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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4484 Topics
G
grfxproductionsContributor I
posted in Speakers
Sonos play 5 loud humming

I have a sonos play 5 gen 1.  It connects to wifi great and works but has a loud humming sound.  It is too old and i won’t be able to trade it in.  is there any advice on what to replace? could it be a grounding issue?  would it be the capacitors?  if so which should i try to replace?  I would rather try and salvage it since it does work well otherwise.  

1
Airgetlam
1 year ago
J
jorgeasmarContributor I
asked in Speakers
use amp and arc on same network

Hello everyone. I am new to Sonos, so forgive my inexperienced question.I have at home one Amp with Sub Mini, together with Sonance Ceiling Speakers in my living room. It was working great with no problem.Today, I decided to install in my TV room an Sonos Arc with a Sub.When I configured in the Sonos App the new equipment, the Amp+Sub Mini disappears and I can’t find a way to have both configurations on the same app.I want to stream music on my living room (Amp+Sub Miini) while for example my watches a movie in the TV Room (Arc+Sub). Or in occasions, stream the same music to both configurations simultaneously.I tried resetting all of them, but it seems as if is either of the systems, not both together.

7
jgatie
1 year ago
L
LornevContributor I
asked in Speakers
Occassionally sound reduces

Hi, I have x2 Amps and x8 speakers across 2 rooms.On a few occasions the volume reduces down by itself. When you increase it, the volume automatically turns itself down again.it is occasional and not that common but always seems to happen when we are entertaining. For the price of the system you wouldn’t expect this type of issue.Diagnostics reference: 1276846024. Any guidance gratefully received!    

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Jamie A
1 year ago
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RobertMZContributor I
posted in Speakers
Dead Sonos One

Recently one of my Sonos One speakers went dead. Simply won’t power on. Product is about 4 years old. Seems like a rather common problem. And as others have experienced the resolution is a 30% discount on a new product. And I was basically told it’s not worth fixing…likely will cost almost as much as a discounted new product.  I’ve generally been happy with Sonos but this was definitely a bump in the road. 

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N
1 year ago
G
G7JogaContributor III
posted in Speakers
Third party sub

Hello community, I have a Sonos amp connecting sonance cab cinema speakers for my left and right an a i12 sonance sub. My question is it never triggers the subwoofer on. My use is just a 2.1 system for the garage. Suggestions and thought are appreciated. I usually have to adjust or disconnect the sub to get it on 

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Stanley_4
1 year ago
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craftedkupContributor I
posted in Speakers
Router/Modem keeps changing bandwidth

I get my Sonos system programed to work with my WIFI router/modem but the next day my Sonos app informs me that the connection to the router/modem has to be reprogrammed. The reason I am told is because my router/modem switches between 2,4 GHz & 5.0 GHz. It has been recommended to buy a new router/modem that is 5.0 GHz only. Do I really need to get a dedicated 5.0 GHz router/modem? If so what 5.0 GHZ router/modem is recommended?

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Stanley_4
1 year ago
T
ThomasshContributor I
asked in Speakers
One SL will not turn on after unplugging

My One SL is the left speaker in my surround sound system. The other speakers are a beam and One SL. The left rear One SL has be showing updating in the app for days. I have unplugged it and now it will not turn back on. 

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Stanley_4
1 year ago
D
Derek PaulContributor I
asked in Speakers
Can I reverse an S2 to S1 downgrade on Play 1 speakers?

Hi there.I may have been a little stupid/naieve.I bought a second-hand pair of Play 1 (S2 compatible) speakers to use on my S1 system.  I downgraded them to S1 and they work very well.I intended to use the pair with my television headphone jack and a connect but the delay in the system puts the lip sync out by several seconds.I would like to return the speakers to S2 in order to resell them.  Is this possible and, if so, how might I do it?Many thanks,Derek P

3
Airgetlam
1 year ago
C
Cplayer2Contributor I
asked in Speakers
bought Sonos Play 1, can't connect due to prior owner still registered email.

this weekend, my neighborhood held an annual yard sale.  I bought 2 Play1 speakers and when attempting to register and add speakers to my account / internet, the app asks me to enter the password and shows a partially redacted email address - I assume it is the previous owner because it isn’t mine. Is there a way to remove the previous owner so i can register the speakers?  Is there a phone number I can call to speak with someone to provide documents, etc to add these to my sonos account?  TIA!!Chris

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jgatie
1 year ago
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RBlozContributor I
asked in Speakers
2022 75” Samsung TV - work with Play 1 & 3 speakers?

