with it

Hi community.I have 2 SONOS speakers setup as a pair.They are connected to a network via a Cisco Meraki Wifi Access point and a small ipad with the sonos app and spotify on it.These are located in a coffee shop. One of the speakers keeps disconnecting. I think it’s the same speaker...the Staff tell me.Has anyone experienced this? How can i get around this issue?It’s really annoying having to get up a ladder to resync the sonos every time it loses the speaker.I have checked with my network guy and he says that the cisco access point is not at fault

ORGAN MUSIC DISTORTED. I play organ music from burned CDs, via a Brennan B2 and smartphone on my One and OneSL. The music sounds bright but is frequently distorted. High and medium frequencies seem to merge together so that they can’t be distinguished. I am deaf, so use two digital hearing aids by Phonak to listen to music on my Sonos system. These hearing aids have equaliser settings, but even so the organ music is still distorted. Has anyone else experienced a similar problem / found a solution? I shall be very grateful for any assistance!

My 2 remote s1 speakers are not connecting nor is Alexa.My 2 remote s1 speakers have suddenly stopped working. Alexa too. Won’t respond. Moderation note: Combined posts.

Good morning, I can’t synchronize my Play 1 with the wifi Vodafone station in Italy, in the last time don’t finds the wifi, how can I to risolve this problem? thank you very much in advance. Best regards Luca B.

Hello! I just added an Era 100 to my existing Sonos system, which was just two play ones. Everything is working fine when I choose from one of my streaming services. I have an Audio-Technica AT-LP60-BT and my intention with the Era 100 purchase was to connect that turntable to the Era 100 with the line in adapter. I have a 3.5 mm coming out of the record player, that is then plugged into the adapter with the USB-C, which plugs into the Era 100. I have tried two different adapters, but no luck so far. It just says I need to connect a Sonos compatible device. 

Hi Everyone. I have 3 Sonos devices connected to my Sonos Boost WM: O and one device connected via WM:1 ( home wifi). How do I change its connection to WM:O please ?