Spaces & Setups

Hi Looking to upgrade my TV and also my Sonos Arc to Ultra version, have the issues been ironed out with firmware updates to the TV and Arc Ultra Apreciate your replies 

March ‘26 still no further. Wow!Still can’t get rid of the ‘red stripe’ device offline. Some settings may not be available.. Been ages now. Appalling! Didn’t really need to buy Alexa compatible speakers. Sonos, Alexa owes you a few...!If anybody has any fixes that aren't online, let me know.Jay Bullrich

Bonjour,Je possède 2 Era 100. J’ai voulu utiliser voice control pour enclencher une radio locale suisse via sonos radio. Elle existe puisque je peux l’utiliser via l’application sonos. Elle est en plus dans mes favoris…Avec voice control et en utilisant “Hey Sonos, joue RTN des favoris ou joue RTN ou joue depuis les favorsis RTN “ rien ne s’enclenche.Que dois je faire ?Merci pour votre retour

I have two level house. Downstairs are two groups of wall speakers linked to Wiin Amps that I control via Google home group them in this. I am now looking to install Sonos wall speakers upstairs link to the Sonos Amp and Sonos Arc for the TV areas (plus subwoofer in time). Do you know if I will be able to group them all (upstairs and downstairs) via google home system so music plays and can be controlled simultaneously?Thanks 

 Will it have Alexa + Sonos integration?

When I first set up my Sonos era 100s last year they were fine with Alexa. Earlier this year they started getting worse and worse with Alexa.What happens is i say"Alexa, play radio 4"The speaker says, "playing BBC radio 4"Then nothing happens. OrI connect to radio 4 via the Sonos appThen I say, "Alexa off"The volume goes down, but then comes back. It never switches off.I have tried everything - disconnecting and and reconnecting the Alexa skill, powering off and on, factory resets and complete setting up of the speakers again, forcing them onto 2.4ghz by switching off the 5ghz router channel at set up... I'm at my wits end. But basically I think that you pay a lot for Sonos and this situation is absolute rubbish. It would be ok if Sonos voice control worked with BBC, but it doesn't.

Good morning,I would like to create a stereo pair for the TV at home.I like the Sonos Era, but I would also like the Alexa voice assistant.Can I buy a Sonos Era 100 and a Sonos Era 100SL? Or should I get two SONOS Era 100?Thank you.

I have just purchased Panasonic DP-UB9000 Region Free Blu-ray Player . When I try to play a 4k movie I get zero sound. The streaming apps all have sound. DVDs also have sound. 4ks zip.

We have an existing Arc which shows up in the voice assistant for Alexa. I’ve set up two new era 100 sl but they aren’t appearing in the voice assistant in settings. It says that if a product is missing, to add it in Settings But where? 

We have a Port in our office of 100 people that controls the speakers throughout the office and are wondering if there is a device SONOS sells that can be our central device for controlling the Port as opposed to everyone just controlling it off the 100 different phones?

Hello, Randomly 2 weeks ago, Alexa stopped working on all my smart home devices, all the skills were deleted from the Alexa app and all my smart home products weren't working. So I went through and ive re-added everything and re-linked all the skills. I have everything working except for Alexa playing music on any of my Sonos devices - it works if I use an amazon eco though. Alexa works on the Sonos devices if I ask her a question or to control a smart home device like the heating, but she just cant play any music, weather thats from amazon music, Spotify or any radio stations. I have tried removing Alexa from all the devices, removing the skill, then setting it up all again and it wont work.

The Alexa voice volume is way louder than the music level. Anyone aware of a fix. I’ve read other threads without a working solution and mention of Sonos looking at a fix 7 years ago! 

I have tried numerous methods to play ABC radio using SVC on my new play speaker.  I seem to have failed at every turn.  Sonos Radio will not play them, RadioApp will play them but not through SVC only using the app, same for TuneIn.  I would prefer not to use Alexa or google, but it may be the only way. Has anyone overcome this issue?

Hello everyone,I have a Sonos Beam (1st generation) and a Sonos Sub, grouped under the name “Living Room” and connected to my network via an RJ45 cable. I’ve been using this system with an Apple TV for years to watch TV. I also bought this system to listen to music at home, particularly via Apple Music, but AirPlay has never worked. I have to use the Music app on the Apple TV, which means turning on the TV, or use the Sonos app on my iPhone or iPad.I’d really like to find a solution so I can finally listen to music easily via AirPlay.Thanks!

