Speakers

I am trying to add a new Ray to my existing system, however, I keep getting a message stating I have to update the App. The App is the most up-to-date, and it just gives me the option to “Open”. Any ideas? 

I have two paired speakers in my living room and for some reason they’ve just stopped working

Why won't Sonos list my albums in Spotify? Just get a message "something went wrong". It will list my playlists and songs, however. I downloaded the latest app from playstore and restarted my phone.Anything else I should do?

Trying to connect second Sonos 1 speaker. Right out of box it says it requires update. Cannot get update so can’t connect speaker. Help. 

I have 4 speakers. Since last week I have been able to use just 2 of them as my device doesn't see the other two. I tried to  reset them, but without any success. Is it possible that the problem is my device?  I use the older type of iphone.

Since the update, I have no Grouping cards and the Play/Pause button does not work.  My speakers are from 2018.  I have to reset the app through My Preferences and Re-login.  I have 12 speakers and the app asks me if I want to join the network.  I select then it shows me each speaker as a separate System.  If I hit select, then it selects that speaker.  There is no Group card and the play selection at the bottom and Grouping allows me to select a Group Name but I can only select that one speaker even though I have 5 others that are in Living Room.  I have been all through the app and I can’t find where I am going wrong.  Has anyone else had this problem?

Playbar Sonos 1 is fine except it distorts and vibrates when the sound is high this never happened😅it's very annoying and I just tonight updated the bridge ,it has a slight improvement.still vibrating a sound that makes a music lover want to cry hopelessly,please help me ,guide me... please.

Bonjour,non seulement je n’ai rien demandé, mais depuis ces nouvelles versions UNE CATASTROPHE en terme de fonctionnement. Impossible de retrouver mes listes de qobuz, dysfonctionnement de l’application, obligé de fermer et de ré ouvrir pour supprimer des ouvertures de pages non désirée sur l’écran etc.. etcL’ancienne version était très bien et fonctionnait Le logiciel n’est pas à la hauteur de la qualité de son des enceintes player 5 Vous allez perdre vos clients et des futurs achats à cause de cette application «*****» et je suis poli. Moderator Edit - Translation by Google and Modified in accordance with the Community Code of Conduct:Good morning,not only did I not ask for anything, but since these new versions A CATASTROPHE in terms of operation. Unable to find my qobuz lists, application malfunction, forced to close and re-open to remove unwanted page openings on the screen etc. etc.The old version was very good and worked The software is not up to the sound quality of the player

I have an existing Sonos Ray sound bar.  Trying to hook up on a different net work.Have hard re-set, re-booted, hard wired, and wifi the speak numerous times.  Down loaded the app over 2 dozen times and the app continually gets hung up on Software update.  It states to go to Sonos.com to complete set up.  Followed instructions to go to settings then to “Manage”. But there is no area, tab, link etc to manage the system.Has anyone run into this problem

I have two play ones a play 3 and a boost. after wifi was down for a day they all disappeared off the app. I cannot get them to work again except i have got one play 1 back on the app after reset. The one i have connected disappears and reappears at random. when i click on it it shows no network , so i cant see how its working. Nothing else seems to work.

Is anyone having a cracking noise from sonos 5?  It happens even when I am not playing music or watching TV.

I have 3 Sonos One, 1 Sonos Aura 300 and 1 Port.Last week, all were visible on my iPhone App (iOS 17.5) and Network and were usable. Now 2 of the One’s are visible and work and the Aura too. The other devices are now longer visible as part of my system. They have not been disconnected by me.Tried reconnecting them. My phone finds them, tries to connects, which it says it has, but the connecting to WIFI part fails, although router and WIFI code haven’t changed.What is going on? WIFI is WPA2 and broadcasting both 2,4 and 5 GHZ. All other 60+ devices I have are connected to WIFI with no issues.

How can Sonos play 1 suddenly not compatible with Sonos 1 app?I used these 1’s on the original app for ages and also used them on the Sonos 2 app, but when I wanted to set up my old connect amp I had to use Sonos 1 app and could not add my 1’s !!!

