Spaces & Setups

Background:I will have a Wifi Access Point - that is wired directly to my router - in my living room with the Sonos gear (Arc Ultra, Sub 4, ERA 300's), so my wifi signal will be strong. I can also hard-wire that gear (probably the ARC) to my router as well. I've read where wifi is sufficient, but I like to cover all my bases at installation time, so I don't have to run wires at a later time. With that said, I'm considering using wifi, but connecting the ARC to an ethernet cable that is NOT connected to my router, but could be in case of a future issue. Question: Will simply connecting the ARC to an un-attached ethernet cable prevent the ARC (and rest of the Sonos gear) from leveraging wifi? Some systems see an ethernet connection and immediately give the hardwired connection a priority.Thanks,-PH

Hi Folks - I’m struggling to find a clear answer so asking here…Background: I have a Arc and 2 Sonos 100 speakers connected in my living room. All 3 are synced to play audio when watching TV and music from our phones via Spotify/Sonos app. I bought my wife a vinyl record player (Sony Electronics Inc, PS-LX310BT Belt Drive Turntable, Automatic Wireless Vinyl Record Player with Bluetooth and USB Output). The Ask: I would like to be able to play records and have the music come through all 3 speakers. What do I need to purchase and/or connect to make this happen? From what I’ve read I need a Sonos Port? Would my life be easier if I sold this Sony record player and purchased/used a Pro-Ject T1 Phono SB Turntable instead?  Thank you for the help. 

Hello,  I HAVE THE FOLLOWING SYSTEM: A SONUS ONE, A PLAY3 AND A PLAY 1. WHAT I  WOULD LIKE TO DO IS A COMPLETE RESET BY REMOVING ALL THE ITEMS AND REINSTALLING  THEM. THIS IS BECAUSE I SEEM TO HAVE MADE MISTAKES SOMEWHERE AND THE ONE IS ON ALEXA AND THE OTHERS PLAY MUSIC. I WANT THEM  ALL TO BE THE SAME.PLEASE KEEP THE  REPLY BASIC AS I’M NOT AN EXPERT!

On the old Sonos app I could download music from IDAGIO to Sonos playlists but cannot find how to do it on the new Sonos app. Can it be done and, if so, how?

After a few settings in my router, I now have a much better experience with the Sonos App. Playing music and adjusting the volume is done almost without delays and the App opens/loads significantly faster.I'll try to make it short :)I have a Wifi 6 router that provides a very strong and stable wifi network, so I should therefore get a fairly high speed on the products that support Wifi 6. I discovered that my Arc Ultra was on 2.4Ghz even though it supports 5Ghz on Wifi 6.I turned off my Sub and 2xEra300 so that only Ultra was on, restarted my Ultra and saw that it was connected to 5Ghz. After that I went into my router where I initially discovered that it was not set to the highest Mhz on the 2.4 & 5Ghz network. Switched to the highest Mhz, and I locked the iP Ultra was connected to.Turned off Ultra and restarted my router and Ultra, could see that Ultra connected to the locked IP and on 5Ghz. Then I turned on my Sub and 2xEra300. After a very short time I could see everything was

Hello-I have been using the ARC on my family room TV and love it. Just upgraded my TV in the basement and purchased the beam to go with it. Is it possible to have the ARC and BEAM  Gen 2 on the same household system so that i don’t have to switch systems everytime i want to utilize a speaker on the Sonos App?It seems that i can only connect Sonos One or Woofers/Subs to an existing sound bar on one system. In order to add another sound bar (on a different TV), i need to add it to a new system.Any ideas? Thank you

Why is it taking so long to fix the appi feel as if it is as bad now as it was five months ago.  I would go as far as saying that it is UNUSABLE.  I’ve loved Sonos products for years and am blown away at the lack of attention the Sonos company has placed on fixing this  

I’d like to connect a turntable and maybe a CD player to the Arc Ultra and Sub 4 via Bluetooth or WiFi. I don’t have an amp and would prefer not to buy one due to $$$. I’m a newbie so please be patient. Looking for recommendations. I dont want to use a line in as the Arc is above by TV and no room for  turntable. Please don’t use too many acronym in reply.

Is there a way to cast to a different set of speakers from previous session?   When i go to cast the only option is to cast to the same set of speakers that I used the last time.

I’ve seen no effort by Sonos to recognize that Sonos needs realize their products need to offer a way to speed up sound to allow it to catch up to the video.   Work on correcting you lip sync delay scale to go into the NEGATIVE area.  Let’s say a range of -5 to +5.   I really hoped to have seen solutions rather than blame being cast back to the tv makers.   Unfortunately it’s not happening.  So many people live with terrible lip sync issues and I’ve personally been forced to show captions to allow shows to make some sort of sense.  in the meantime I’m never recommending Sonos to anyone.    

Hello,I currently use a single Sonos One for music and an LG OLED without speakers for tv/movies. I’m thinking of upgrading with an Arc Ultra and two Era 100s for surround in order to improve both my music and movie experience.Right now, my One is in the middle of the room (red). From what I’ve read here and seen on the Sonos website, rear speakers should go behind the couch and be angled towards it (blue).My question is: If I set up the Era 100s like that, it will be great for movies and TV , but won’t the music sound worse if I’m anywhere else than on the couch (eg: in the kitchen) ? Since the speakers will be aimed towards the other side ? Is there a better way to do it ?If anyone has advice or tips, I’d really appreciate it. Thanks!  

