Skip to main content
Steve Turner
Steve Turner
Producer I
May 21, 2024
Answered

Play:1 added, but "Not registered" - fails to link to my Sonos account

I know this has been asked before but the solution is not working!

My partner keeps on unplugging a Play:1 speaker used as a surround speaker. Eventually it got so out of date I ended up factory resetting it. That was my mistake. After play:1 updated, when I tried to add it back into the system I got the response “Play:1 Not registered"

I repeatedly tried to register it, responded to the tones but got no further. I reset it again, connected via Ethernet but still ended up  “Play:1 Not registered"

Tried calling UK help but got message “wait time 180 minutes”, tried live chat but no one available.

What else can I do?

sonos app version S2 80.00.02

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Steve Turner
Steve TurnerAnswer
Producer I
May 21, 2024

Resolved! Issue was in the iPhone app. After posting this, the  app was updated 1 hour ago. Installed the new app and play:1 could be added

Steveee
View in thread

1 reply

Steve Turner
Steve TurnerAuthorAnswer
Producer I
May 21, 2024

Resolved! Issue was in the iPhone app. After posting this, the  app was updated 1 hour ago. Installed the new app and play:1 could be added

Steveee
Terms & ConditionsAccessibility statement