Hi, does anyone know the value of this capacitor?C27857 Thanks 👍

I just got an email.This must be the restoration of S2 16.1.Due 21st May 2024.https://www.sonos.com/en-us/product-releases

I can’t connect to my WiFi system. It says no Sonos are on it. I rebooted both WIFI and my two Sonos speakers.

Imagine the job of Moderator at Sonos.  Give them a break.  Having to wade through the 1000s of messages, I think we can assume that they know: The new app is rubbishUsers want a rollbackYou are junking your devicesYou are selling your devicesYou have spent 1000s You are angry, enraged, livid, disgusted, etc.Numerous features do not work They have got the message ad nauseam. 

Response sounds smiley curve more bass and treble, less mids.

Hi, We have a recurring problem with our Sonos Beam. It keeps (appx once every couple of days) playing random tracks at full volume via our Sonos beam. Invariably the television is switched on and the beam is acting as a soundbar. These tracks are tracks we would never choose and aren't part of any playlist we have.I contacted Sonos a couple of months ago and they thought it might be sourced from Spotify (free version). We've deleted Spotify from our devices and now the tracks are coming from Amazon music (free version). This is driving us potty. We have a Sonos 1 in the kitchen and it never plays from that, always the beam. Today's diagnostic report #************ Many thanks Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.

I have four Play:3 speakers and a Boost that have been working fine for years. Recently, I upgraded the app to the Sonos 2 version. Unfortunately, the new app does not see any of my speakers nor does it see the Boost. I have tried executing a factory reset, as recommended on a number of sites, on both the speakers and the Boost. In each case, the S2 app reports that the item has been successfully set up, only to have it lost as soon as go back to the main screen. It remains lost when I restart the app and when I restart the speaker. I have gone through the setup multiple times, trying to set up everything when they are near my wireless route, with no luck. When I plugged a speaker into the network via an Ethernet cable I was able to retain the settings, but as soon as it was unplugged they were lost again.My network uses a password to connect. Could it be that the S2 app needs that password even though it is on my phone, which is on my network? I can’t even go back to the S1 app as it

Maybe this almighty clusterfgyk is the result of a secret hack which Corporate Command are been forced to cover up with a fabricated cover story of a miraculous update?  Or, the Aliens have landed in Sonos Towers & are attempting to communicate with humankind via Sonos speakers.  The answer is Out There. 🔊🔊🔊

There is an ant colony living inside our Sonos One. Hundreds of them, eggs, etc. Has anyone had this happen before? It must have been shipped like that.

Hello all, From what I’ve been reading around is that Sonos will be listing which speakers are not compatible with Apple Music lossless but until then has anyone else had problems with a pair of fives and a second gen sub not getting lossless?I have a home theatre setup with the arc, 300’s, and two subs, one gen 2 and the other gen 3 and don’t have a problem with that yet.gonna try unplugging the fives and sub and maybe I’ll luck out. thanks, Gary Edit to my post:checking up on the subs for my theater and noticed that they are both gen3 and the only gen2 sub I have is with my fives. also received confirmation that the gen2 subs are not compatible with Apple Lossless… so upgrade discount on the gen 2 subs please lolModerator edit: Combined posts

I have 3x era 300s and 1x sub gen 3 in large entertainment room for music listening only. 2x Eras were connected in stereo on one end of the room and 1x era 300 is paired with the sub gen 3. the room dimensions = 5 meters x 8.5 meters x 2.5 meters (height). My issue is to do with bass since most of the bass is on the obvious half of the room.Do I need another sub or should I run each era 300 as stand alone speakers (update: I unpaired the stereo set, but now the volume seems subdued at a higher level and the era 300 bass is not great) is it a placement matter?Please help

Hello  I want to connect a vinyl turntable to my sonos system. My sound system is made up of an ARC sound system, a SUB and two ERA 100 sound speakers which are in stereo.How can I connect a vinyl turntable to my SONOS system?Will the sound be well distributed across my entire SONOS system? Thank you