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Okalryron
Contributor I
May 3, 2026
Answered

Alexa wont play any music

  • May 3, 2026
  • 14 replies
  • 546 views

Hello,

 

Randomly 2 weeks ago, Alexa stopped working on all my smart home devices, all the skills were deleted from the Alexa app and all my smart home products weren't working. So I went through and ive re-added everything and re-linked all the skills. I have everything working except for Alexa playing music on any of my Sonos devices - it works if I use an amazon eco though. Alexa works on the Sonos devices if I ask her a question or to control a smart home device like the heating, but she just cant play any music, weather thats from amazon music, Spotify or any radio stations. I have tried removing Alexa from all the devices, removing the skill, then setting it up all again and it wont work.

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Best answer by Corry P

Hi ​@Okalryron 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with being unable to play content on your Sonos speakers using Alexa voice commands.

Please navigate to the Alexa app and tap the Burger button (3 horizontal lines), then Skills & Games, Your Skills (at the bottom), Sonos, then Disable Skill. Once done, tap Enable to Use and complete the process.

If this does not help, some more in-depth troubleshooting will be required, and I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

14 replies

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MoPac
MoPac
Headliner III
May 7, 2026

​@Corry P:

The Alexa app on IOS is different as to how you get to Your Skills.  Start by collapsing the screen if you’re not home.  Use the down arrow on the top right of the screen to do that.  Then you’ll see the 3 lines on the top right.  If the 3 lines are already on the top right your home.  Now touch the 3 lines - Alexa + Store - gear on top left - Original Alexa Skills.  They really made it much less intuitive.

    Corry P
    Corry P
    Sonos Staff
    May 7, 2026

    Thanks, ​@MoPac! - I was not aware.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      AjTrek1
      AjTrek1
      May 7, 2026

      If you have Alexa Plus installed on your iOS phone you can tap the microphone in bottom right of Ask Alexa.

      Say “Alexa show my skills”.

      You’ll be taken to a screen with a “skills” button (about ¼ down on left).

      Tap the button and on the next screen scroll to bottom and tap “Your Skills”.

      Voice command may possibly work with the non-Alexa plus app 🤔


       

       

      Together Everyone Achieves More = T.E.A.M.
        MoPac
        MoPac
        Headliner III
        May 7, 2026

        ​@AjTrek1 

        Thanks for the voice option hint.  That’s very cool.  Why they put “Your Skills” way on the bottom baffles me.

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