Contributor I

iPhone lock screen not showing up

Forum|Forum|4 years ago
November 9, 2021
14 replies
12209 views

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled.

Is there anything else that can be done to correct this issue?

Moderator note: We updated this article in October 2023 with new information below.

We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

The alternatives to controlling volume, mute, tracks that I’m aware of are:

Voice control (acknowledging OP rejects this option)
Opening up app on phone (again, acknowledging rejection)
‘hard buttons’ on the speakers themselves.
For home theatre room, TV remote controls will control volume and mute
Various third party smart home remotes
Using a different device (tablet, iPad, Mac, PC) that does not lock to control Sonos.

Here’s the release notes about the change.

https://support.sonos.com/en-us/article/release-notes-for-sonos-s2

Sonos Five

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U

User366272

Avid Contributor I

Thanks @GuitarSuperstar

That’s rubbish though.

S

sonos_remerson

Trending Lyricist I

You have my sympathy.

I have the same problem too. Lockscreen controls on my iPhone 13 Pro sometimes work, sometimes don’t. I don’t have any Airplay devices (only Airpods Pro). TV has a Chromecast. That’s it.

But the icing on the cake: huge battery drain from Sonos. I switched this feature off because it causes Sonos S1 to have huge battery drain even when not in use (so long as it is connected to the wifi network that the Sonos system is on).

I gave up. Too much hoop jumping. The people who build these things never use them.

So my conclusion is the iOS Sonos app/support is waayyyy badly broken. It just about works even open interacting with it (still doesn’t load my recently played randomly 1 time of out 10). It’s funny because of the old “Apple just works” mantra. Oh well. But iOS is riddled with dozens of tiny usability nuisances. So this is just one more to suck up.

Android works flawlessly.

H

HudsonValleySonos

Contributor I

How about adding a “Prevent Sceen Lock” option to the app?!

That way you could just leave the Sonos app open and available at all times.

If you’re like me, you like manually and frequently changing songs. Adding this option (as seen on many other apps) prevents the screen from locking, enabling me to use it frequently without having to unlock my phone.

H

hyssop

Lyricist I

Adding that I had AirPlay Receiver turned on for my MacBook (System Preferences - Sharing - AirPlay Receiver checkbox). Once I turned that off and rebooted the Sonos app the iPhone Lock Screen controls started appearing.

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