Spaces & Setups

i am not able to add a song to the queue using pc software or android device. when this happens i am unable to submit diagnostics so please dont ask me too. the only thing i can think of is the router but i have done everything the client support has told me to do. please fix this issue. I dont seem to have any problems with the apple products that are in the house just android and pc.

Now that Sonos has updated its controller to work with Airplay 2 is it possible to link my sonos 1 speakers with my Apple HomePod? If so how do I do that?

So iOS 11.4 is now released to the public. When can we expect it on the Sonos line?

Occurs when watching amazon on Roku through directtv on Samsung Qled Tv. ran diagnostics #1666681381. Also have periodic sound out of sync with picture.

Sonos 5 and 3 were playing fine before I switched my router. They no longer stay connected to the new WIFI as soon as I remove the ethernet cable. I have updated the network and password already but it's still not working. Diagnostics number 670838226

When do you think that Sonos will release an update with Airplay 2 support?

When will there be a visually improvement of the desktop controller.. It looks so old fashioned!

Like many of you, I am extremely disappointed by the latest app update. I have been a long-time and heavy user. The latest update and recent issues I have getting reliable performance, has made me wonder if there are any 3rd party apps that could be used in lieu of the Sonos app on apple devices.

Hi all i recently purchased a play 1 as the bose sound touch did not do what i wanted it to...The problem i am having (maybe i'm doing this completely wrong) is i have all my music on a external hard drive the play 1 recognises the hard drive but will not play all of the music that is on it, it shows the artist in search but tells me there is nothing to play...i was also wondering if i buy an adaptor could i plug the hard drive driectly into router would it then be recognised... any ideas. thanks in advance

I recently upgraded my router and it allows me to see internet usage by device, by hour. I have 3 Sonos ones and noticed that 2 of them consistently use a little over 1 MB per hour (450KB down, 700KB up). The third one only uses 50KB per hour. All three of the speakers are in different rooms with the only difference between the high bandwidth and low bandwidth being color (the low speaker is white and the two high use are black which I am very certain is not the reason for bandwidth use) and that the microphone is turned off on the two with high bandwidth use. I don't understand how having the mic off would increase bandwidth use (I would think it would be the opposite). I plan to test them tonight with the mic on to see if it changes but thought I would see if anyone has some insight into what the devices are transmitting?

I'm having very little base coming from the Sonos Bass unit while I watch TV and listen to music. Is there a way to increase the bass coming from it.

I have a Onkyo TX-NR515 7.2-Channel Network A/V Receiver and have the Bose 151® SE environmental speakers on my deck. I currently am using the receiver to power the surround sound speakers in the living room and am using zone 2 for the outdoor speakers. Without going into detail, using the current setup is a little clunky and doesn't always work so I was hoping to use the sonos ecosystem for the outdoor speakers (and for future expansion). For my immediate purposes, can I use an Connect for this purpose or do I need the Connect AMP? I'm struggling to understand if I can leave the outdoor speakers plugged into zone 2 and route it thru the connect. Thanks

I’ve seen a lot of posts on here with the same title, but none reflect what’s going on with my unit. I have a CR200 that won’t turn on. Zero juice. If I place it in the charging cradle, the top-left LED glows amber for a little bit, then starts flashing. After a little while longer, the LED turns off and the controller’s screen turns on with the Sonos logo, shows me how to connect to a Sonos component. What appears to be a charging icon is present in the top-right corner of the screen. After about 10 seconds, the screen turns off. I can leave it in the cradle all night and the next day it still won’t have any charge. Dead battery or something else?

Not even out yet, but the Beam is on my radar. I'm new to Sonos and am slowly getting my house moved over. Although I have ripped pretty much all of my CDs and can play them, I would like to attach my CD changer to the Sonos ecosystem. I think an optical connection is best. For one thing, the DAC on the CD changer isn't great. It is also a better solution, IMHO for grouping. I realize this is really meant to be a TV soundbar, but I'd be using it as an audio-only player. Any thoughts or experience on this set-up? I'm assuming the Beam will work with a CD player.

Received a customer request for adding Korean as a language. Anyone else interested in this language option?

