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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4476 Topics
toyboy
toyboyChromatic Producer II
posted in Speakers
AirPlay to Roam

My first messageMy second messageWhat am I missing other than it won’t play? 

9
Ken_Griffiths
1 year ago
D
DoBecContributor I
asked in Speakers
Era 100 Input Use when in Satellite Mode.

Hello everybody,i have a question regarding the new Era100 Input System.So far i‘m using the Ikea Symphonik Speakers as Satellite Speakers with my Arc. Works well for me.But, as my Play5 is in the kitchen, i was always searching for an easy way to connect my turntable in the living room. My question is: Can i connect my turntable to one Era 100, when they are used as satellite speakers with my Arc? Couldn‘t find that info in web.Thanks a lot.Have a great weekend.

1
E
1 year ago
T
TsiegwaldContributor I
posted in Speakers
How to use Sonos on a google Nest wifi?

Hello !I decided to improve the performance of my home wifi connection by using Google Nest Wifi.As a result, I no longer connect to the wifi of my internet provider's router, but to the wifi network of the Google nest box.Since I did this, the speed at home is much better, but I can't play music from the Sonos application.If I reconnect to my original wifi (my provider's box) and reset the Sonos conf, it works.If I reconnect to my Google wifi and I reset my Sonos system, it doesn't work anymore, on any Sonos service, I use Youtube Music, and it gives me an error 701.Do you know what I can do?I am using the default settings of Google Nest Wifi, I have not customized anything! 

7
Ken_Griffiths
1 year ago
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bobuboyContributor I
asked in Speakers
Audio delay / Sonos Five / Airplay movies from a Macbook

I have two Sonos Five speakers set up as my Living Room. When watching movies (set up: MacBook Air connected to my TV via a HDMI cable / output selected as ‘Living Room’), I experience a delay in the audio, the audio being behind the video. I have been told by Sonos that there is nothing I can do about this unless I buy a soundbar and stream the audio through that, using my Sonos Fives as surround sound, but I find it hard to believe that there is no work around here.Strangely, if I watch Youtube videos with the same set up described above, there is no delay. When using VLC or Quicktime however, there is. Does anyone have a hack that can be used here? 

1
Jamie A
1 year ago
A
ard-goma12Contributor I
asked in Speakers
How to change speaker from one room to another?

I just got my new Era 100 and wanted to add it to an existing room (Living Room). By mistake I added it to another room (Den) and now I cannot change it to Living Room. I am also not able to remove the speaker. Can you please guide me on how to change it to the correct room?

2
106rallye
1 year ago
K
KlikktigerContributor I
asked in Speakers
era300

I would be interested to know once you got era300 setup as surrounds, what does the music sound like when you set your system to “full” when on playback. Do you still spatial audio from Apple Music?

1
Corry P
1 year ago
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noizyboyAvid Contributor I
asked in Speakers
SUB Gen 1 compatibility with S1 App

I have recently purchased a used SUB Gen 1 to use with my existing Sonos system.  I am on the S1 controller because we have some early components that are only compatible with the S1 App.  When I try to add the SUB to the system the S1 app states it can't be added because it is only compatible with the S2 App.  I have tried a factory reset but this hasn’t solved the problem  Can anyone offer a solution?

1
N
1 year ago
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the_bart123Contributor II
asked in Speakers
Can I use Lan to audio jack adapter to avoid AirPay delay?

Can I use Lan to audio jack adapter to avoid AirPay delay on Sonos One Gen 2? Like this one https://www.amazon.co.uk/ZYElroy-Ethernet-Adapter-Control-Extension/dp/B08LGLJZCK

1
Belly M
1 year ago
T
the_bart123Contributor II
asked in Speakers
Will Sonos One Ethernet help with audio delay to my Mac Mini?