I‘m thinking of getting 6 ceiling speakers in my open living/dining/kitchen rooms (total 60m2). However, I‘m not sure how to place them. We have no TV in the living room and generally my wife wants background music. However, I guess a stereo setup if possible would still sound more lively. Please find the layout below and excited to hear your input. my idea so far:- 2 speakers left/right of the sofa, to have nice stereo listening sound in living room- 2 speakers continuing left/right of the dining table (left matching left of living room zone)- 1 speaker (having stereo) in the kitchen (also possible to place 2, but such a small space)or should I put 4 speakers in living room?Many thanks  

Is it possible to install a Beam 2 soundbar at my mother-in-laws home, and still be able to control it with my Sonos app that I use at my residence for my Sonos products? (Of course I would need to be at her home with her own WiFi).In other words, Is there a way to do this with my current Sonos app that I use at my home for my products, so I may go to her residence to and control her Sonos devices, too while I’m there?Thank you.

We have multiple Port players deployed throughout our building, and some of them are connected using point‑to‑point wireless links.When we contacted support about scheduling music, we were advised to use the alarm feature and were shown how to configure it. We understand this is currently a workaround and not true scheduling. While it’s not ideal—especially for commercial environments—it does generally work.However, we recently ran into a serious issue.One of our point‑to‑point links went down, and during the scheduled time, half of the building began beeping nonstop. This caused a major disruption and understandably upset many users throughout the building.In an alarm scenario, this behavior makes sense—if there’s no internet, the alarm should still sound to wake someone up. But in a music scheduling context, this becomes a real problem. Instead of a silent failure, it creates noise in public and shared spaces, which is unacceptable in a commercial environment and negatively impacts g

My Sonos Beam is connected into the HDMI ARC port of my Samsung Frame TV.The remote has been working just fine for the first few months a I’ve had the TV. I am using the standard Samsung Smart Control remote that comes with the TV.As of about a week ago (4/14/2026) the volume on the TV has stopped working when I click the  “volume up/down button on the remote.The remote otherwise works fine, but the volume/mute features are not working anymore. Someone please help.

Hi there! I am looking for easy to set up  speakers with easy streaming for a Yoga/Pilates Studio - with good and well balanced sound across the room. Ideally, the sound quality should be the same in the whole room and not sound “cheap”. The soundsytem doesnt have to be too loud, except maybe in the “power pilates” class i turn it up a little more, but still not like a “party” atmosphere, the instructors should still be heard over the music :)The room is ~45-50m2  (5,50 x 9m).  Height is around  2,70-2,80mOne of the longer side walls is glass. Should I go for 1 Era 300 or 2 Era 100s?(Or 2 Era 300s? But little out of budget tbh) And which placement would be ideal for the Era 300 vs 2 Era 100s?Thanks in advance, i dont know much about speaker system so anything helps at this point.  

We have a non Sonos A/V amplifier that connects in line to two rear ceiling speakers, a subwoofer and a ceiling central speaker. I want to add two wireless Sonos speakers to the frontal side of the room . I purchased a Sonos port. What would be the best option for Sonos speakers for music and theater room?

I cannot get voice control to play any of my Sonos playlists. It just starts playing something random from other services. This Sonos article states that playing Sonos playlists is supported in voice control.But not working for me. Any suggestions?

Hello- The home I purchased has a Sonos Playbase and ceiling speakers. I need to disconnect prior owners log in to takeover. How?

I purchased a house with an existing Sonos Amp & speaker system.  There is new wifi service in the house.  How do I connect to the system and start to use it on new wifi?

My Playbase is cycling through all the light colours but is working Ok.

i want to say as an avid sonos user, where i have 20+ items across multiple locations, the app still has a lot to be desired. just an hour ago, i purchased a brand new sonos amp and attempted to set it up wireless on my network. the app failed to connect to the amp and when it finally did, the amp was added but i got the dreaded message that the amp won’t be found until it is rebooted. multiple reboots and multiple resets and i still couldn’t get the amp to add. only when i physically plugged in an ethernet cable did the amp setup and begin a software upgrade process.this should be a simple basic process to add an item wirelessly. years later this app still struggles to add devices cleanly. all that and i'm not even mentioning the constant software glitches i get trying to use spotify connect with a sonos amp. it connects 1/3 of the time and when it does, i get lucky if a song plays on lossless without stopping somewhere inbetween. note my router is 10 feet from the amp. coincidentally