Spaces & Setups

See this request goes back at least 6 years and as a recent move to the Sonos Ecosystem I am seeing two issues I wish could be addressed.  1) Default Volume when going from pause to play after 30 minutes or some other time for a device.  My Bathroom One in particular as the volume for that one is all over the place depending on the event and time.  2) Ungrouping devices when all are turned off so that the default later when turned on is ungrouped. All of these issues are about not having someone get caught off guard when you hit play on a device at a later time.  Like when I turned on my bathroom One and turned on the Amp in the Living Room unexpectedly.  Or when it was 5 am and I was trying not to wake my wife when I was in the shower only to wake the dogs and my wife when I turned on the Sonos.  BTW: These features are standard on most AV Receivers.

Hi, Anyone else wishing for a self powered in ceiling / in wall speaker without the need for a separate amplifier? Wouldn’t it be nice to just connect a power cord hidden in the ceiling and be done with the install and not have to run speaker cables across the entire house to where an amplifier can be placed?/ Martin

I’m doing the music for my next high school reunion and need some feedback on whether or not I can use Sonos equipment. Wifi and internet at the reunion venue won’t be accessible. I’m thinking of using 3 Play 5’s with my own router and create a wifi network in the ballroom. The music source will be on an IOS device via Airplay. The question is will this work without internet?

I've been having this issue With my setup I have the Sonos beam  the two speakers for surround sound and the sub gen 3. every time when I watch the Venom movie both of them  it likes to pop  the first Venom movie when Venom is introduced and he gets up and fixes Eddie's body and he says  eyes lungs and pancreas I think that's what he says when he says eyes  at pops. and I've tried everything and a lot of people are having this issue but nobody can figure it out as far as I can tell then I realized I only had the Sonos beam and it doesn't support Dolby Atmos so I'm like okay I wanted to upgrade my system so I bought the Sonos Arc and it's a hell of a lot different that's for sure but it still Pops at the exact same time now  it doesn't happened with all my other movies is like once in a while it does it but that's all so if anybody can help me out that would be great. I did submit a Diagnostics the number is 50441408 . So I don't know if it's just the heavy bass or what

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled. Is there anything else that can be done to correct this issue? Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third

Hello,I believe it makes a lot of sense to enable the SONOS Roam to work as a surround speaker.My suggestion, is that when the speaker(s) is on the dock, it will be set as a surround speaker, and when you remove it from the dock it will become an independent speaker. Personally, I would buy another speaker if this worked.Thanks!

Hi, I have just been speaking to someone about setting Sonos up on my tv, the lady said she recommends that I buy a Beam and I asked her what generation, she said they only do a generation 2 but I have just seen a few generation 1s for sale around my area, can someone help me out on this please? Thankyou

Hello all, So I’m looking into installing a sound system in some areas of my house, and I was looking into SONOS because I was told they’re simple to install, and they all connect to each other. So my question is, what would I need to install the following in my house and get it all working together: Living Room = 4 Ceiling speakers.Kitchen = 2 Ceiling Speakers.Outside area = 2 Speakers. That’s it, and I’m guessing a Sub for the Living Room area? Could anyone help me on what I would need apart from the speakers and the sub? How many Amps and anything else to connect them all together or individual zones? Thank you.

I have recently switched to Amazon Unlimited Family plan. When I play Ultra HD music through Five speaker, the Sonos app shows HD symbol only. Is Ultra HD available with this set up? Thanks!!

It will be great to have two sub settings for the Sonos Amp one for music and one for TV/movies.Thoughts?

Hello,This is my first post on this forum. I’m probably not the first to suggest this, but why doesn’t Sonos allow us to use their ceiling speakers as satellite speakers (not rear speakers) in a Dolby Atmos setup? I own the arc, and no matter what I try, I can’t hear any sounds from above me. I’ve tried turning up the upward firing speakers in the app, but all it does it make it louder. I can still easily tell that the sound is coming from right in front of me instead of above me. My ideal setup is to be able to use 4 ceiling speakers in total: two in the front and two in the back for complete immersion. I hope Sonos is listening and adds this functionality asap! thanks for reading and feel free to provide perspective!

Hi, I currently have play1 s set up as L / R plus sub. Really like this setup.  We are redoing our living room and the new design is forcing me to consider in ceiling solution. I am planning on going with sonos in ceiling speakers with existing sub and amp. We already have the wiring ( previously installed ).  This will be purely for 2 channel music.  Does any one have this set up ? How is the quality of sound compared with two play ones + sub. 

Hi,My sonos play5 was working well, suddenly it stopped nd smells like burn something. i think my sonos motherboard has been damaged and warranty had been used already. now i want to buy compatible motherboard for my sonos play5. From where i can get the original one?thanks.

