Spaces & Setups

Hi allIm having trouble getting my Sonos ARC to learn the IR signal from Benq projector remote for volume control.  It will learn it when the projector is switched off and can be used to control music etc but as soon as the projector is switched on the signal appears to be blocked by the remote as small block sign appears on screen. Ive tried everything but no luck.  It would be great if I could control the ARC volume with the projector remote when I am playing movies/TV etc.  It is connected via HDMI eARC an CEC is switched on.  Any ideas?

Does anyone know how to connect the Samsung One Remote control to the Sonos Playbar so that I can control the volume of the playbar? I tried various ways but can’t get it to work.... I read the the playbar has IR whereas the Samsung remote control has RF but nevertheless there seems to be a way to make them connect. Hope someone can share the ultimate solution for this issue with me!!

I recently bought the 4K Apple TV and the remote volume function is not working, it says ‘not available’ every time I use it no matter what application I’m in. All the other buttons seem to function correctly. What could be wrong?

I have 5 x Play 2 (Generation 1).The S1 now longer allows connection to my Synology NAS.What do I do with them? Or is there a way round the problem?

Hi guys,I'm Adam, new to the forum and wanted to say HELLO 🙋I'm interested in the Sonos Move and would be interested to know how frequently the discount codes come round and at what rate of discount?Thanks

Do ROAM speakers have a tracking feature?  Mine was stolen off my golf cart while inside the clubhouse.  Surely if someone tries to activate it in their system, it should be known to SONOS based on the serial #?  Any ideas?  (Excuse typo in subject)

What do the 13.1.1, 13.1.2 and 13.1.3 Sonos S2 App updates include? I am asking because Sonos does not clarify these updates. Thanks in advance for any answers

So I picked up a new Roam today and having a hard time understanding this whole Bluetooth/Wifi handoff procedure. Everything I’ve read is that if you’re listening to Roam on Wifi and then venture outside your Wifi reach then Roam will “seamlessly” and “without user interaction” switch over to Bluetooth. Ok, but what will it be playing? When I’m on wifi I’m streaming music through the Sonos S2 app. Once out of wifi the Sonos app loses connection and is no longer available as a streamer. I need to switch to another app such as Apple Music or Tidal.  Also, when I switched the Roam intentionally to Bluetooth and stream to it via Apple Music I can still group it with my Sonos wifi speakers (cool trick) but the swap feature doesn’t seem to work. That only seems to work if I’m playing wifi content. Similarly, if I’m Airplaying music to the Roam I am unable to use the Swap feature.  I’m very confused about what to expect from these features. If anyone can shed some light I’d really appreciate

I use a Samsung TU8000 Crystal UHD TV to play music and movies (Plex, Spotify, myRadio, etc.) and television (Foxtel, free-to-air). I'm wondering how to get the the settings right - so I can listen to music AND television without having to adjust levels through the Sonos app each time? Does the app assume a separate source for music and television? My problem is that TV is very loud with inconsistent intensity. But, if I turn this level down, my music and movies suffer. Is there another way, or am I simply missing something.  Cheers 

I’m using Qobuz now and “I think” it sounds better when using Qobuz app then Airplay to SONOS ARC. I know it’s what you feel but which way is better…SONOS APP TO QOBUZ OR QOBUZ VIA AIRPLAY?

Hi there team. Have searched but hard to find out the exact answer. I am 90% finished on a new home build. I have prewired speaker cable to in ceiling sonos speakers (2x in tv room & 2 in dining room) back to one amp.I have an Arc sound bar in tv room.I want to be able to play the audio from the tv throughout the whole house and also play music from the sonos s2 app when the tv is not powered on. Assuming this is possible if they’re all grouped together? Also when playing music through the app, will music play through the sound bar too or only through the in ceiling speakers. Sorry if this is a little vague. Cheers

Hi,This type of question has been asked a few times over the years but not since the newer gen speakers have come out (I couldn’t find anyway). I have a set up in my ‘Hut’ (aka…party shed) where I have a Arc sounder, 2 Sonos 1’s (Gen 2) and a Sub (Gen 3). I keep my XDJ-RX in side the house but would love to bring it out sometimes, is there a way I can link it in to the Sonos setup, I have read elsewhere about the delay, but if I had a hard wired connection in to the Arc would the delay still be there? 

Hi Sonos Team,hi Community,as I’m using the Calm streaming service a lot for meditation I would really like to see 7Mind (https://www.7mind.de) in the future on my sonos app as another streaming service for mental wellbeing…. It is similar to Calm but with much more content...

Surround sound used to work fine with a beam and 2 play 1’s but then light on play 1’s started flashing. Have tried hard reboot of the speakers but system keeps coming up as beam (L? + R ?). Any ideas welcomed?

I used to be able to use a Folder in my music library as a source for my Alarm music, but that is no longer an option. I am using Sonos Generation 1.  Any insights are appreciated. 

