Skip to main content
therealmatts
Contributor I
November 9, 2021

iPhone lock screen not showing up

  • November 9, 2021
  • 14 replies
  • 12209 views

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled.

 

Is there anything else that can be done to correct this issue?

 

Moderator note: We updated this article in October 2023 with new information below.

We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

 

The alternatives to controlling volume, mute, tracks that I’m aware of are:

  • Voice control (acknowledging OP rejects this option)
  • Opening up app on phone (again, acknowledging rejection)
  • ‘hard buttons’ on the speakers themselves.
  • For home theatre room, TV remote controls will control volume and mute
  • Various third party smart home remotes
  • Using a different device (tablet, iPad, Mac, PC) that does not lock to control Sonos.

Here’s the release notes about the change.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

14 replies

GuitarSuperstar
Lead Maestro
November 9, 2021

Be sure to read through these limitations:

Lock screen controls will not appear in the following scenarios:

  • A non-Sonos AirPlay capable device is present.
    • To allow lock screen controls to appear when using Sonos, disable the AirPlay feature on all non-Sonos AirPlay endpoints such as Apple TVs or Apple AirPort base stations.
  • Another app on the iOS device is playing music or video.
  • While the iOS device is connected to a non-Sonos Bluetooth audio device.
  • VoiceOver is enabled.
  • Headphones are connected to the iOS device.

The limitations above do not apply when playing audio to Sonos using an app that supports Sonos direct control or when playing AirPlay audio directly to Sonos. We recommend using either of these options if the above limitations are preventing lock screen controls from appearing on your iOS device.

https://support.sonos.com/s/article/3381?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
therealmattsAuthor
Contributor I
November 10, 2021

Unfortunately none of these things are the case. Is there a different kind of hard reset that I can do?

GuitarSuperstar
Lead Maestro
November 10, 2021

Are you sure you don’t have any other AirPlay compatible devices like an Apple TV, Roku, or AirPlay-enabled TV?

"Receive with simplicity everything that happens to you." - Rashi
therealmattsAuthor
Contributor I
November 10, 2021

I don’t have any airplay devices connected, and I turned off Automatically airplay to TVs.

I do have airpods, but those are bluetooth not airplay, and obviously i’m not trying to play music on both of those at the same time.

Is there anything else I should check on @GuitarSuperstar 

GuitarSuperstar
Lead Maestro
November 10, 2021

An AirPlay device doesn’t have to be connected for it to affect Lock Screen controls.

What model TV do you have? What external media devices do you use?

"Receive with simplicity everything that happens to you." - Rashi
therealmattsAuthor
Contributor I
November 10, 2021

I use a samsung TV, but it has never been connected to my phone. I have an appleTV, but have never used airplay from my phone with it. Is there a way to block the appleTV from connecting entirely to fix the issue? @GuitarSuperstar 

GuitarSuperstar
Lead Maestro
November 10, 2021

In the Apple TV settings, go to “AirPlay and HomeKit” and turn AirPlay off.

If the Samsung TV is AirPlay-enabled, disable the AirPlay setting in the TV settings.

Reboot the Sonos app after changing these settings.

"Receive with simplicity everything that happens to you." - Rashi
    therealmattsAuthor
    Contributor I
    November 10, 2021

    Thanks so much @GuitarSuperstar – that worked. Appreciate the clarification on the devices not needing to be connected to interfere.

      User366272
      Avid Contributor I
      November 22, 2021

      Google has lead me here for help with the same issue.

       

      So I have an Apple TV which sometimes I want to use AirPlay on, does this mean there’s no way to get my Sonos Lock Screen controls working and still have AirPlay available on the TV??

       

      I assume this is an Apple issue and nothing Sonos can do about it? 🙁

      GuitarSuperstar
      Lead Maestro
      November 23, 2021

      Google has lead me here for help with the same issue.

       

      So I have an Apple TV which sometimes I want to use AirPlay on, does this mean there’s no way to get my Sonos Lock Screen controls working and still have AirPlay available on the TV??

       

      I assume this is an Apple issue and nothing Sonos can do about it? 🙁

      If you have AirPlay enabled on any non-Sonos AirPlay capable device, then Sonos Lock Screen controls will not work.

      "Receive with simplicity everything that happens to you." - Rashi
        Show more replies
        Terms & ConditionsAccessibility statement