Spaces & Setups

My pair of Play:1 speakers are like new, we’ve barely used them. Purchased them in April 2019. Now, neither of them will power up/turn on. There’s just no light at all. I’ve been through all the troubleshooting steps with Sonos Support. They won’t replace them but will give us a small discount on new speakers. Are the Play:1 speakers to be avoided? Why such poor quality?

I have an arc and bonded amp surround speakers. Works well for movies but I would prefer to only have the amp surround speakers playing full music. I don’t like the way the arc sounds with music. Can Sonos please add an option to disable arc during music playback so the amp can be the only speakers for music? Otherwise the system works well with TV.

We have 3 Sonos speakers in a holiday let apartment and up until now they have been working fine, however now the app is saying it needs to update as soon as you go on to it (no chance to do anything else). For the update to go ahead it is asking for login details, however we don’t recognise the email address it is asking for so we are assuming a previous guest added their details at some point. Does anyone know if there is any way around this as at the moment the speakers can’t be used?Many thanksLuke

The status LEDs are disturbing at night, or when watching a movie with  the Roam in front of a tablet. Especially the bright BT LED.Is it possible to switch them off?

I have an LG Oled TV → 55”, 18 kilo heavy, 1228 x 749 x 220 and it’s resting on it’s own foot (is that the correct English term for it?). It’s not mounted on a wall. LG seems to make tv’s with a very low mount, so if I put a soundbar before it, the soundbar will actually be slightly infront of the TV. This is what is currently keeping my from pressing the buy option for a Sonos Arc. I’ve looked a bit, but aside from finding reddit topics where people put tv’s on books, construct their own solutions and one person even putting the soundbar behind the tv (eeh..) I didn’t find much in terms of a solution. yet I cannot be the only person with a non-wall mounted LG tv that wants to use a soundbar I think? Does anybody know of any good solutions? Esp. for such a heavy TV. Preferably something that also is not bad to look..  

Hi, I just got off the phone with a Sonos Support rep who insisted that Trueplay will not compensate for distance (L/R balance), even in a home theatre system. Is this really the case? I have an Arc/one:SL/Sub3 5.1 system in which the right surround speaker is slightly closer to the listening position than the left, which makes it sound louder. I've tried tuning with Trueplay multiple times but it does not improve. Curiously enough the "speaker distance" settings with Trueplay off does not seem to make any difference to balance either.  I must say that it seems very weird to me if Trueplay does not compensate for speaker distance and there is no manual way of doing it.

Roam is set up and working on an existing sonos net (Boost) network. How do I switch to a separate WiFi network? 

Still no Trueplay support for the 2020 iPad Air 4 and iPad 8.How long do we have to wait? It says Available soon for many months now...

So I just bought the ARC and it is something I’ve wanted for a while. I go through the Sonos app set up process and after adding my WiFi password I get the following message: I am at a loss that it won’t come up and I can’t play music etc with the arc. I have a another Sonos device that works just fine no problems at all. I have followed the prompts per the app but still the same issue.

I’m hoping someone from Sonos can check out my order and give me an ETA on shipping.Tried contacting Sonos via the online email form, but have had no answer from them at all. 

So here is the situation. I have a beam and two sonos 3's in my living room. They are on S2. I really want to play my vinyl on sonos but can't afford to spend that much. Someone will sell me a play:5 (1st gen). If I get that, will I be able to plug my vinyl player into that speaker and it play through all my sonos speakers? I understand I might have to downgrade to S1 but from what I read that isn't that difficult or an issue. Any advice would be very welcomeThanks 

Hello,I would like to trade up sonos bridge to get 30% discount but i don't see it in my New account with Sonos Beam, Sonos Move and Sonos Play one X2. How Can i do?Thank you

I`ve got the TV connected to a Sonos bar and there are also two Sonos speakers at the back of the room. The Sonos Controller recognized it all as Living Room. The TV appears as a Source in the Sonos Controller. This works okay when I watch TV.I`ve got other rooms set up as well. I`ve created a group called Whole House which includes all rooms except the Living Room. This works okay when I listen to music.Question 1 - Recently, one of the rear Living Room speakers has been lost from “Living Room” and has appeared as a new room called “Den”. So when I watch TV, I need to group Living Room with Den so I can hear the TV through both rear speakers. Do I just need to Pair it with the other rear speaker?Question 2 - When I`m playing music in the Whole House group, I want to hear it in the Living Room as well, so I add the Living Room+Den to the Whole House group. However, this means they don't work when I watch TV, so I then need to remove the Living Room+Den from the Whole House group. Befor

Hi, I got the originalwireless charger today. It takes 3 hours for 0-56%. Is this normal?Sorry for my english.