Good Evening,I am trying for months now to try to hear when I’m watching TV or a movie people talking/voices from my Sonos ERA100 that are behind my coach ok each side.i only hearing people voices from the Sonos BEAM. All is in surround mode… the people voices/talking do not come out clearly…I mostly hear the music from the movies I am watching.would it be possible to have some help ?

why does the sonos app no work on macos? I’ve tried downloading it from the sonos website and all it keeps saying in the sonos app from the sonos website is that sonos needs to get the latest software?says:We need to get Sonos running on the latest software.Choose Check for Updates to get started.  

My system: Beam Generation 2, Sub Mini and One SL and One as surrounds, with Apple TV 4k Generation 3 with 128 GB, LG TV 60” with EARC outputI was not getting Dolby Atmos from the Apple TV, just Dolby Digital 5.1 even with HDMI 2.1 cables. Couldn’t even get to the Immersive Audio option in settings on the Apple TV. Then I saw this from Apple’s support page: “Apple TV 4K uses a high bandwidth form of Dolby Atmos that doesn’t work over ARC connections”. Apparently to get atmos you have to connect the Apple TV directly to the sound bar, which is useless if you are using a soundbar with one input like the Beam.Fortunately I also have a FireStick which immediately gave me the option for ATmos and is working fine. Would an EARC splitter like Arcana Fury enable to accomplish this with the Apple TV?

How can it be that since the new app Sonos didn’t manage to solve the problem with the grouping of several devices?I can start playing the same music streaming service individually on every single device but when I try to group these I get always the same error “Unable to connect. Try later “Terrible product. And even worse is that after months the problem is still not solved. any suggestions for good alternatives to Sonos? I’m tired of this. I want to replace my system with something better.

Can I connect 2x Era100 speakers with mini sub wirelessly. At this stage I can only get 1x era100 and mini sub to work together. Other Era 100 won’t join 

Hi friends, can someone advise me if it is worth buying the sub gen3 or gen4? I don't know if there is a difference between the two. I only have an era 300.

Sonos makes a great product and is the leader in the wireless speaker whole home entertainment market. However, the Sonos website doesn’t make it easy for current users and/or potential buyers to determine (locate) which sub to use with a particular Sonos speaker, stereo pair or the Sonos Amp. The information does exist but requires a bit of searching to locate. Currently, the best answer is found obscurely under the Sub 4 page.https://www.sonos.com/en-us/shop/sub-4-black  While either the full size Sub or Sub Mini will work in many different scenarios. The Sub Mini does have a few specific use cases wherein the full size Sub may be overkill depending upon room size and Sonos or 3rd party speakers employed. One specific use case for the Sub Mini is with the Amp powering Small Book Shelf speakers. I have the following setup:Sonos Amp ProJect Sonos Edition Carbon Turntable Cambridge Pre-Amp Definitive Technology Demand D7 Book Shelf speakers Sub MiniPrior to the Sub Mini I used a Sub (Ge

I'm changing my sonos system, I bought several items (ARC ultra ERA 300 and Sub mini) but at the moment I only received the sub mini when connecting to the app and although the process finished without problems I can't see my associated product, I've already tried several times and it remains, thank you for your help. At this time, the old system continues to operate until the entire new system arrives. Thank you

I have connected to optical output of my Sony Bravia TV to the Sonos sound bar.I had previously used the sound bar with a Panasonic TV and I used the TV remote to control the volume on my sound bar and surround Play1 speakers.While the sound from the TV is coming out of the sound bar I cannot control the volume level using the TV remote.Can I pair the Sony TV remote to the sound bar?

Hello, I have a Sonos Room portable speaker and a Sonos Room SL and I want to buy a Sonos Ray or Sonos Beam and possibly pair it with the two Sonos room speakers. I saw on youtube that this preset would not be compatible, and now I look at the Sonos.com page and see a system between a Ray and a Room? So if I buy a Ray or Beam soundbar can I make it work together with the two Room speakers for a more pleasant experience or not??

Mi pantalla me pide autorización para que se vincule a la sonos era 300, como acepto la sincronización? Moderator Edit - Translation by Google:My screen asks me for authorization to link to the sonos era 300, how do I accept the synchronization?

Hi. My bedroom has a Sonos Beam (Gen 1), two Sonos One SLs, and a Sonos Sub Mini. They’re linked as a system to my TV. Boxing Day’s coming, so I wonder if I need to upgrade. I don’t want to buy an Arc, because my bedroom’s not that big. I just wonder if I should upgrade to a Gen 2 Beam or replace those One SLs with newer products. I only play video games on my TV and I use those Sonos products as audio. Thank you.Moderator edit: changed “buy a beam” to “buy an Arc” on request

I have Amazon music. Playlists in Sonos favorites. Playlists in Amazon music on the Sonos iphone app. I can’t add songs to any playlist. I was able to do so, that’s how I created the playlists. The playlists have <50 songs, about 20 each. Why can’t I add songs now? Sonos help had me disconnect from Amazon music once, that worked for a while. Broken again. I doing that repeatedly is silly/stupid. Perhaps Sonos lost their way - it was simple to use, now it just breaks. Speaker quality is irrelevant if you can’t get them to play.

Sonos. You have a great brand. Potentially a great product. But..… How hard can it be.... In 2024..... For you to provide me a service, under the circumstances where I have invested over £1000 in hardware, where I am not sitting here at the end of a long and hard working day witth my wife trying to play music and yet saying "what the hell is going on!!!!". This should be a semaless service full of hope but it is a NIGHTMARE!. You should be at least a little ashamed.... It used to be SO GOOD. And yet now it is TERRIBLE!!!. I am baffled. I wish I could afford something different. But I can't. I trusted you. Please deliver on the trust.