I have 3 play 3's. I use 2 as surround speakers and the other stand alone. I'm thinking about a 4th to make a stereo pair. I have paired 3's in the past and they sound very good together. I also have a single Sonos One. I'm trying to decide whether to get another One or Play 3 to make a stereo pair. Is there any reason I shouldn't buy another Play 3 because it is an "older" product in the Sonos offering? I don't really care about Alexa/Google. Thoughts?

The company that has created three different TVs sound units in four years is also the same company that has ignored the most requested item in its history - an outdoor solution. The playbar was a NEAR bust from the beginning. Without paying up for DTS support, it played less than 50% of BluRay discs. Literally ZERO sounds form Star Wars, etc. It was a nightmare. And I returned mine. But rather than fixing the quirks and pitfalls through software updates, they have engineered 2 more units that are redundant. Completely redundant. And yet, they year after year ignore the MOST customer requested item - an outdoor solution. The Play 1s are technically not outdoor rated. The Connect Amp has poolside speakers listed in its description and yet the Connect Amp is not rated for outdoor use. A mobile Play 5 with a handle and a battery back up with rock the pool/outdoor option. And yet - crickets. Sonos is an incredible company that is successful at almost everything and yet doesn't

So my bedroom is a pretty typical setup. ~300 sqft. Bed and two nightstands on one wall, a dresser on the other. Above the dresser is a tv mounted on the wall. The tv is rarely used. When it is, it's either firetv or xbox. A pair of play:1s sit on the nightstand. The vast majority of the time, I'm using the play:1s for music. I can't decide between two options. Option 1: Add Beam + Sub. So get full 5.1 in that room with minimal changes. Add a wall mount for the Beam. Get all the Beam features with the TV. Cost before tax...$1,060. ( Option 2: Get a pair of Play:5s, repurpose the 1s. Perhaps better for music, but no link to the tv or alexa functionality. Will need to get a pair of the floor stands. Cost before tax...$1,190. I can't decide. A part of me says that option 1 will be plenty good enough for music, considering the addition of the sub. I also feel that option 1 will look better in the room, not crazy about floor stands ( or mounting play:5s). Play:

I just bought a Connect Amp to use with Klipsch AW650 outdoor speakers. I setup the connect amp and it says that it is playing music but there is nothing coming out of he speakers that I wired to the amp. I’ve tried undoing the wires and replugging them in but still nothing. The speakers seem to make noise as I am plugging them in but no music will come out once I have them all set. The speakers are only about 30 ft from the amp and I am using 14 gauge wire. Not sure if I need to use 16 instead or if that might be the issue?

Helle suddenly from yesterday my play5 stop producing bass as before.. i can feel bass even in 30% of the volume.. but not anymore from yestersday.. i dont know what happend suddendly,, the only thing i did recently is calibrate the turePlay.. but even after disable the truePlay and reset factor settings,, no luck.. any idea what could be the issue..

I bought a playbar and a sub at Best buy and they told me the Sonos cable is junk, and I should buy this really expensive cable or at least the RocketFish cable.. Thoughts on this guys? im guessing its all a sales ploy but I don't know? has anyone did any testing to see if one is better than the other??

Play 1 speakers not working in surround mode. &nbsp

I have a 5.1 set up with a playbar, sub & two Play:1's in my living room. My kitchen & dinning from back right onto my living room in an open floorplan. When I listen to music I'd like the rear speakers to act as a separate pair of stereo speakers to fill out the sound in the kitchen & dinning room and thus avoid having to turn up the volume on the playbar. Is it possible to set up a second profile/configuration that would essentially have my rear speakers appear in a separate room? I know I can detach them from my living room but I want to setups that I can toggle between. (and I know that the Sonos simulates 5.1 from a stereo feed but this gives me almost no volume on the rear channels.). Thanks in advance.

This used to be available as part of the support info, but disappeared with an earlier release of software. How do I now find out this information, please? Do I really have to submit a diagnostic every time I want to know this essential information?

I want to buy a pair of standing floor speakers to connect to a Turntable with Connect:Amp. Are a pair of Martin Logan Motion 20 Speakers compatible with Connect:Amp?