I have been trying to set up my Sonos Arc with my TV which does not have an ARC port.  This has proved to be exceptionally frustrating, and pretty much every part of the system owns a piece of the blame.  The TV, as I said, does not have ARC.  Streaming services only seem to offer Dolby Digital Plus, which doesn’t work over optical audio, and cannot down-convert to Dolby Digital (not plus).  It seems there is only one (the HDFury Arcana) box that can split an ARC signal off of a normal HDMI. Although this all comes together to create a perfect storm of incompatibility, I wan’t to ask here about the design of the Sonos Arc.  From what I can tell, most home theater setups have an HDMI input coming into a receiver, which passes sound to all the speakers, and video on to the TV through an HDMI.  It seems like the Arc reverses this setup, going backwards from the TV into the Arc, which is effectively acting as the receiver.  Why was this design choice made, and why is there no HDMI pass thr

Got the new roam and connecting to to a group of 2 other speakers.It sits in the same position in my house.I can see all three in the group, however the roam doesn’t have any sound.The only way I can get it working is to ungroup and regroup them. I spoke to Sonos who suggested I ungroup everything, then start witht the roam adding the other speakers.It works for a while, then when I go back to it a few hours later the group is the same but the roam is not playing.I’ve had no other issues with my sonos speakers other than this - its becoming really annoying - i am seriously thinking about returning this for a refund.

When Spotify goes cd quality later this year will the S1 System and legacy players (of which I have many) be able to stream it? I hope so as streaming cd quality Spotify would obviously not be beyond the capabilities of legacy connects and amps which already stream 16/44 Tidal and Qobuz. Please confirm that streaming Spotify HIFI will be possible with S1.I do feel let down and stranded as a customer when I am constantly worrying if my expensive system that took years to save up for will be the victim of ruthless planned obsolescence by denial of a  software tweak required to keep it functional. If Sonos withhold the ability for these players to stream spotify at 16/44 as a lever try to force existing customers to upgrade to new products it would show considerable contempt and disregard for the loyalty their large historic customer base. Rant over, sorry, but why do I feel pessimistic about this? 

HI - I am having a problem seeing my “imported playlists” after doing some iTunes maintenance this week. Here’s what I’ve done. Created a new share on my Synology NAS. This is \\192.168.1.2\AppleMusic On a new PC build, I installed iTunes, mapped a network drive the above share as M:\ and told iTunes that’s where my library is.  On the new iTunes install, I downloaded all my files (~9300) via iTunes match. They are now in the share. Told Sonos that that the file share is a music library folder Re-indexed the library in the controller “Consolidated” the iTunes library a few times. All songs, albums, and artists are available in the Sonos App. Playlists are not. The playlists are visible in iTunes and work fine. I have tried copying iTunes Library.itl into the share and re-indexing but it didn’t work. I know I’m missing something simple. LMK if you guys have any thoughts! ThanksDave

I have my turntable (Pro-Ject: T1 BT) plugged into the Port and when playing a record the autoplay does not start. However, I can go into the Sonos app and select manually Line-In as the source and the record will play into the room to my Beam.  I have rebooted the system and no dice. Pretty frustrating that Autoplay doesn’t work and having to select the source manually every time. 

Hi, long time Sonos user w/ multiple products with a very unusual question. We have a new aussiedoodle pup who is very curious.. recently we found him chewing on something under the couch. Lo and behold, he managed to scrape off the sync button for our Sonos Sub and mangle it good. He didnt swallow it.. but I sure could use a replacement.  Sonos.. or anyone, could you help me get a new sync button for a Sonos Sub Gen:1? We will try to keep Zorro away from it. Zorro thanks you in advance. 

Hi everyone! I’ve been trying to do something but so far I’m not sure about the best solution. The best would be to solve it via IFTTT, but I think I’ll have to install HomeAutomation at my home’s server. I am playing Spotify via Sonos at home the whole day, I love it, but I miss the short hourly news bulletin from a radio station, at least when I’m working from home.The radio station I usually listen has a podcast (also available in Spotify) where they add these bulletins, here’s their RSS: https://fapi-top.prisasd.com/podcast/playser/boletines.xml I would like that when a new episode is added to that bulletin, and if Sonos is currently playing at home, the new bulletin gets added to Play Next at Sonos, so it will play after the current song, and then continues with the Spotify playlist. Any idea of what would be the best tool to solve this? So far I haven’t run any automation yet for Sonos.

For all the times when I forget to manually put my wireless speaker into Sleep Mode: I’d like to request settings in the app that let you select the amount of idle time before Sonos Roam automatically goes into Sleep Mode. Half an hour after music stops is a long time for me and eats up battery power, and some flexibility here would be great. PS. First Sonos product and I’m very impressed so far! 

I am trying to connect sound bar to TV. I have don’t have any more HDMI ports on TV. So I am using the optical cable with HDMI cable, went thru all steps and app says connected by there is no sound going from tv into sound bar. 

Pre-ordered the roam on 03/09 and recall seeing a delivery date for 04/20 but now I don't see anything indicating that date. Are there any updates for pre-order delivery timelines?

There is a thread on this specific to LG televisions.  When using a Panasonic 4K player and outputting DTS as LPCM, Arc only plays in stereo.I do not want an Arcana, I’m looking for the simplest possible setup.I want an 85 or 86” TV.  Are any Arc users having success with another brand of TV that successfully passes multichannel surround LPCM from the Panasonic to their Arc?  (Dolby Vision is a plus, but that knocks out Samsung)thanks!