Spaces & Setups

Hello everybody,when I launch the app, select my speakers (2 Play5 Gen1 Stereo) and choose my TuneIn radio station and put volume to e.g. 5 as soon the music starts the volume goes up automatically to 25! Independent of last volume when turning off (at any other speaker of my system). When adding additional speakers it seams to refer to latest volume on that speaker.I read that there is no default volume in any settings. So how can I fix this anointing way to loud start up volume?Thanks from Munich 🤗

Ok, so right now I have two era 100’s and a sub mini and love the way they sound for music.  Using them for movies is good too, but I’m considering adding a Beam (gen. 2) to add that extra goodness for watching movies.So the question is, once I have all 4 units (the sub mini, the beam, and the 2 era 100’s) configured together, is there a SIMPLE way to disable the beam when I just want to play music through Airplay (or the Sonos app)Alternatively, if temporarily disabling the Beam is not possible, is there a way, when I want to listen to music, to have both the beam and the era 100’s playing full stereo - meaning the era 100’s aren’t acting as ‘surrounds’ for playing music?Thanks for any info!

I would like to have the results from a search list items according to my preference.  I’ve been using Sonos for many years because I could prioritized by music library, not paid streaming services.Searching from the home screen has music library as the LAST group!?  Why Sonos?  I can rearrange the home screen to have my music library first, how do I have my music library results first in search results.I know I can go to the music library first then search, but why make this an extra step.  Why do you push streaming services first, because it is financially advantageous to you?  Unless I am missing a setting, I see no way to change the search order results. Please give us music lover back the control to set our own priorities. 

Does turntable require a wire to connect to Sonos because I was wondering the to keep the beauty of wireless and add a turntable to it does that is possible ?

Hi everyone,I have a setting problem of Arc and Port.  My Port is now connecting to my Hi Fi system for streaming music which works fine.  The problem is I cannot add Arc into the same Sonos app.  The App can’t find a new component while I try to adding into the existing system. The Arc is mainly for TV watching.  Anyone can advise if it is possible to put both devices into the app so that I can control through the app.  Many Thanks.

Hello, I’ll try to be as detailed as possible so here we go.  I currently have and Arc, Sub and 2x One SL’s in my living room. With the arc connected to the TV and the sub and 2 One SL’s linked to the Arc in the same ‘Sonos room’ (living room), this is my surround sound setup which I also use to stream spotify through. I also have a Sonos move which is separate but can link with my Arc and play the same audio and can be carried around the house and into the garden for example. My question is this, if I was to connect a turntable (with a built in pre amp) to the Sonos amp and then to passive third party speakers in a separate room (my upstairs office) would I also be able to play this audio (from the turntable) simultaneously on the rest of my Sonos system (surround sound and move) wirelessly through the SONOS app? Or is this not possible?  I hope that makes sense, and help is appreciated.   

I have an Apple TV 4k, a Vizio M55 and a Sonos Playbar. The TV is connected to the Playbar via optical cable. Apple TV is connected to the Vizio via HDMI. I used to be able to control the volume via my Apple TV of the Playbar. Now it doesn’t work and I feel lost. I had to reconnect the Sonos as a new system as ai changed the wifi. the app says apple tv remote should not be used during set up of the playbar.

I am an electrician. I have a customer that would like to set up a 30 x 16' room as both his ultimate TV theatre and music listening room. The walls are drywalled so moving speaker wire around is not an option but could be used around the TV (if needed). I have been asked to add receptacles around the room where speakers are needed at the speaker height. Can you suggest the best setup and heights for speakers in this situation. I've suggested the Arc mounted under the TV, a Sub 4 on floor under the TV and two Era 300 for rear. He is suggesting we also need two front L and R speakers as well. Any help with a proven setup would be appreciated.

How come when I use Alexa on my era 300 to set a alarm for the morning using Apple or Spotify music Alexa doesn’t cooperate and just say I don’t understand that

Ever since the new app came out, we’ve lost the ability to set inputs as favorites. Is this on the roadmap to add to the new app?

I got an Era 100 yesterday, and set it up in my kitchen near an existing Sonos One. When playing a mono stream to Everywhere (as I usually do), and listening between the two speakers, it’s clear that they are reversed in audio polarity. There is no stable central image as there should be between two speakers playing the same content, and the bass is weak. Is this a defect, or is there a reason Sonos reversed the polarity between speaker families?

Where is the EQ setting in Android app ?In IOS (IPad) i could find it in Device setting.The inconsistent menu between IOS and Android is confusing. 

Can't add Sonos Voice Control into Era 100, but Alexa works well.

I've got a stereo pair of play 3's downstairs not doing much anymore, just a bit of Spotify. What, if any, options do I have these days to send audio from portable devices? For example, watch a movie (think any of the numerous video streaming services available) on a phone, tablet, or laptop but have the audio output from the play 3 pair? So far it seems impossible without another device added to the mix. I have a play bar and sub upstairs, also a Move 2.Thank you kindly.

