Spaces & Setups

Hi all,About a couple of years ago the Sonos app updated and the integrated UI of the Spotify service changed and since then I can’t see most of the genres/categories (there are about 60, most of them such as Sleep and Focus are missing).This is the actual Spotify app: These are the available genres/categories in Sonos: I contacted the @SpotifyCares on Twitter and this was their response:Got it. We'd suggest reaching out to our friends at Sonos at https://support.sonos.com/s/?language=en. They should be able to help  So, how can I display all the Spotify categories in the Sonos app?

Are your inventory affected by corona, since a home theatre kit has been unavailable since’20?could you by any chance inform us when that product range will be available?

Hi I know this has been asked many times before but it always seems to be in one direction.Now I have my HiFi system with record deck and CD player feeding into an integrated amp (NAD C 368). This drives two pairs of passive speakers. What I want to do is link my HiFi amplifier into Sonos so I can play my vinyl and CDs through my Sonos set up. All the other posts seem to be bringing Sonos into the HiFi or missing the HiFi amplifier out and connecting the record desk direct to Connect. I don't want to do this as I want to retain the record deck playing through the passive speakers in one room - which is much better quality than sonos, but want to be able to switch the HiFi output into Sonos around the rest of my house.My HiFi amplifier has a Pre-out. Maybe it is obvious but its a little unclear to me - can I just feed this into the Port or do I need the Amp?(stupidly I just upgraded to Sonos 2 and this stopped my exiting Connect:AMP from working as I think this may have been a solution!

I have an older PLAY5 plus two PLAY 1s and a BEAM and just  took delivery  of a new PLAY5  to be compatible with S2   I thought I could play all the  new compatible stuff with S2 but then switch back to S1 to include my new PLAY5 . S1 now says the Play 1s and the Beam is incompatible and can only use the old PLAY5 as a stand alone. Is this right as it is now what I previously read?

I have home with built in speakers throughout home in ceilings. I have Connect and output wires going to speakers and it shows playing thru the app but no sound. Do I also need a receiver going into the Connect as a Line in to hear the music?  Or can it just play trough the app and the WiFi. Thanks for any guidance. 

Watching the new series of Dark Materials on BBC iPlayer in UHD this evening through the iPlayer app on my LG Nano TV. I'm definitely getting really good surround sound through the rear speakers connected to my Arc, but the system says Stereo PCM 2.0. I am confused!! Any ideas?

Can the SONOS Amp power the non-active KEF LS50 speakers sufficiently? Anyone has experience? https://international.kef.com/products/ls50

I recently uninstalled and re-installed the Sono desktop controller - the reason being is that the displayed playlist did not reflec the playlist I have setup in iTunes. Specifically I now have under imported playlists, 11 (eleven) instances of a playlist called “downloaded”. There is no such playlist setup in iTunes! The contents of these playlist include non-playable songs (“Unable to play, the saher does not exists”) Its is pointing to an old share which is no longer in use.Is there anything I can do to solve this annoying problem?ThanksEd

Hi,I have recently purchased the Sonos Arc, w/sub & 4 one SL. The electronics store that I purchased it from guaranteed that I would be able to connect the Sonos to this projector and everything they sold me I’ve had nothing but issues. I have checked the forums here and have found this product as a highly recommended product. Below is also the link to the spec sheet of my projector. https://hdfury.com/product/4k-arcana-18gbps/https://www.projectorcentral.com/pdf/projector_spec_8947.pdfI have set up as per directions of the arcana product, and when I go to the TV Setup in the Sonos app the app does not detect any signal from eArc to set up the Sonos with the projector. The video for the projector flows through the device properly but the audio does not.  Am I missing something here?  

So, I feel really silly asking this, but:  I can’t find the radio station on S2 that’s been curated by Bjork. The only curated stations that appear in my Sonos Radio > Sonos Presents section of S2 are those by Thom Yorke, Ludwig Goransson, Brittany Howard, Third Man Records, and Full Spectrum/Pride.Am I missing something obvious? Are there limitations based on country? (I’m in Canada). Is the Bjork “station” actually just part of Sonos Sound System (in which case: where do you find the schedule for that station?). I’m probably missing something obvious. But: I’m also not an idiot. You’d think something this major (from a marketing perspective) would be a lot clearer. (I.e. just trying to figure out what Sonos Sound System is, as a station, has been a challenge).Any help would be appreciated.

