Cracking noise from sonos five

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Is anyone having a cracking noise from sonos 5? It happens even when I am not playing music or watching TV.

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buzz

Grand Maestro

Is anything connected to Line-In?

P

Pathfinder24Author

Contributor I

Nothing is connected. It is plugged into the wall for power and it is hooked up to wifi. My system is over 2 years old and this just started happening a month or so ago.

buzz

Grand Maestro

We cannot rule out a hardware issue. Does the noise level track the Volume control? Does the noise stop after the music stops? As I recall the FIVE will shut down its amplifier two minutes after a track stops and playing.

P

Pathfinder24Author

Contributor I

The noise level does not track the volume control. It does it if the music is on or off.

buzz

Grand Maestro

Very likely this is a hardware issue. You’ll need to work with SONOS phone support. Submit a diagnostic before you start a music playing session (the unit has been silent for 10 minutes or more) and again while music is playing.

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