Spaces & Setups

Hi All,I have Sonos everywhere, but have recently (1 week ago) upgraded my old Playbar to the new Arc soundbar. I am using it with a Gen 1 Sub.It’s connected via the eARC HDMI port to a brand new 2020 LG CX 65” TV, which passes ATMOS with no problem.Now the ….sometimes the Arc seems to ramp its own volume down to zero. It takes a few seconds to do it, and if I turn it back up, it does it again. This will affect all sources (Sky set top box, Amazon Fire box and Xbox Series . The only way to stop it is to pull the power cord and reboot. Then it seems to work fine….for a day or so before exhibiting the same behaviour.Any ideas what is going on? (Edited to say - nobody is using Alexa when this happens)I am also not noticing much in the way of “surround” sound from the Arc. Even using Netflix or Disney+ sources with Dolby Vision and Atmos soundtracks I really don't hear much if anything to the sides or top. I was expecting more…..This leads me to think something is wrong - but the app does

Im trying to return a One SL, but when I enter my waybill number on the DHL site, I’m told:“Courier pickup cannot be scheduled for an import shipment.”Anyone got any ideas? This is driving me crazy… 

It is known that Trueplay works on the Sonos Amp with 2 Sonance in-ceiling speakers.However, when you connect 4 Sonance speakers in parallel as described in this article, does the Trueplay still work?

I’m setting up a home theater in a rectangular basement room that’s about 25-30 feet long.  I’ll be using an Arc, sub, and two One SLs.  The home theater setup only takes up about 15 feet of the room, so there’s 10-15 feet of open space behind the rear surrounds. Here’s my question: when I do the TruePlay setup, where it wants me to walk around the room waving my iPad or phone, should I walk around only within the 15 feet of the home theater area that ends with the rear surrounds, or should I also cover the 10-15 feet of empty space behind them in the room? 

Can I use my phone as a wifi hotspot to connect 2 Move speakers in stereo away from home? Or does my phone also need to be connected to the same wifi, hence I would need a separate hotspot?I understand that  a lot of folks don’t appreciate the benefits of the stereo experience as much as I do, but to me, the great sound coming from my solitary Move speaker over bluetooth is veritably drowned out by the lack of a stereo sound stage. As someone who has traditionally supplied the music, I have fantasies of carrying the joy of my (future) pair of Moves away from my own backyard when hanging with friends in the exotic locations we are wont to haunt. I enjoy my Move to extend the sound from my living room Sonos system throughout my home and yard, but the idea of the best portable speaker I’ve had (in a long long line of them) not being able to do stereo away from home is dismal.Do I now need to go buy a wifi hotspot along with my 2nd Move?

Has anyone tried mounting an amp sideways behind TV? or would there be any problems?I have a set of ceiling speakers that are wired to behind my TV and I’d like a clean hidden wires setup, so I’m considering mounting my amp behind the TV somehow.  The cable limitations for the HDMI are driving me to this solution.  

We have 4 built in ceiling speakers (non-Sonos) in our basement - they are currently hooked up to a non-Sonos receiver/amp, which is connected to a turntable with a preamp setup.  How would I go about setting up those 4 speakers to Sonos?  I guess I am looking into 2 ideas: Is it possible to feed the current receiver/amp into Sonos so I can play the turntables over the Sonos system? Is it possible to connect the 4 wired speakers into Sonos, so I can play Sonos music to the hardwired legacy speakers?Any ideas are appreciated.  Thanks so much!

Has anyone had any luck with longer hdmi cables?i tried a 20m long one, supposedly high speed, but it doesn’t work. 

HiAs title, does the sonos arc and sub gen 3 support 5ghz wifi?If they do can someone explain how I would switch to this, currently have both setup on the 2.4ghz wifi, Im sure I read that the gen 3 sub supports 5ghz, so presumed the ARC would as well. Thanks

I just got the Sonos Arc. Is there a way to change bass/treble/etc? I do not see an Equalizer menu in my Sonos app..this is my first Sonos device, so no other pairings for now

Hi all,I’ve just purchased the Sonos Amp and a pair of B&W 607 S2 Anniversary’s for front speakers.  I’m ok with that for now but would consider adding a pair of rears at some stage.  My understanding is that the Amp that is driving the B&Ws can also send rear signals to rears as long as they have their own amplification.However, my preference would be for the rears for be completely wireless and the Move doesn’t support surround sound.  Will the Sonos Amp send rear signals to any other wireless speakers such as the Bluesound Pulse’s?

I’d like to pull the trigger on an Arc, upgrading from a Playbar, but am terrified it will screw everything up.  We have a large Sonos system still on S1 due to a Connect and some Play5 Gen 1s.  I’d be happy to take the step up to the Arc, and go S2, but reading conflicting reports about compatability with my QE65Q80R.  If I take the leap there’s no going back, and it might be a total waste of time, money etc.  

Is it not possible to get the three pop ups OFF my app permanently?  Add Voice Assistance. NO. Try Sonos HD. NO. Tune one of my SL’s. NO.I have to clear these out every single time I open the app.  Can’t Sonos remember my choices???