Hi all,I searched the forum for this but all the relevant threads were closed, so that’s why this new thread.With Sonos Ace it’s possible to listen to the tv through a compatible sound bar. I own the Beam (gen 1) so that shouldn’t be a problem.My question: will it be possible to listen to music through the Beam? Is it technically so different listening to the tv through the Beam than it is listening to music? Usually I listen to my library through 2 Play3’s en 1 Beam.My music library is on a Synology NAS

I have read extensively on the Sonos Forum and elsewhere and am struggling for clarity on a fairly basic question: can a Sonos Sub be connected to a Sonos Amp via standard home WiFi or can it only be connected via the network that the Sonos Amp creates (unclear whether that is called Sonosnet or something else when it is 2.4GHZ or 5 GHZ but neither work for me as signals don’t reach far enough).  My use case is pretty simple:  I have an AV closet with multiple Sonos Amps are that are connected to ceiling speakers in multiple parts of the house.  The subs for the rooms are too far away from the amps to connect via the proprietary Sonos network.  I know this because if I put the subs next to the amps near the AV closet they connect and work fine.  But when I move them to the relevant rooms they show up as Sub Not Connected.  I do not have Ethernet ports to hardwire the subs in these rooms. So, is there a way to connect the Subs to the amps via WiFi?  Is so, what settings do I need to mod

Hello,My dog ​​ate the power cord of my Era 300. Could you please confirm that this is the right power cord?https://www.sonos.com/fr-fr/shop/angled-power-cableThank you in advance,

I have Sonos Beam (Gen 2) and two Sonos Era 300s as surrounds. I know that front-firing speakers are disabled when Era 300s are used as surrounds. However, in my case, only the outwards facing side speakers are playing. There is no sound coming from the inwards facing side speakers. I tried to remove and add surrounds in the app multiple times and it made no difference.When tried Dolby Atmos sound test (available in Dolby Atmos from Apple Music or Tidal), both left and right surround and left and right surround channels were played played by the same side-firing speakers of Era 300s.Do you have it the same?--Sorry, I meant both left and right surround and left and right REAR surround channels were played by the same side-firing speakers of Era 300s. Moderator Edit: Combined thread and reply.

Trying to listen via S1 App to Mixcloud content via my Sonos system.Can search Mixcloud OK but not getting any audio at all - I can listen via the Mixcloud site after listening to an ad.Is anybody else having this issue?

Hi everyone,I recently bought a Sonos Arc Ultra and noticed a small depression in the top center of the speaker grille, approximately where the led is located. It’s not visible in photos and can only be felt when I run my finger across it. Is this part of the design, or could it be a defect? I haven’t noticed any issues with sound quality, but I just want to be sure. Has anyone else experienced something similar? Thanks in advance! 

Why isn’t Iheart radio working when I ask alexa to play on my beam in the past 2 weeks.  Will work if I go through my phone or computer

I’ve been muddling through getting my local Mac music library accessible to Sonos (something I used with no issues for years before the App was improved).  I have it working sometimes but also not working.Some of the tracks work exactly as they should, launched from the Sonos program on the Mac or from the App on my  iPhone.  Some of them fail from my Mac, but then work from the iPhone, and then also work from the Mac. Others pop a persistent error message of the form:Unable to play '<track name>.m4a' - cannot connect to /<HOSTNAME>/<DIRECTORY> because the server cannot be found. My music library is on an external disk mounted directly on my Mac which is sharing the filesystem (SMB enabled).  I am trying to launch the music from the Sonos program on my Mac and also from two family iPhones.It seems bizarre that some tracks are just fine while others that in some cases are in the same subdirectory can not be played.  Or perhaps, its that the server cannot be found for s

Unable to connect to beam. Unable to iPads Sonos one sl

Hi I’ve just got a era 100 - trying to work it out! I’ve realised it doesn’t do voice commands from you tube music so I’ve subscribed to Amazon music ( which it’s not brilliant at playing tracks from, it hardly ever get s the track I want) but all my playlists are in YouTube music…Is there anyway of copying or transferring playlists from ytm to Amazon? if I go into the app and select play from ytm ‘my super mix’  - it creates a playlist with 33600 tracks on it!! And some don’t work because they have failed to ‘encode properly’ is there a way to re encode it? anyway to get Amazon to play the same 33600 tracks !!  

SonosNet Channel is showing as an option in the Network settings on my Sonos app, but I’m not sure why.  The reason I’m asking is that I’m trying to get to the bottom of why my app lags more than it used to. I have tried Sonos support and given them diagnostics, but after 1hr and 20mins on the phone to them nothing had improved and I’m none the wiser. They asked me to connect a speaker via Ethernet to create a SonosNet but that seemed to make the lag worse.  I have since done a hard reset of all speakers, uninstalled and reinstalled the Sonos app on my iPhone. But the SonosNet channel still appears as an option. I have 5x Sonos Play 1 speakers and 2x Sonos One speakers in my system. All of them are showing as WifiMode1, so are connecting to my WiFi. I have an EE Smarthub router, with WiFi turned off and use a TP Link Deco X50 mesh system in AP mode. I have reserved the IP addresses for the Sonos speakers. I get a strong, stable and 70mbps+ WiFi signal from the mesh system in all the ro