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Question

Cracking noise from sonos five

  • May 20, 2024
  • 5 replies
  • 510 views

Is anyone having a cracking noise from sonos 5?  It happens even when I am not playing music or watching TV.

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5 replies

buzz
  • May 20, 2024

Is anything connected to Line-In?


  • Author
  • Contributor I
  • May 20, 2024

Nothing is connected.  It is plugged into the wall for power and it is hooked up to wifi.  My system is over 2 years old and this just started happening a month or so ago.


buzz
  • May 20, 2024

We cannot rule out a hardware issue. Does the noise level track the Volume control? Does the noise stop after the music stops? As I recall the FIVE will shut down its amplifier two minutes after a track stops and  playing.


  • Author
  • Contributor I
  • May 20, 2024

The noise level does not track the volume control.  It does it if the music is on or off.  


buzz
  • May 20, 2024

Very likely this is a hardware issue. You’ll need to work with SONOS phone support. Submit a diagnostic before you start a music playing session (the unit has been silent for 10 minutes or more) and again while music is playing.