Bonjour, C'est laborieux ; pourquoi donc quand après avoir fouillé dans l'arborescence des radios mondiales et sélectionné une radio, par exemple du Japon, l'application me ramène t-elle au menu de départ (cf photo d'écran ci-jointe) ?Ce désagrément existe aussi dans les émissions trouvées sur le Net (cf encore photo d'écran ci-jointe, "Binge Audio" dans "liste") ; étant revenu au menu principal je suis incapable de retrouver sa source. Et je suis déçu !Peut-on paramétrer mieux ?CordialementHELAS je ne peux ici vous envoyer de pi. jte.Pascal M

We have 3 different phones with the S2 app loaded. Quite often the Sonos is running but one of us cannot connect despite good connection to the WiFi on all devices.  At the moment my Sonos system is playing yet I cannot connect with the app.

The vocal is very soft and when the surround comes in the police will knock my door . the center volume is very Low on the arc

Connect Amp and TV line-in 

Just got an ARC and 2 One SLs as surrounds. The Arc is connected via Ethernet and the SLs via WiFi.  The SLs keep disappearing from the app and trying to set them up as surrounds shows an error on the app and then presets them as connected. When trying to play surround move or to calibrate true sound the surround speakers do not respond or cannot be found. The WiFi reception near the speaker is very good. Diagnostic number: 1562118009 Thanks for helping, this is highly frustrating.

Used to able to search all songs off album cover in old app- now there is  no option to do that ? Is there an option will that change as great way to explore

Hey guys, so i forgot to use my voucher in time. Is there any chance i can get a new one? I contacted Disney’s support and they say it’s up to Sonos to renew it. Is it possible? I tried to chat with Sonos support, but the chat app never loads for me.  

I would like to use Move as one permanent speaker in other part of the house while not used outside, but I wonder if this will damage its  battery at some point. Some systems has a "smart" battery management capabilities that use Power straight when battery has reached 100%, is this also applicable to Move? Thanks a lot,

Hi, after needing to change my region from Argentina to Spain to use Google Home (I really don’t know what's the point of changing region if I have the same supported language on SS/GH, anyways it works like magic and its awesome), i was thinking about linking Sonos with SmartThings, but the Sonos integration does no appear on the list, is this a region thing or that a cloud integration is not available? (I mean local is 100% better, but I don't have a hub / can't find one anywhere and it would be nice to have the option) Thanks

I have a samsung ue55hu7500, sky q 2tb and just replaced bose sound bar with Sonos Arc. But for some reason, the sky q will only play sound as normal. The tv and sound arc are connected via arc hdmi. Seems stupid that these three don’t talk. After spending all this money on tv and sound bar in last few years, it would be great to know if I can get the sky q to use the Dolby. Oh don’t get me started on the lip sync!!

So the fact that Apple renamed iTunes to Apple Music - AND has a streaming music service of the same name has made searching for a solution to my problem a challenge. I do. not have a streaming Apple Music account - but I DO have a new laptop that has the Apple Music application (formerly iTunes). In the past I haven’t had any problems getting my playlists from iTunes to appear in my Sonos app but that is no longer the case with the new Apple Music app. I’m stuck with an old list of Playlists and can’t add any new ones. It seems as though the list is no longer synched between Sonos and Apple.  Any thoughts?

I have tried to set options on the app, so that when I play a vinyl, connected to my Sonos amp, and third part speakers, the volume diverts away from the tv to the turntable. I’ve not been able to achieve this?Any help appreciated Cristof

HiI bought a sonos port and having an issue / unsure if this setup is actually supported...I have a AMP / DAC combo which connects to headphones. I have my Sonos Port connected to Speakers but I also have a  digital out connected to the DAC (via coax cable). I want to use the sonos as a digitial audio reciever which can then send the audio to my headohone, via the DAC.I would like to get my sonos to recieve music (works fine) but send this  via the digital out to the AMP / DAC so i can listen via my headphones. I think in theory this should work but in practice i cant find anyway to make this happen. Everything is connected fine, the cable via the sonos digital out goes to the digital in of the amp / dac, but tho i select the sonos port no audio is coming through. So is what I want to do possible, if so, how? Thanks! 

My SONOS app prompted me to download the version 2. Once I did it said it found my system but I can’t open the app. I get to the page where it say “by continuing you accept these Terms and Conditions. But there is no “continue button” or “next”. ????? If I click on the terms and conditions it opens up SONOS.com. 

I noticed that on 2/16/21 there was an Android update to the S2 App. I have held off on updating it, because I know I can never go back. Can anyone please comment on any negative or positive experiences with the update so I can make an informed decision before moving forward with the update. Thanks in advance for any answers or comments.