I have a customer who wants to install a stereo pair of speakers using his Onkyo receiver as a source. I can wire one speaker directly to the receiver. However there is a fireplace between the receiver and the left speaker. There is no rug, There is no basement, there is no attic.Is there a Sonos wireless solution to this problem, Additionally, this is a “Budget” installation.If not a Sonos solution, does anyone know if there is such a thing a a set of bookshelf speakers that uses wireless technology to send a signal to to the “other” speaker     ie. that doesn’t require a wire between speakers?ThanksGene

1 lost customer. Sure there are others. I realize losing 1 person as a customer is no big deal. But I'm sure there are others. For the price - really should have most common streaming platforms. Billions of Android users. Lost opportunity. Anyways, just my 2 ¢ 

Sonos should allow if you have a home theater setup like Arc, I can separate the Sonos one speakers if I want to use them somewhere else for a while. without having to do trueplay again every time, if in the end I put them back in the same place. the same for the sonos sub.I want to make a stereo pair with the sonos one and the sub, but if I do it even if I put the speakers back in their place, I have to do trueplay again to be able to join them again with the sonos arc.let users be able to detach their speakers and use them in other places and trueplay those speaker combinations and keep them without having to trueplay every time.

trueplay does a great job adjusting the mid and high frequencies but not the same with the bass, which is diluted in the mix prioritizing the mids and highs. Although the improvement is slight because the speaker that incorporates the sonos roam is very small and does not have the help of a passive radiator to improve the bass which cannot compete with the same size speaker from the competition.In my opinion the configuration of the sonos roam should have been like that of the sonos play3 but more compact and with passive radiators since its sealed configuration does not give it the necessary water to generate better bass if we cannot see a soundlink mini with 2 small speakers generating better bass than roam.I will try a flip 6 to compare the bass to see how it goes.

This might interest Sonos support people. Sonos app, S2 started acting up in the past two months where it would suddenly close for no apparent reason. It would do it once a day. Then few times a day and finally, 5 seconds after opening it. It was unusable. I checked the event logs and found these message ‘Faulting module name: KERNELBASE.dll’ pointing to Sonos as the originator. I contacted Sonos and strangely, they were not very interested in it but instead asked me to contact Microsoft. We all know how it would end. Microsoft would ask to contact whoever wrote S2 app and put some garbage in it. It’s normal. I would do the same.So, I ended up reinstalling the entire Windows 10. I wanted to start from clean. It worked fine the first day. Then, it started again. Maybe every hour. I checked this forum and found one post mentioning how to make sure that Sonos works smooth (it’s not that it helped my problem but pointed me in a right direction). I didn’t find anything wrong with my setup b

If Sonos support ever looks at this - have your CEO Patrick Spence check into my Support Confirmation Number 390788938.Even your support page that says to “click here” to email our CEO directly does NOT work.I would love to have the CEO in my house tonight contacting his support staff - this whole thing is a horrible, frustrating nightmare and a $2,000 mistake.  NEVER buy or even think about Sonos ARC.It just doesn’t stay connected and the Sonos app must have been written by high school students. 

I want to listen my cd and LP with sonos system what kind of stero I have to buy? I don't want to use cable but connect the steeo with Sonos in WI-FI way

I want to have a speaker in my bedroom, living room and pool and all work together wirelessly. What do I need?

When will bbc sounds application be available in Sonos outside of the UK? The app is available worldwide for download so it should not be geo restricted. I know it’s available for UK users why can’t it be made available in North America? Is this something that is being looked into? 

If i tourn off the microphone and Put the volumen at 50% , I can reach 10 hours of battery life.My question because this happens, maybe there is some excessive use of processing that drains the battery when the microphones are turned on.  or is trueplay the cause or some bug in the software?n the manual it does not say anything about the energy consumption if I put a voice assistant or if I use trueplay.  they only say that it lasts 10 hours with the volume at 50%Another thing, if it were that trueplay spends so much energy, they should put the option to do it once when the user decides it and not that it is on constantly.  nobody is going to be moving a horn so many places.  The battery usage of these active functions may not be correctly calculated.*my advice to sonos roam users, turn off the mic if you want longer battery life.*The new Sonos Roam SL confirms my theory.  The same speaker with the same 17wh battery but without the microphone, equals longer battery life.    

Team, I have had the suite of Sonos products for coming on 6 years now and I’ve always had automatic system updates switched off so that when an update does come out, I can see what is being updated and choose when to update it.Your support page says that we have the option to switch off automatic updates, so please when I then get system update messages in the app, stop giving me a dialogue box to enable automatic updates. I should be able to hit the message at the top telling me an update is available and have the option to update straight away from there.   

Bonjour,Concernant le contrôle du son/volume. J'aurais vraiment apprécié une manette et non d'avoir à utiliser mon téléphone. Tout la journée, je suis sur un écran pour la travail, puis on ajoute le cellulaire (un autre écran), le Gps (écran), etc. En écoutant la musique ou un film, je vais souvent changer le volume. Et de devoir encore regarder un écran pour changer le volume, cela ne me convient pas. Je sais que nous sommes à l'aire des technologies, mais une manette, c'est de base il me semble.  J'aurais souhaiter au moins que les anciennes manettes fonctionnent sur la nouvelle génération de sonos. Merci Elaine