Hallo everyone.I’ve purchased Sonos One (gen 2) to be main speaker as I was using speaker in my Mac Mini M2 - so now sound sounds bit better.But now I have few problems with it.Audio delay on Mac Mini  - I know about 2 seconds AirPlay delay BUT will it work bit better on LAN cable? How to do this? Connect it to my router which was connected via WiFi and……. how to FORCE Sonos to use it not WiFi? I want to have WiFi disabled in iPhone - in Sonos and in Mac Mini as I do not use them. Sonos One goes on silent in Mac Mini M2 (latest macOS) after some time of silence and I have to change “Output” in macOS Settings (to TV and then back to Sonos) just to sound work again which DRIVES ME MAD - I hope this is not some kind of energy saving as this speaker does not have batteries to save them and it is hard wired. I unable to add Google Assistant - all I see is just Sonos Assistant. I have Google Assistant app installed on my iPhone and in this app I was able to see and add Sonos speaker - log in

9
T
1 year ago
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eatzayloveCollaborator I
asked in Speakers
Any way to use only up-firing speakers? (for calibration/testing/placement)

I would lovee to be able to test only the up firing atmos speakers on my arc and new era 300s, and even better toggle between each speaker to test alignment. I’m not aware of any way to do this, but curious if anybody might know? Or is this something sonos would need to develop for it to work?   Curious if I could somehow mix a track that would only play through the atmos oriented portion of the speakers, even if just like rain or test sounds.

9
Corry P
1 year ago
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Beast51Contributor I
asked in Speakers
era 300 connectivity

I am not able to connect my era 300 with my tv. I have a line in adapter from amazon i am using aux 3.5mm to connect it with era 300. I have harman kardon onyx studio 7 and jbl boombox 2 they are working good with my tv. Era 300 is compatible with dolby atmos and spatial audio. I thought i can use it as a home theatre. But i am not able to use it

2
Stanley_4
1 year ago
D
DavidHomerContributor I
asked in Speakers
Ding Dong

My Sonos One is sat there making a frigging annoying ding dong noise. I’ve taken a video but this support site won’t allow videos and you click the chat link on the support page and that doesn’t work either.Please help it was a present from my girlfriend and she’ll be upset when I put an axe through this thing.

3
Corry P
1 year ago
S
SkipperjonceContributor I
asked in Speakers
Era 300 into legacy system

Hi, I have a couple of Play 1 speakers and a Connect. The connect only works on the S1 version of the app so stuck with that for now. I'd like to add an Era300 to my setup but it says its not compatible with the S1 app. Am I screwed or is there a way to retain the connect, add the era and still get them playing together nicely? 

2
buzz
1 year ago
T
Taylor AndersonContributor II
asked in Speakers
Era 300s as stereo pair right and left tweeters not outputting siubd

So I have two era 300s and noticed that when I pair them each together as a stereo pair the right and left tweeters no longer emit much sound. Whereas when I play music with each separately, I could absolutely hear more sound coming from those tweeters. Do they get turned off after being joined as a stereo pair?  I’ve tried both Dolby Atmos music and stereo music via the Amazon music service in the Sonos app. The woofers and the front tweeter and the top tweeters all sound the same but the side tweeters sound relatively inactive…

1
buzz
1 year ago
E
emb170flyerContributor I
posted in Speakers
era 300

Sorry but the SONOS badge on the 300….cringe. Maybe if you could have the speaker vertical it would be ok. Seems this one the badge is disproportionate….guess I’m used to looking at my fives….whatya think? Meh, I will get over it. 

1
Ken_Griffiths
1 year ago
T
the_bart123Contributor II
asked in Speakers
No Google Assistant in Sonos app

Hallo everyone, After DEEP searching internet I did not find any usable information with same problem as mine. So I live in UK so Google Assistant is supported. I have Sonos One Gen 2. EVERYTHING updated to latest possible date. I’ve managed to add Sonos Speaker in Google Assistant app on iPhone - and I even been asked for Sonos login and password. Sadly Sonos Tutorial does not work or even is messed up and confusing. Sonos failed at first point 1. From the Settings tab, tap Services & Voice > Add a Service under Voice. Choose Google Assistant and tap Add to Sonos.-------→ there is no such an option there - “Add Service” is ONLY under Music & Content and there is no such a thing as Google Assistant there - just Music stations - just under “Voice assistant” there is “Add a Voice assistant” and I have just Sonos Assistant only there.

