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Helle suddenly from yesterday my play5 stop producing bass as before.. i can feel bass even in 30% of the volume.. but not anymore from yestersday.. i dont know what happend suddendly,, the only thing i did recently is calibrate the turePlay.. but even after disable the truePlay and reset factor settings,, no luck.. any idea what could be the issue..
Might have had an internal amp failure, probably worth calling Sonos on Monday to get it sorted out.
Might have had an internal amp failure, probably worth calling Sonos on Monday to get it sorted out.



Thanks Stanley I will check them.. but I bought it from bestbuy
hi there



Hello
Sonos support might prove better than you get from Best Buy, I originally purchased a few pieces of Sonos gear from them but after multiple support and damaged (internal, invisible problems - heat related from outside storage by BB over a Phoenix summer) product issues learned my lesson and buy either direct or if I want an extended warranty through Amazon.
Sonos support might prove better than you get from Best Buy, I originally purchased a few pieces of Sonos gear from them but after multiple support and damaged (internal, invisible problems - heat related from outside storage by BB over a Phoenix summer) product issues learned my lesson and buy either direct or if I want an extended warranty through Amazon.



True, from next purchase I will buy from Sonos directly .. but this one is branch new one just 35 days old
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