Hello,Is there a way to get my Samsung TV to work with Play 1 & 3 speakers wireless without adding a sound bar? I have no room for one.  Thank you  

6
Airgetlam
1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
posted in Speakers
Every Speaker Sporadically Comes and Goes...

...but especially the Play 3 on the right channel of a stereo pair.Connect, four Play 1’s, two Play 3’s. The Left Play 3 is wired.Sirius and TuneIn had been fine all week.Last night, Amazon music started dropping sporadically.Today, Amazon and Connect both drop sporadically all over the apartment.I have swapped red and white cables on every piece of equipment up to and including the Connect, so I presume the Right channel dropping while listening to Line In is NOT an input issue.I have spent the last 90 minutes rebooting my system.When I try changing channels, every wireless speaker disappears. So I have brought each one from its locations, brought them to the living room, wired them, rebooted, and slowly they’ve been re-recognized by the system. This has happened twice.Right now the Connect and the Left Play 3 are both wired, and the sporadic dropping continues. (Long term the only device that can remain wired is the Left Play 3.)Diagnostic tickets 138353271369349562I believe the firs

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Alonzo Mosley
1 year ago
A
agstony
posted in Speakers
trueplay problem with sonos 5 speakers

Hi I have just bought two new Sonos 5s and there’s a problem .I have paired them and trueplayed them.the left speaker sounds great and the right speakers sounds crap There’s a massive imbalance between the two speakerswhat do I do ?

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T
1 year ago
T
TouchwoodContributor I
asked in Speakers
play 3 wont stay connected

Our current system consists of a Beam and 2 x one sl in the living room, 2 x play 1s in the kitchen. I’ve tried Adding a play 3 with no success, the play 3 resets and adds to the system but disconnects from the WiFi. I’ve tried adding using a Ethernet cable but this hasn’t worked.

1
Airgetlam
1 year ago
L
LeBaryonyxContributor I
asked in Speakers
Connecting Problem

Hello, I can’t connect my phone with my Sonos. I don’t have any light on my sonos. Please help me 

1
UKMedia
1 year ago
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norks27Trending Lyricist I
asked in Speakers
Sonos 1 'unable to connect' when changing location of different zone sonos play 5

Strange issue.I have a three zone Gen 1 Sonos system, Sonos .I’m moving my play 5 from the kitchen to the room next to my bedroom.  When I start music on the play 5 the Sonos Connect in the bedroom cuts out and then disappears.If I move the play 5 back to the kitchen it is OK and both Play 5 and Sonos Connect work.  If I move the Play 5 back to the spare bedroom next to the main bedroom then the Sonos Connect drops out again and disappears from the zone list.The Sonos Connect is wired to the network, the Play 5 is wireless.Any ideas?Is it a proximity issue as the bedrooms are next to each other?

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N
1 year ago
S
ShannieQContributor I
asked in Speakers
Move Speaker

I just got a Sonos Move.  I am wondering if there is a setting which allows me to still listen to the speaker while on the phone?

