Spaces & Setups

Sonos Port and Pioneer LX904Set up the Port on the Pioneer, when i start playing on the music on the Port zones 2 and 3 turn on and play music.  problem is the zones do not turn off, so the amp stays on.  I have the auto power off enabled on the pioneer.  seems like the port doesn’t tell the receiver to shut down the zones that where turned on.  thoughts?edit: i feel that the port should have been designed with hdmi port, which has native power management…  would be nice to have video as well.

We are installing a Murphy bed in our house. Because of the lack of wall space I want to attach the HDTV to the Murphy bed and ideally I would like to have the Sonos Beam attached to the HDTV mount so that it is below the HDTV and would be secure when the Murphy bed is in use. In other words the bracket would be have to be able to hold the Sonos beam even when the bed is open. Any ideas? I also need some suggestions for an appropriate HDTV mount for the Murphy Bed. 

Recently remodeled my living room and my TV is now mounted above my fireplace. I currently have the playbar but want to upgrade to the Arc. i am concerned that if i mount the Arc below the TV and above the mantle that it would be too high and i will lose some of its benefits. If i mount where i want to, it will be approx 5 feet above from the floor. At this height, will I lose some of the quality from the Arc?Also, the couch will be about 13 feet from the Arc. is that too far as well?Thanks!PS - i have already tested the fireplace and there are no concerns for too much heat above the mantle...so not concerned about Arc “cooking”.

I recently upgraded to a Sonos Beam and surround speakers. I have a problem when watching tv I have the volume on 45-48. When I’m steaming Prime or Netflix I’m down to about 27. Is there any way to even out the volume between tv and streaming?  Any help?

Hi, I need help to set up the Sonos speakers in my coffee shop. It looks like box, 560 sq, but 24ft high. What do you recommend I was thinking maybe 4 ONE and one woofer ?

I know I should probably direct this question elsewhere, but thought I stood a better chance of getting a sensible response from this support community.I have a 38Gb approx Sonos Music Library that comprises a mix of .wma and .m4a files.  Occasionally I would like to play this same music on my Sonos Move (and maybe AirPods, too) via the iPhone/AirPlay in the garden where i have no wifi signal.  The problem is this requires loading the music into Apple Music, which I am happy to do, since there is plenty of spare memory on the iPhone.  Unfortunately, all of the .m4a files import into Music with no problem as you’d expect, but not the .wma files (thanks a bunch Apple!).I have looked at various file converters to convert the .wma files to .m4a, but they are quite laborious and then do not do a good job of converting the Track and Album art.Any ideas as to the easiest way to sync the 2 libraries to ensure all album info exists in both places? 

Why can’t I control my sonos fully though the google home ?or just cast the audio on sonos speakers ? Airplay but no googleCast ?or group my Nest Hub with my sonos speakers ?And let’s not speak about the disappeared volume volume control on pixel devices. As someone owing nest hub and sonos devices, that situation is frustrating. Things could be so much better if you worked together on providing features to your users, rather than screwing them because you can’t get your act together. 

Good morning everyone. I have a set of two Play 5s that I use to listen to music. Now I would like to improve the TV audio a lot (especially the speech), do you think I improve a lot by purchasing and connecting a Beam soundbar? Or do I just connect the two Play 5s to the TV? Thank you

The android S2 app, fails to “find system” from the launch screen where you click “find system” the same algorithm is used for both “lets fix it” or “update network” Neither one produces a result but defaults back to the launch screen. “make sure all your products are powered on. This could take 1-2 minutes.”  Once selected it displays “searching for your system” for approximately 3 seconds it reverts back to “make sure all your products are powered on. This could take 1-2 minutes.”   And I shouldn’t have have a play 1 plugged into Ethernet make use of my system or update the wireless networks.

Hello!  I still use the Sonos controller cr200 with my S1 system.  I recently added the BBC Sounds app (using the S1 app) and that doesn't seem to work on the controller.  Neither does Sonos Radio.   They both work with the S1 app on my iPhone.  However, the Spotify app and 80s 80s Radio app does work on the controller.  Is the reason the BBC Sounds and Sonos Radio apps not working on the Controller due to the type/content of the apps?Thanks. 

Hi! :) I will get married soon and need to take care of the audio in the dinner room.At home I have1 playbase2 sonos one1 sonos:1 1 sonos move.In total they should be more than sufficient to create a nice sound atmosphere. Now I wonder how I can realise that. Is it the only way to give each of them an own room and combine the rooms or is there a smarter way to realise that? What are your thoughts and ideas?

Hello. I’m a longtime Sonos customer at home, and I’m now building a small cabin that I want to prepare for a good Sonos setup. It would be on the first floor, which is essentially one (not huge) great room as shown in the attached drawing. It will be music only (no TV), and the goal is somewhat more than “background music” but somewhat less than “critical listening.” Most of the listening will probably happen in the kitchen area while cooking, but I’ll want sound throughout. Would the best bet be Sonos Ones mounted high in the corners of the front and the back of the house? Or something else? And when you’ve got, say, four or six speakers in a “great room” setup like this, is it better to do two stereo pairs or just group them? Thanks very much for any insights you can offer!    