Hi Sonos comm ,    I have a Sonos 2 app with various speakers and Sonos boost, so all reasonably modern.    Looking to use a pioneer DJ 200 mixing deck , it would appear I could plug this into a Sonos Connect gen 2 (not 1 ) to incorporate my existing Sonos speakers ?  Want to try and keep the cost down as I know there is now the port etc , just looking at a short cut with compatible Sonos products as I can buy the connect fairly cheap (£200) off eBay ? Just checking b4 i buy the connect gen 2 , would seem fairly straight 4wd , this is for home fun only , not professional,  thanks peeps 🙏🙏 Tom  

It’s well known in these circles that the Beam, Playbar and Playbase won’t play DTS soundtracks, and the best we can hope for in this situation is a down-mixed stereo output.  I’ve also read that Blu-ray players that convert DTS to DD on the fly are like hens teeth - the lists I’ve seen a contain a few Samsung and Oppo players only. So, how come I’m getting DD5.1 out of my Beam (reported by the app, and by my ears) from plain DTS and DTS-HD Master Audio soundtracks? My setup is: Sony UBP-M800 Mk2 UHD bluray player Sony AG9 TV Beam connected via the TV’s eARC connection Sub and Play:1 rears bonded to Beam There’s no fancy trickery or other boxes, switches, etc.  It’s simply bluray player to TV to Beam, all via HDMI. To get sound from the Beam, I had to make one change to the M800’s audio settings:  “Digital Audio Output” = PCM.  The other option (“Auto” = bitstream in most cases I believe) gives silence.  All other audio settings on the player (and there aren’t many) are at the default.

Hi,Just joined the Sonos community. My system is Arc + 2 x One SLs + Sub (Gen 3). Love the sound!For HT, I have a Sony ubp-x800m2 UltraHD player → LG 65 inch CX OLED TV (2020 model). The LG is connected to the Arc via HDMI 2 (the eArc port).My issue seems to be a common one - trying to get DTS tracks converted to multichannel PCM for the Sonos Arc.For testing, I’m using the Die Hard UltraHD blu-ray which has English DTS-HD MA.SettingsSony     Digital Audio Out: PCM (rather than bitstream)LG     eArc: ON     HDMI Audio Input: Bitstream     Digital Audio Output: Pass Through Using the above settings, I get no sound. The Sony says its output is LPCM 5.1, but the Sonos app says Silence. When I switch Digital Audio Output to Auto, I get sound, but the Sony (and Sonos) now says LPCM 2.0 / stereo PCM. It’s almost as if the LG is telling the Sony to downconvert to LPCM 2.0 from 5.1 when using Auto. Anyone have any suggestions? I’ve read elsewhere that some people, using consoles like Xbox, hav

I just set up my Sonos Beam and One SL Speakers (2) for surround sound.The Beam is connected to my Samsung HDMI Arc output. When I play Apple TV or Spotify the surround sound works fine. The surround sound does not work when watching regular cable. The sound just plays through the Beam. Any suggestions? 

Hi everyone! Hope you’re staying safe…My setup consists of a Sonos Arc connected to a HDMI port (eARC) of a Sony X900H TV (65”) and an Apple TV 4K connected to another HDMI port of the same TV, but my question is: Am I getting Dolby Atmos when I watch content on Apple TV 4K? Do I need a receiver?

I have a Sonos one sl and recently just set up a Sonos beam in the same room. But when I try to pair or bond these, it’s says I need to have 2x Sonos one’s in order to set up the surround. however I am happy with just the single Sonos one sl. Why won’t it simply allow me to bond/ connect with this one on its own. Would I need to buy another Sonos one sl simply to connect it together. 

Hi, can anyone tell me what uhd blu ray players work with lpcm multichannel pass through with lg oled + sonos arc? I have tried two uhd blu ray players so far - lg ubk80 and Panasonic DMP-UB390EB and neither work.  thanks in advance for your help    

I'm trying to help out a neighbor who purchased some Pyle bluetooth in ceiling speakers.  He wants the ability to listen to his TV and play music (via phone app) on them.  Additionally, he will add more speakers up stairs and wants to pipe the music to those as well.  Does Sonos have such a device?   Can multiple Sonos devices be linked together to provide music all over the house?

I just got the Sonos Arc yesterday and have been having problems with the CEC function of the TV turning off the soundbar. I had no issues with this function with my previous soundbar (putting the Apple TV to sleep, which would turn off the TV, which would turn off the soundbar). With the Arc, I can still use the Apple TV to turn off the TV but the Sonos Arc remains powered on. I’ve verified that that CEC (LG calls it SIMPLINK) is enabled and Auto Power Sync on the TV is also enabled. I’m using the HDMI cable supplied with the Sonos Arc and it is connected to HDMI2 (ARC) port on the TV. The TV recognizes that there’s a Sonos sound bar connected to that port.I’ve gone through TV setup on the Sonos S2 app and selected “Connected to ARC.” This appeared to be successful as the app confirmed this and I heard a tone from the soundbar. Is there a setting on the app that I’m missing?I’ve already tried powering down and unplugging the TV and Sonos Arc for 5 minutes but the results remain the sa

Still confused about directional hdmi cable with a soundbar. Should the arrows point from the tv’s earch hdmi port to the Sonos Arc, or from the Sonos Arc to the tv. Some people say the tv is the source for sound so the arrows should point from tv to soundbar. Others say the hdmi port on the Sonos Arc is an output so the arrows should point from the soundbar to the tv. So confused. 

Ok, so I got a new TV yesterday, an LG CX. I am coming from a B7. My understanding of earc, Sonoe ARC etc are not great. Obviously I was using compressed audio all the time with the B7 give it only has ARC and not eARC. I am now confused about what I should set my Xbox Series X audio output to - Dolby Atmos Bitstream, which does give Atmos on the Sonos ARC, but there’s the sync delay. Or select one of the uncompressed sources. When I select uncompressed 5.1 or 7.1, I get intermittent sound from the Sonos. My Nintendo Switch works fine with 5.1 Uncompressed PCM. What’s the best setting for audio on my Xbox? Is it still Bitstream Atmos (Does the ARC support uncompressed Atmos?) Otherwise everything else is working fine, after a lot of fiddling.

We will be visiting someone who still has their Sonos equipment using S1. Will I be able to use my Sonos S2 app or do I need to re download S1? Thanks!