Speakers

One of my subs stops working often. So tried resetting and adding it to my account, but it won’t let me add it to my account. Tried the usual things from the help centre. 

Hi folks!!! I’ve seen a few topics about this but I wonder if someone has figured out how to fix the blinking red light.I have two Sonos Play 5 gen 1 that I bought used. They were working fine until one lost connection. I’ve tried to factory reset it by disconnecting the cable, pressing and holding the mute and volume + buttons while connecting the power cable back. Nothing worked. Once I plug the power cable back in, the white light comes on followed by a flashing red light in a pattern. It blinks 3 times, pauses and blinks 6 times, repeating this pattern. I’ve seen some folk sharing the same problem online and managing to reset their speakers, but I have not had any luck. Is there anything else I can do besides what’s suggested online? I have a feeling that it’s going to be a fancy paperweight. 

Having a hard time organizing my queue in the order, I want to play it Also, I am unable to add a song that is playing to an existing Spotify playlist These features were available before Did you get rid of these?

Since the latest app update, when I go into settings & turn my sub off it doesn’t stay off. When I come back to play music etc, the sub is on again without me turning it back on. There seems to be no point in having the option to turn the sub off if the system turns it back on the next time you use the system.My daughter uses our setup when we’re out, via bluetootth from Spotify, & I don’t want her annoying the neighbours with the volume & sub, so I turned the sub off via the previous app version. Now I cannot do this since the app update. How can I get the sub to stay off when selected off?

How to repair Sonos Beam 2nd generation in Poland under warranty?

Hi,2 days ago, I updated my Sonos S2 app. And it won’t connect to all my Sonos Speakers anymore. I have Playbar, Play 1 (3 speakers), Play 3, Move…all were working fine until I updated my app. Tried deleting the app and reinstalling, I did managed to successfully connect to all my speakers once yesterday after many many attempts but all gone again today. Anyone having the same issue and know how to resolved this?  I tried calling the support line, but queue time is 65 minutes!  I need all the help, thanks.

The tech support chat line is pretty much useless. Almost as much as the live agents. 

Is there a technical reason why when streaming to a group that contains a Sonos 5 and Play:3 that Lossless is removed for both vs streaming lossless just on the 5. I get that maybe the Play:3 can’t support it but I’ve already successfully streaming lossless on the 5. Would be nice to still support it in the group. 

Neither of my Five speakers will play? I see them in the system and my One and Arc play individually and together but the pair of Fives will not. The app automatically switches away from the Fives. I’ve tried unplugging and resetting. I see them on my network but can’t get them to play anything. Any advice? Thank you.   I did update the app and am aware of all the issues with the latest app release. I am asking if anyone knows of a fix for this issue in case it’s not app update related.  Moderator edit: Combined posts

Hi, it seems to be impossible to listen to my sonos system after the upgrade. It either cannot find the components or  it cannot connect. I dropped it.  I now use native Spotify to play music. If it does not get fixed I’ll kick everything out and buy some better stuff

Tried everyting. Rebooted Roam. Rebooted router. Of my 10 Sonos unit this one Roam just won’t update… error 30! forever. And NO use of it now - NO connection. (Now is says error 1001… gosh)Now what? (Also - hate the new app: my 50k plus tracks on my NAS are not accesable anymore - I am appauled - even Sonos fan boys are … silent). Shame on you, Sonos.

I have been using the era 300 since January. Once have I had to reset it since it wouldn’t work.  But the other they it stopped showing up and now it is registered in my app. When I try to register it, it just say that it didn’t work and I should try again later. I have again tried to reset it but still says the same.  This is my diagnostics number: *************Moderator edit: Diagnostic number recorded and removed.

Just ready to factory settings and now after step by step set up my play 5 second gen does not show up in app 

Hi,When switching off an external audio device that is connected with the Line In (Sonos Five Gen2), the speaker responds with a pop noise which is not for the driver, I guess. Is there any way to avoid that except switching off the Sonos?Thanks and BR,SampleBricks

Hi ThereI just updates the Sonos App to 80.0.0.4. Also in the Background it seems that the Firmware of some of the products have been updated from: Vers. 16.1 78.1-51070 to 16.2 79.0-52294 except for the Sonos Connect that stayed at the former FW 16.1 78.1-51070.In return I am no longer able to stream from the connect to any of my speakers and I have several… Any suggestions what I can do to use my beloved Connect?

Hi there!help needed please. i have the arc/sub/suboowfer/ 2 era 100 and w sonos 5. I updated the app on May and everything worked fine until yesterday. i can play music on all of my setup.The issue is it’s just I can no longer group the sonos 5 with the rest of my arc (which is paired with the one and sub).  i tried to turn it off. Turn them all off. No luck.  anyone has an idea. thanks for the help.  Best,bruno

Sonos 5 not updating  

Have just set up our pair of Era 100 in stereo, absolutely love them, only issue is the mic. They are at other side of the lounge and giving voice commands while they are playing music involves SHOUTING commands. We had this issue with the previous pair of One and One SL and in the end we used an echo dot next to were we sit. We have a spare echo dot but for the life of me I can't remember how to set it up, any help or advice would be appreciated.

As the title says, ran an diagnostics report: **********one reason I thought of myself was a wrong time settling on the sonos but I couldn’t find a time setting anywhere  Moderator edit: recorded and removed diagnostic number (identifying information)

After a factory reset the play 1 Connects to wifi using the app, but than the app can not find the play1 in the wifi network. I than get a pop-up saying to unplug the play 1, plug back in and than the app should find it but nothing happens…

Please help me get the new app to connect to my existing system 

I am having trouble adding era 300 speakers to the system. I’ve reset them to factory settings a few times, but they appear as “Era 300 Not Registered” and “Fix it.” The Fix it tab doesn’t respond. When I try to “Add Speaker or Component” neither of the two speakers appear.

Trying to set up my Play:1 again. Signed into my account which has the Play:1 registered to it in the Sonos app. Can’t do anything now because the system owner has to sign in. I’ve used this speaker before but not in a few months. Sonos setup never goes smoothly. 

I’m having trouble registering my Era 100. I’ve had an existing account for years with multiple Sonos products, but have had issues registering the Era 100.  I’ve performed a factory reset each time after failing to register, only to be brought back to the same error message.  Any advice for potential registration?  

Hi, I have a Sonos Play:1, a Sonos One and a Sonos Move. I have them all set up and can play to each room however I'm unable to join them so that the music plays throughout the house. Whenever I try any combination of them I can the following error: Unable to connect. Try again later  Any ideas?