Spaces & Setups

Can the surround capable portable speakers be a stereo pair when they are connected as surrounds?  Then when they are moved will they reconnect as a stereo pair?

HiI bought an era100 speaker for my daughters bedroom specifically to use with voice control via tidal. I was unaware at the time that this was not compatible in the UK. My question is will this be fixed with the S27 software upgrade in the UK?

I have a few older speakers that still work great. I would like to take advantage of Sonos's upgrade discount when I buy a home theater system. Can someone show me where to find the "update" (or is it "upgrade")? Thanks!

Having all sorts of bizarre issues with portables as rears all of a sudden. Anyone else had this in the past few days? Was working sweet when the update came out… is it a ios27 thing? Speakers are showing, they’re optioned to be used as surrounds, but now they’re immediately going offline. Is this a known issue?

I’m considering getting a Sonos Arc Ultra for my living room, mainly for PS5 gaming and movies. I’m interested in how well it handles Dolby Atmos, especially with games that support 3D audio.For those using an Arc Ultra with a PS5, how is the dialogue clarity and surround positioning? Do you normally use Dolby Atmos, LPCM, or another audio format?I’d also like to know whether the sound remains balanced at lower volumes. Any advice about TV eARC and passthrough settings would be appreciated.

Hello :) my Roam 2 speaker has a hissing noise when playing music. It’s like background static. Does anyone have a fix? thanks

Being a quadriplegic I used to use Alexa to run a routine to operate the callbell in the nursing home. Since Alexa plus became available it continually fails to run the routines correctly. I understand sonos and EWElink can be connected to run routines by that System… how?

I have 2 samsung TVs in the same room.  I want the option of mirroring video content.  One TV has an Arc Ultra (with 300 surround x2 and sub 4) . When mirroring, I want sound to come from the Arc Ultra/home theatre set up.  How do I accomplish this?  I am a novice and would appreciate guidance. 

I just recently set up my ArcEra3pairSub3 for the first time in 5 months. I swear, regardless of Netflix, HBO, Apple et al. app, the TV or Movie visual meta data showed up in the Sonos app play screen in the past. It certainly does now, when AirPlaying, but on from “TV Source”. There are many changes in the app from my last use, but I just can’t figure this out. First pic is AirPlay, second is “normal use”.  Thanks so much for your input

Hi, Another update, another problem.  Not sure where the issue lies, but within the Desktop app today, I noticed that my playlists didn’t display all tracks (around 450).  I opened Amazon’s Music app, and matched it to around 220 showing in Sonos.“ah well”, I thought, “I’ll just use the Android app instead”.  Same in there too…I see the service status for the Amazon service is green, so ‘all good’ apparently, hence the ask. Is this a new known issue introduced?  Is there an ETA on a fix for this? Thanks

I’m getting a message on my MacBook that the Sonos app will soon need to be upgraded because support for apps built for the Intel processors are being phased out. I have Sonos app version 17.2 and MacOS 26.4.1. Is a newer version of the Sonos app available?

In my front room, I run the TV audio through a Fire Cube. I have two Sonos Amps connected by HDMI-eArc.  One of the Amps powers a pair of front L/R main speakers and the second Sonos Amp is connected to a pair of in-ceiling rear speakers.I have used this setup with no issues for over a year now until recently I started having issues with the Fire Cube losing internet connection sporadially.  To test whether or not it was the Fire Cube or if it was something else, I swapped out a different Fire Cube from my Master Bedroom (MBR).I took the Fire Cube from my MBR and connected it to my front room TV.  Everything works fine, the sound comes on through my Sonos Amps EXCEPT now I am not able to control the volume of the Sonos Amps using the little Fire Cube remote.  The volume is adjustable through the Sonos ap, but that is not ideal.Is there some setting on the Fire Cube that I need to adjust so that I can adjust the Sonos Amps volume using the Fire Cube’s remote?

