Spaces & Setups

SonosNet Channel is showing as an option in the Network settings on my Sonos app, but I’m not sure why.  The reason I’m asking is that I’m trying to get to the bottom of why my app lags more than it used to. I have tried Sonos support and given them diagnostics, but after 1hr and 20mins on the phone to them nothing had improved and I’m none the wiser. They asked me to connect a speaker via Ethernet to create a SonosNet but that seemed to make the lag worse.  I have since done a hard reset of all speakers, uninstalled and reinstalled the Sonos app on my iPhone. But the SonosNet channel still appears as an option. I have 5x Sonos Play 1 speakers and 2x Sonos One speakers in my system. All of them are showing as WifiMode1, so are connecting to my WiFi. I have an EE Smarthub router, with WiFi turned off and use a TP Link Deco X50 mesh system in AP mode. I have reserved the IP addresses for the Sonos speakers. I get a strong, stable and 70mbps+ WiFi signal from the mesh system in all the ro

I have the following setups where I want to add the Sonos Sub1: TV + Arc2: Turntable + 2 Sonos Fiveis it posible to use the same sub when I play vinyls and later when I watch a movie too? Everything is in the same roomthanks!!

I have done a factory reset of my S15. Get the flashing orange which times out when searching for nearby products and then I get the flashing green and white. App will not find product to allow me to complete the setup. Can I manually add this?Have reset modem, router, amp, and everything i can think of. I have 2 ethernet jacks and have tried black first and white in the 2nd and vice versa. Black is just plugged into amp. White ethernet runs to router and plugged directly into it. Still will not find it. Ready to throw the entire thing out. Been working on this all day!!

I have created playlists within Sonos for years and have had no trouble moving tracks around, but now there doesn’t appear to be that option anymore, is that correct, or am I missing something?I sincerely hope Sonos haven’t removed that feature, or it could be the final straw.

I have recently purchased a Sonos Beam 2 to use wirelessly from my projector, the projector is connected to an Apple TV - strangely, when I stream a Dolby 5.1 test stream via airplay from the Apple TV direct to the Sonos Beam 2 I can clearly hear that the Centre Channel is working when the Centre Channel speaker test is delivered.How can this the case? I thought Airplay to the Sonos Beam 2 only supports Stereo - yet I can clearly hear that the centre speaker is activated in the Soundbar during the Centre Channel test?Is this emulated somehow? I really don’t understand yet I am pleasantly surprised.   

I understand the technical aspects of the sampling rate, bitrate and mastering of media sources. However, if I play a Max Quality (24 bit, 192 kHz song on Tidal) or the high res lossless version in Apple Music from within the Sonos app or the Lossless capped version in Apple TV and compre vis a vis a Bluray, I find that the sound quality in terms of the fidelity, overall tight sound, louder, wider soundstage and greater feel  iis observed when the source is Bluray.  My setup is Sony A95, Apppe TV and a mid range Sony Bluray player with Sonos Arc, 2 Era 300s and a Sub in a single room. ​@jgatie ​@Corry P 

My brother has Sonos speakers throughout his home so staying in the Sonos ecosystem and using the app to control music throughout his home is important to him.One problem...He has outdoor pool speakers that are not Sonos brand.So, a few years ago I gave him my old Sonos PORT.  He plugged that into an Audiovox amp and was able to use the Sonos app to control those pool speakers.The Audiovox amp is no longer working and we are trying to find a cheap solution to get his pool speakers back up and running.Looking on Amazon I came up with a few 300 watt amps that are dirt cheap in price but have mostly favorable reviews.   All he would need to do is plug the PORT and his pool speakers into the amp.I want to order from Amazon as in most cases, I can get it next day and it’s easy to return if it doesn’t work out.Do you guys feel any of these amps at a $100 pricepoint or less will work?https://www.amazon.com/Beffkkip-Amplifier-Receiver-Bluetooth-Integrated/dp/B0DJ2Z4285?dib=eyJ2IjoiMSJ9.bUUO3Z6

After the November 18th Sonos update it appears that the Alexa/Sonos integration skills no longer work.  After disabling the skill in the Alexa app and then adding it back, Alexa cannot find any of my Sonos devices.  However, my Sonos devices from within the Sonos app work just fine.  It appears the API is having issues? 

Are there different gens with the newer Sonos five….. I’ve seen black units with a while logo and I’ve seen black units with a black logo, are these units different hardware wise or is it purely cosmetic

Hi. My Sonos 1 and 5 are connected on the Google Home device list and Sonos is a linked service. Recently I cannot use Google voice commands to start any services on my Sonos devices - it just defaults to playing on the Google device I asked to perform the action. If I go into the Sonos app and play something I can then pause/volume change etc via the Google Home app no problem. Is this a Google or Sonos issue? (I’ve rebooted all my devices/router etc. unlinked/linked everything but the problem still persists)

Hvorfor får jeg ikke vist Spotify playliste i Sonos (S2)? Jeg abonnerer på Tidal uden problemer. Har netop oprettet en Spotify konto (free) for at prøve det af, men jeg mangler som sagt min playliste. Alle aps er opdaterede med sidste versioner. Moderator Note: Google Translate- Why can't I see my Spotify playlist in Sonos (S2)? I subscribe to Tidal without any problems. I just created a Spotify account (free) to try it out, but as I said, I'm missing my playlist. All apps are updated with the latest versions.