3
jgatie
1 year ago
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Citation TenContributor I
asked in Speakers
Update Issue & Speaker 'dropping off system'

V 14.20OS S2Play 3 & Play 1iMacI have the above system and to be honest use the system relatively lightly.First issue I’ve had of late is since a period in January when I was away and iMac not switched on I came home and found that the Play 1 speaker had disappeared from my system. I unplugged the speaker (from power) and after a minute or so it reappeared on my system. It has since done this at least three times since then - latest being today 3/3/23. Also as a result of this the ‘Music in my Queue also disappears and needs replacing. No big deal, but a bind! Second issue is over last few days I’ve been prompted to do an Update. I click the relevant prompts, I then get asked for my Sonos p’word, I’m then told that ‘an unexpected error has occurred, please try again - I keep trying and get the same response. Can anybody assist re these issues please?I carry out these ops on the IMac, I have the App on my mobile but dont use it. Many thanksKeith

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C
1 year ago
D
DVNContributor I
asked in Speakers
Connect via Bluetooth Sonos Five to my iPhone

I do not see the Sonos Five on my Bluetooth on my iPhone? How do I connect?

4
melvimbe
1 year ago
M
MarkC528Contributor I
posted in Speakers
Sonos sub completely died

As a big Sonos user with a variety of items, I’m majorly disappointed to find my Sonos sub completely dead and barely after two years of use.  It’s in a safe location, never been touched once set up and now there is no power light or any sound.  I called customer service, confirmed the power cord is properly plugged in, tested different outlets and didn’t get any power, light, or sound.  They suggested I return it and buy another one.  For the price of this product, and the quality Sonos claims to be, there is no way a sub should die on it’s own after 2 years. Why would I pay the high price for another when the first didn’t last? 

5
Stanley_4
1 year ago
G
Gordo7787Contributor I
asked in Speakers
No audio from speaker in group

I have a multiple speakers in a group, and in the last few weeks have had numerous issues with audio playing.Currently I have a speaker (Play:1) that is in the group which will not playing audio, but I can play/pause the group from this speaker.  I can also remove and add the speaker from the group through the app via iPhone or iPad.  However no matter how many times I remove or add the speaker it will not play the audio like the other speakers in the group.Other speakers in the group are two (2) Play:1’s and a Roam.I had this issues with the Roam and I ended up having to reset the Roam and re-pair it to my system.My biggest problem is it appears I am chasing this issue from speaker to speaker.  Why? I have a mesh network set up and it is functional.  I have already restarted it for troubleshooting, and no change.  

2
Stanley_4
1 year ago
W
WinnekeContributor I
asked in Speakers
Play5 only works with ethernet cable connected, not WiFi

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected. We also have a One SL, which works fine over Wi-Fi. I submitted a diagnostic: 1740776518

3
F
1 year ago
Jessie65
Jessie65Contributor I
asked in Speakers
Play 3

I am having trouble connecting my two Play 3 speakers to my new WiFi wirelessly. I don't want to have trailing cables so don't want to use ethernet cables.My new Arc has connected perfectly well, but I have reset my Play 3 speakers and they won't connect 

2
Jessie65
1 year ago
Z
ZeedContributor I
asked in Speakers
Adding Ruark Audio MR1 MK2 to Sonos Beam Gen2

Have just bough Beam 2 have read about adding subwoofers etc. I have a spare pare of Ruark M2 speakers I originally used on a desktop & then on a TV but would like to add them to the Beam 2 if possible.  I dont particularly want surround sound, just more accptable for playing music.  I have seen how to add Sonos speakers but dont want to buy any more speakers & would prefer to make use of these as I like their sound.  Could I add them as rear speakers & if so, how would I add them please.  I am a novice so not entirely sure how to do this.  Thanks

2
Z
1 year ago
T
Too much techAvid Contributor I
asked in Speakers
Are Sonos speaker names only room names?

I have 2 stereo pairs of speakers in the bedroom. Is it possible to name one set Bedroom Bookshelf and one Bedroom Lamp? At the Moment where I go to airplay I see Bedroom and Bedroom, making it a pain to pick the speaker I want to use. Thanks

2
T
1 year ago
J
John WickContributor I
asked in Speakers
sonos 2 app

I have the sonos play one. I’m currently using the sonos 1 app, I’ve been told different answers about my compatibility to upgrade to the sonos 2 app. Has anyone here upgraded their sonos play one to the new sonos 2 app??? Is it compatible????

4
Airgetlam
1 year ago
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