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rishis3D
rishis3D
Avid Contributor I
July 8, 2018

Bass Problem in Play 5

Helle suddenly from yesterday my play5 stop producing bass as before.. i can feel bass even in 30% of the volume.. but not anymore from yestersday.. i dont know what happend suddendly,, the only thing i did recently is calibrate the turePlay.. but even after disable the truePlay and reset factor settings,, no luck.. any idea what could be the issue..
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    5 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    July 9, 2018
    Might have had an internal amp failure, probably worth calling Sonos on Monday to get it sorted out.
    rishis3D
    rishis3DAuthor
    Avid Contributor I
    July 9, 2018
    Might have had an internal amp failure, probably worth calling Sonos on Monday to get it sorted out.

    Thanks Stanley I will check them.. but I bought it from bestbuy
    rishis3D
    rishis3DAuthor
    Avid Contributor I
    July 9, 2018
    hi there

    Hello
    Stanley_4
    Stanley_4
    Grand Maestro
    July 9, 2018
    Sonos support might prove better than you get from Best Buy, I originally purchased a few pieces of Sonos gear from them but after multiple support and damaged (internal, invisible problems - heat related from outside storage by BB over a Phoenix summer) product issues learned my lesson and buy either direct or if I want an extended warranty through Amazon.
    rishis3D
    rishis3DAuthor
    Avid Contributor I
    July 9, 2018
    Sonos support might prove better than you get from Best Buy, I originally purchased a few pieces of Sonos gear from them but after multiple support and damaged (internal, invisible problems - heat related from outside storage by BB over a Phoenix summer) product issues learned my lesson and buy either direct or if I want an extended warranty through Amazon.

    True, from next purchase I will buy from Sonos directly .. but this one is branch new one just 35 days old
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