I have a Grundig VLX 707 tv which has a HDMI-ARC port.I had everything setup and working but after a power outage my sonos amp cant connect to my TV.CEC is enabeled on my TV but it keeps on saying CEC not connected.I factory resetted my TV but the problem is stil there,I changed HDMI cabels, with nothing connected it says ARC nog connected.But the next step keeps on saying CEC not connected

Hi,Does any know of an affordable way to connect my record player to my sonos One speakers? I don’t have a pre-amp, I’m looking for products. Thank you!

Hi there, I just bought an Arc for my tv room and have a very basic doubt. One of the side walls of the room has a large wide glass door. It goes from floor to ceiling and covers most of the wall, except for the front corner right at the side of the Arc, where there's a wooden door, and the rear corner where there's another wooden door. So what would be better, in terms of Arc’s virtual surround: closing the drapes (black-out plastic layer outwards, thin blue-jean layer fabric inwards), or just leave the bare glass? I obviously lean towards the first option to avoid glare, but I wonder what would be better for audio accuracy’s sake.Thanks in advance for any input!

I have a Sonos five. Somebody spilled some alcohol on the speaker. The alcohol has come down in the speaker grill and it looks really bad. The sound quality hasn’t taken any damage thankfully. Is there any way to remove and clean the speaker grill or get it replaced?  

I have a new gen 2 beam and cannot discern any difference when the speech enhancement is on or off.

Hay sonos thank you for the update for me arc sounds much better now the sound is fuller and even more spacious.  It's a bit quieter, I don't see a problem - if someone listened to 100%, they would not appreciate the clear and detailed sound anyway

Hello Community, I need help! I currently have a Sonos playbase which we absolutely love. Our house has 2 X YAMAHA 6" IN-CEILING SPEAKERS PAIR - NS-IC600 in the living room and outdoor alfresco.  I want to buy an amp to start using the speakers but have no idea where to start. Do I need to buy a Sonos amp to connect the playbase and will the Yamaha speakers be compatible with it. I'm also not sure how I split the audio between the areas... Would you need a seperate amp for each space is there some form of splitter? Any help would be much appreciated! 

Hi all new to the forum, but far from new to Sonos.Fantastic products that are bloody addictive  I've been speaking to Sonos direct about this was advised to come here and hopefully some of there engineers and software developers are lurking around here.  My question is who here would love to see Sonos add a feature in the app for individual sub gain/volume and sub frequency. For those that have 2 subs in there HT setup this proposal to Sonos will allow the users more fine tuning setup, in return suiting different rooms and distances etc etc and also if this is possible have a sub frequency option so we can adjust the frequency to our taste and liking and setups 30/40hz and up they sound like there preset @ 80hz minI feel very strongly about both of these should be in the app so the user has full control. It's not the case of one size fits all, I believe this would be welcomed worldwide from a Very large volume of usersa simple yes or no reply would work great.I'd like to get and gain

I have 2 sanos fives and want them to work with my tv wirelessly. If i buy the arc and connect to tv, will the fives communicate wireless with ARC and work as surround? Also, what effect would that have if I just wanted to listen to music? Thanks! 

I have Samsung smart TV and Sonos Playbar. Never could get Samsung remote to control volume on Playbar, just used Directv remote.  We recently “cut the cord” and are just streaming now.  We finally figured out Samsung remote to control volume, or so we thought. Turns out it controls volume when watching live TV through antenna, but it will not adjust volume for any streaming service (Netflix, Prime, YouTube, Roku).  I can still adjust volume through the app on my phone, but there are other people in the house who want to watch TV when I’m not home.  How do I get the remote to consistently control volume for all apps? 

Ok im coming here for help. The volume level of our system is drastically less than what it used to be.  System we have is arc, sub, two ones, and move.  We have had sonos for 2+ years but over the last couple weeks noticed the levels were off we started adjusting  fyi  bass used to be -1 to +1 on our sub.  now we have to put it at +10 for the same amount.  I have had two support experiences that did not solve anything other than putting the eq of bass on our arc up to +10 and sub level +15   where this would before had me evicted from the complex next door.  I also just realized i can take the level of our system all the way to 100+ when before maybe 60 was all we could handle.  I did a google search today after weeks of frustration and I see its now saying an update has many users upset and sonos knows there is a problem with a recent update.   I have had 2 support issues for volume levels and they have no solution but a search shows there may be an issue with an update.  This brings

Ok so moved to the Roam after having UE booms for years. They have a dedicated app that can be used to alter config, see battery levels, change equaliser settings and lots more.I understand that the Roam fits in with Home network and all those things are available via Sonos app when at Home.But once you leave the Home Network and Roam you can't do anything. That's insane. Yes it connects seamlessly and does its main job which is play music etc. But to not have the ability to access the settings is ridiculous. Is there any way you can do it? Even with a 3rd Party App?Thanks

Hi everyone, I have had my Sonos ARC for a while now and just got a pair of One SLs, and I am trying to figure out how to reliably get surround sound with the following setup: - Older Sony Bravia TV (KDL-46EX721) that has no internal apps for Netflix or other streaming services- Regular Chromecast (non-ultra) connected to HDMI input on Bravia TV- Sonos ARC connected to Bravia TV via HDMI ARC I have tried several apps and hard reset all devices at least once, with the following result:- I am getting Dolby Digital 5.1 sound via Chromecast on HBO Max- Netflix, Amazon Prime and YouTube only play Stereo PCM Is this normal? Is there anything I can do to get 5.1 from Amazon Prime and Netflix? Would it help to use a Firestick or a Chromecast Ultra instead of my regular Chromecast? Thanks in Advance!