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Question

Two new Sonos Ones and one of them wont connect

  • May 21, 2024
  • 0 replies
  • 22 views

I have existing Sonos speakers in groups as well as single speakers all running fine with no drop out or any issue to speak of. 

I have two new Ones to add to the system. Tonight one of them connected fine, the other won't finish or finalize set up.

I have tried the app on three different devices, turned off my VPN on my phone, even tho I successfully installing the first speaker with that device. 

I have connedted the speaker via a working ethernet cable and have restarted wifi router, and devices.

I have manually added the Pin number from the base of the speaker when on occasion the audio passcode thing doesn't work.

I tried the support bot chat and it just closed on me. I have not (and dont really want to) reset the app or factory reset my entire system as the bot was telling me to try.

I have factory reset the speaker that wont install. 

So after all that, is there anything else someone could recommend? 

TIA 

Ryan

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