Is firmware updated automatically?

Hello I want to buy Sonos move2 in china. Is it possible or not ? Because this is not available online in china. 

With my Sonos One, I can call out for Sonos or Alexa. When I ask either of them to play a song, they say  okay, but nothing happens. If I ask for FOX News they say okay, but nothing happens. What’s wrong with it? Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi, I use a Connect to stream a playlist from my Plex Media Server to a legacy speaker system (B&O 6000’s and a set of ceiling running off an Ashley amp) and also a Sonos Arc.I actually have two questions:Is there a way to normalize the volume of the playlist in the Connect? Most tracks are fine, but occasionally they’ll be quiet tracks. I’d can use a hardware compressor between the Connect and DAC, but then the normalized audio would not reach the Arc. I wish there was a normalize setting on the Sonos app like there is on PlexAmp.  Is anyone else having trouble with Alexa routine? I’m just trying to pause playback at night and restart it in the morning, but I’m seeming to get anywhere. Alexa does not seem to find the Connect at all, and the Arc is set, but it just doesn't work. Many thanks in advance 

hi,can you can use a Sonos Era 100 Pro on Wi-Fi and use PoE (Power over Ethernet) only to power it, by using a PoE injector, which provides power but not data?

I have no interest in streaming services at all.  ALL I want to do is use my voice to get my sonos to shuffle play all the music on my NAS.That’s it.  Simple.  or it should be.I created a play list of all my music.I say ‘Sonos play [x] paylist’It bitches about not having a service connected?WTF?

Hello, I would like to order Sonos products for our office and was wondering if I could purchase and pay for the products by invoice / BACS?

Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. I tried Sonos Voice and it’s working, confirming that mic is not the issue. I tried all the troubleshooting steps defined here:https://support.sonos.com/en/article/alexa-commands-not-working-on-sonos Alexa Voice assistant can be successfully added through the Sonos Android app. However, when saying “Alexa”, the Sonos Era 100 does not respond. Trying a full command “Alex what time is it” also doesn’t work. Any other solutions that I should try?

I have just purchased the Sonos Arc Ultra (one week ago) and I am having issues with the sound not playing on some sky channels and fine on other channels. When I use it direct with the Tv’s Apps it seems to be working fine with Amazon and Disney etc but when playing it back from the SKY Q will not play properly  I can see there are lots of other people with the same kind of issues  Any advice would be appreciated 

Hi All, In my living room I have a Beam, a Mini Sub, and a Five. Here are my dreams… 1. Have the Beam and the Mini Sub for watching TV / movies. 2.Be able to swap to the Five and Mini Sub when listening to just music / records. I want better quality audio than a sound bar can offer for music listening, plus my record player is on the other side of the room and want a speaker near that.  3. Being able to go all out and have the 3 speakers play.  The issue I am running into is I cannot get the Five to join the others in one room on the app or I can only connect the Mini Sub to either the Beam or the Five. Is what I am dreaming possible?Does the Port solve any of this?Would a pair of Era 100’s and 300’s plus the Five make this possible and just ditch the sound bar?Ditch the single Five and go with a pair of 300’s or 100’s and keep the beam? But then theres the problem of turntable connectivity and the Port is pricey...Can I make a group with all the speakers and just mute the beam? Bonus

You have closed the topic on “energetic Alexa”, but the issue persists. I am up to date on all devices as well as iOS Mac OS software and the fact that Alexa response volume cannot be adjusted separately is something to be addressed. I had to switch off Alexa support on Sonos and went back to echoes. While watching a movie using airplay for example requires a rather high volume level on speakers when used with LG tv unit that is not connected to the ARC sb. Sometimes volume has to be set around 50, and when Alexa responses it’s blasted ok after turning off the light o asked it to at full volume is a serious issue when using devices at night. I am mostly up at night cause I live in Warsaw but work with teams in the US remotely while coordinating Lab work locally in Poland and I am mostly up till 6 am and sleep half of the actual day.  Please, consider adding a feature to separate notification / response volume from the streaming audio volume or at least fix the Alexa volume level being

I have a very odd situation that recently developed.  When I make a request via Alexia on Sonos to a Spotify play list, it will sometimes connect and sometimes it will not (i.e., nothing happens). If I ask for my previous playlist, it will consistently connect, and then I can then connect to a new playlist request upon a second Alexa request.Any suggestions?

I live in France and have been using Sounds to access Radio 4 live, for many years.  I now hear I will not be able to do so. Any solutions please?                                                                                                   

Why does TunIn and even the New Tunin not work for local stations when you use Sonos Voice.I have tried everything for voice commands and it still won’t play local stations. Even tried the radio station frequency.