Skip to main content
teric96905
Contributor I
March 22, 2025
Answered

alexa and iheart radio on beam

  • March 22, 2025
  • 12 replies
  • 309 views

Why isn’t Iheart radio working when I ask alexa to play on my beam in the past 2 weeks.  Will work if I go through my phone or computer

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Corry P

Hi ​@teric96905 

Apologies - I just now came across some documentation regarding this issue.

We are aware of an issue whereby users will be unable to start iHeart Radio playback via Alexa command, and are investigating. We do not have an ETA on when a fix might become available, but I will update this thread when I hear of it.

I can only recommend initiating playback from the Sonos app, as you have been doing, in the meantime.

I hope this helps.

 

12 replies

Show previous replies
Claud
Trending Lyricist I
April 11, 2025

Yes, a number of us have called or chatted with Sonos. I was told it will be fixed with no ETA. So I have been waiting and trying every day using Alex and then defaulting to the Sonos App when it didn’t work.

For me it was fixed as of yesterday. When I say “Alexa, play 850 KOA”, it now works. As does just “Alexa, play KOA” and “Alexa, play KBCO”.

I tried “Alexa, play KNBR” and it also works.

I tried “Alexa, play Star 101.3” and it works. When I tried “Alexa, play Star 101”, she responds with “Playing Star 101.5” and some times it plays 101.5, sometimes 101.3, and sometimes nothing is played with no response for Alexa. I used to get the same error that SpawnyWhippet is getting before the problem was magically fixed.

If anyone else has a station we all can try, please post it and I will try since Alexa, Sonos, and iHeart are now working for me.

 

 

    Airgetlam
    Airgetlam
    April 11, 2025

    That an interesting test, thank you for doing that. It suggests that Alexa is somehow misunderstanding, or misdirecting the Sonos what to play. I’d be awfully tempted to contact Amazon for a fix, rather than Sonos.

    Although I also wonder how it responds on an Amazon device without redirecting the output to a Sonos. I would expect the same issue, since Sonos only plays what it is told to by the Amazon server that is interpreting the command.  

    Bruce
    Terms & ConditionsAccessibility statement