6
T
1 year ago
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Nico54Contributor I
asked in Speakers
Retirer enceinte play 5 gen 2

Je souhaite supprimer une enceinte play 5 gen2 de mon système sonos. Comment faire ? 

1
Airgetlam
1 year ago
M
Mart the FartAvid Contributor I
asked in Speakers
Sonos Era300 installation

Hi Folks, could someone kindly assist please? First and foremost I’m not a ‘guru’ with Sonos although I know my way reasonably around the appi have purchased a pair of Era300’s to replace my now aging pair of play 1s as rears. Regarding the swop over will there be a software upgrade on release date? What I really need please is a STEP BY STEP procedure and in LAYMANS TERMS how to remove the play 1s and add the Era300’s. What may seem second nature to yourselves may not appear that way to myself 😢 and I don’t want to screw it up. I am fully aware of what to do once they are installed 🙂Thank you very muchMartin  

11
Ken_Griffiths
1 year ago
R
RAlexContributor I
posted in Speakers
Play5(gen1) periodic cutout of left speaker in stereo mode for ~10 seconds

After experiencing this problem for months, I just switched from a Bridge to Boost device (w/ downgraded G1 software install with Sonos staff assistance). However, the cutout still occurred periodically, although a 3-16-23 Sonos diagnostic report showed no interference or other errors (1698750761). Based on other Community discussion, interference or slow wireless speeds would seem likely as a cause (also, perhaps consistent with this, the cutout seems to occur more frequently on Spotify premium and CD direct line than Pandora, which has significantly lower streaming quality).Summary of network settings: Sonos devices on Channel 11. Router setup is Verizon Gateway 3100 (set to Channel 6, 20Mhz; 300Mbps max service), with Boost wired connection via coax (MoCa), located on separate floor and same room as Play5 stereo pair. A second router, AX50 (Channel 1, 20Mhz), is located in a separate room and is devoted to wireless home smart devices. Evaluation w/ a network analyzer app confirms no

10
R
1 year ago
F
FredBinNCContributor I
asked in Speakers
Changed to Eero Mesh, need to need to integrate Sonos

I have an existing cable router/modem. When I added the Eero mesh to extend my wi-fi range I had to identify the Eero with a different name. My iphone now defaults to the Eero wifi, but Sonos only recognizes the old wi-fi, so I have to toggle between two wi-fis to activate my Connect units. Sonos chat and a Sonos tech guy gave me no solutions. The Connect units are wireless. Any ideas ?

5
106rallye
1 year ago
S
shainwaldContributor I
posted in Speakers
Workplace security work around

Hello,I recently bought 4 Sonos One SL speaker for our design studio.  Because of security reasons I wasn't aware of the speaker can't be correct to the company wifi.  Has anyone had the same problem or have a clever workaround to connect the speaker?

2
106rallye
1 year ago
C
CdoxContributor I
asked in Speakers
compatiblity

Does anyone know if the sonos OS S2 is compatible for surround sound with the new beam or ray or subwoofer?

4
106rallye
1 year ago
M
maniraptorContributor I
asked in Speakers
Can play5 second generation team with one SL?

Any advice would be much appreciated.

1
G
1 year ago
S
scottk89Contributor I
asked in Speakers
Speak Pair not Working in AirPlay

Recently my Sonos One Pair has stopped working when using Airplay. The speakers work fine when using the Sonos App. When I try to play music in Airplay I get about a second of music from both speakers and then the sound cuts out on both. On my phone the music shows that it is still playing. I separated the speaks and one of the speakers does not play on Airplay while the other does just fine. I have done a factory reset of both speakers and still have this issue when trying to use the pair. Diagnostics are 919649248

2
S
1 year ago
J
jonzy63Contributor I
posted in Speakers
Only white flashing on Play 5 (first gen)

I have a Play 5 (first gen) that is not being recognized in the app. I’ve power cycled the Play 5. No luck. I’ve power cycled my wi-fi router. No luck. I’ve connected it via ethernet cable, no luck. I cannot get it to respond in any way and all it does is flash white. I also made sure the updates were performed. Still, all I have is a Play 5 that does not get recognized in the app. Any suggestions?

3
Airgetlam
1 year ago
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