Hi there,We are currently renovating our small family room. We are also new to Sonos products. With 2 small kids and a dog, we use our family room as a multi purpose / music / home theater space. We are trying to achieve 5.1.2 by using the Sonos Amp to connect to in-ceiling speakers for the rear surrounds to save space. The entire home theater package consist of Arc, Sub and 2 in-ceiling rear speakers.However, I recently learned the Amp can power up to 4 in-ceiling speakers. So my question is if I install 4 in-ceiling speakers, is there an option to select only 2 speakers as rear surround when watching movies vs select all 4 in-ceiling speakers when we play music? It seems wasteful not to install the maximum number of speakers the $649 amp can handle.Appreciate your feedback.

I have a tape recorder on the way as I want to make mix tapes again from my vinyl collection. Currently my Yamaha wireless turntable is connected with the red and white cable to my  Sonos amp. I don’t think it’s possible to connect both the turntable and the Tapedeck at the same time as there’s only one “red and white -in” and also no switch to choose between tape deck and vinyl player. So do I need another “regular” amp that connects into the Sonos  amp and I connect both the turntable and the tape deck into the “regular amp” or can I connect t to be turntable wirelessly to the Sonos Amp and the tape deck with the red and white cable and then record straight away ? I am completely out of my depth here and not sure if I am even asking the question right :-) would appreciate any feedback , thanks already for your time to read this 

I’ve searched and found mixed advice on this. can I connect 2 sets of Bose 51 environmental speakers to the new sonos amp? Also should they be wired in series or parallel? thank you in advance

I have a small Sonos system, consisting of two Play5's (Gen 1), configured as a stereo pair and installed in a large living space, and a recently acquired One SL, installed in an attic.The Play5 installation has performed flawlessly for several years. Its Music Library resides in two shared music folders on my wifi network: a NAS drive and a MacBook Air.When I acquired the One SL, I followed the procedure for setting up a split S1/S2 system. First I reverted the Play5's to their original status. Then I set up the One SL, using the S2 controller app running on my iPhone. As part of that setup, I pointed the Music Library to the two network shares, and that setup recognized both shares and allowed me to successfully index the library.The S2-based One SL system is currently running perfectly and can access all music on both shares.I then successfully reinstalled the two Play5's, using the S1 controller app, also running on my iPhone. I linked them as a stereo pair, also successfully.But I

Wondering if anyone knows the answer to this… If I have night mode and speech mode turned on when using the TV input, and then I switch to playing music (say from Apple Music), do those two settings stay on or do they auto switch off because I am no longer using the TV input? 

Prior to submission I had been watching TV all evening with perfect sound via Sonos. Please don't route me back to the tele call center as I already had troubleshootEd 10+ times and Spent 15+ hors including both Sonos and Samsung call centers, yet Not resolved and Sonos wouldn't take Responsibility to fix the Persistent issue which has been open since n year.I then turned ONLY the TV off, after an idle time of about 2 hours, turned ON the TV to watch, Upon turning It, the ARC had lost its HDMI connection with the TV, no audio signal detected (even though nothing had changed in my system since a perfect connection, other than toggling the TV power off/on) . This is the persistent behaviour I am experiencing. Working Diagnostic 1618812137 - Not working Diagnostic 121305903My system status at point of submission was: Samsung TV: ON, with volume unmuted at medium level Samsung model number: UN50JS7000 Sonos connection used: HDMI ARC HDMI connections: Chromecast, FireTV stick, Laptop,

I see the One referred to as Gen 2 but don’t see that designation for the One SL. Does the One SL also have the additional memory and the Bluetooth LE?

I have a sub, arc, and two one sl's.When im playing music or watching a movie with 5.1.2 its immersive.How do i get any use out of the one sl's for content that doesnt come in 5.1.2 sound?Is there a setting to make it all just mirror what is coming out the arc?

Hi All,This is an odd problem, at least for me.  We have four 6th Gen Fire HD8 tablets.  Three of them connect to Sonos with the app, no problem.  One, however, does not.  It used to, but no more. I did all the usual: First, I reset the Fire tablet.  No luck. Then I wiped the Fire tablet and started all over. No joy. Multiple uninstalls and re-installs of the Sonos app. Nothing. The Wi-Fi on the tablet works perfectly. The Sonos app (S1) connects to the existing system, but then repeatedly, invariably reports “We can't connect to Sonos”. Router was rebooted. No effect. Seems like a strange problem considering that the Fire tablet otherwise functions perfectly including the Wi-Fi. And that all the other Fire tablets (same model, same OS) connect easily to Sonos. Any suggestions would be welcome! Thank you. Matteo

i currently have bought an arc. from earlier i own a play:5 (and a one SL in the bathroom).does anyone know if I can pair:a play:5gen2 and a five to the arc in order to obtain surround,or does it have to be: 2 fives and arc 2 play:5gen2 and arc? thanks in advance for advice.