Can I set it up so that a music request to Alexa on the 100 is played on the 100 and 100 SL simultaneously

I have a few questions regarding how Headphone Linking, TV Audio Swap, and app control are going to work  for Ace Ultra in a couple different situations.Say you have a Sonos System with the following rooms setup.Room 1 - Arc UltraRoom 2 - Era 100Room 3 - Era 300Room 4 - Ace Ultra Scenario 1 -Action - Room 1 is playing TV Audio.  While in room 1, with the  Ace Ultra, press (hold) the content key to transfer TV audio to the Ace Ultra.  Audio stops on Room 1 and plays on the Ace Ultra.    Press the content key again while still in room 1.Result  - Audio stops on Ace Ultra and returns to room 1.  Standard TV Swap scenario. Scenario 2 -Action - Room 1 is playing TV Audio.  While in room 1, with the  Ace Ultra, press (hold) the content key to transfer TV audio to the Ace Ultra.  Audio stops on Room 1 and plays on the Ace Ultra.    Move to room 2 and press the content key.Result  - Audio stops on Ace Ultra and returns to room 1? (or does TV audio transfer to room 2?) Scenario 3 -Action - Room

Hi,since the last update Sonos Voice Assistant’s volume is fixed to a constant unintelligible low, one is unable to hear it nor is it possible to set it via the master volume. Would it be possible to give the users a separate Assistant volume control? Thank you. Moderator Edit: Thread is now a feature request to have a separate volume setting for SVC.

I have had my Sonos One device for 6 years and have never been able to connect Alexa to it. I recently tried again and it still will not connect. When it prompts me to log into my Amazon account it says my email address is already in use on another account. I have checked the devices under this Amazon account and there is nothing there for me to delete. There are no devices at all linked to my account. I have factory reset my device, the app, tried to create a new Amazon account (not possible without a new phone number) and am still unsuccessful. I am very close to giving up again, any suggestions would be appreciated. 

Feature suggestion: I don't understand why the equaliser and surround sound settings are not quickly available from the 'now playing' panel. When you are seeing what you are playing, that's when you might want to adjust sound/surround settings - it's the natural place for it - not hidden away deep in the settigns four or five clicks away. Makes zero sense to me. Please fix this!

Hi everyone, I was wondering if it would be possible for the Sonos app to use Bluetooth Low Energy (BLE) to detect which Sonos speaker is physically closest to your smartphone when you open the app.For example, if I walk into the kitchen and open the Sonos app, it could detect that the kitchen speaker is the closest one and automatically show the Now Playing screen for that speaker, instead of showing the speaker or room that I had previously selected.The idea would be to make the app more context-aware: when you open it, the speaker you're most likely trying to control is often the one physically closest to you.Ideally, this could be an optional feature in the Sonos app settings, so users could choose whether they want this behavior or prefer the current behavior of keeping the previously selected speaker/room.For example, there could be a setting like “Automatically select nearest speaker” that could simply be enabled or disabled.BLE could potentially be used for proximity detection

I’ve read through the website, and it still looks like that the new headphones can’t share audio (ie connecting 2 sets of headphones to 1 device). We use this all the time, so I was really hoping the updated headphones would support it. However, it looks like this still isn’t the case. Is this correct? If so, it looks like I will have to stick to other brands still

First I'll say that this system was awesome when I first got it and everything worked great for the first few months (though I've always found the app to be very clunky and tough to use). Then everything started to crumble.The connectivity between it and spotify is really bad/ not working at all at the moment.It won't hold a connection with the arc ultra. Can't figure it out. The sub audio drops out constantly. Can't figure it out. Linking speakers to the arc only sometimes works and only some of the speakers.The move 2 went rogue for a few days a month ago and after resetting multiple times seems to be working for now.  I have tried factory resetting every device and rebooting my router as all the forums say to do (multiple times). It's still not working. All the devices I have issues with are really close to the router. I'll probably have to make a call during business hours to resolve this? I'm absolutely pissed. What a waste of my time and money. You would think at the premium pric

So I guess that the new Beam Ultra will not have voice control using Google or Alexa?  I have to ask this, why does Sonos seem to struggle with what seems to be such small things that other companies have no issues with?  Maybe it is time for a more competent company to buy Sonos.

I have 20 ft ceilings in my bathroom - the bathroom is 10 x 14 it’s basically an open box, but I have a “shelf” about 10 feet up and goes around two thirds of the bathroom.  I have a mini sub and two Era 100 SL speakers in the bedroom right outside the bathroom.  I wanted advice on if I should get the Era 300 and put it on the “shelf” in the bathroom for a fuller sound?  I put one of the Era 100 speakers in the bathroom and it sounds hollow….  I guess I can put the two Era 100 SL’s in the bathroom….  But then I I’d have to get two more speakers for the bedroom….   I’m open for any advice.  

Hi team,I have a Beam Gen 2 connected to my TV via eArc and two Era 300s connected wirelessly as surrounds. The only voice assistant I have enabled is Alexa. Over the last few days I am noticing a problem where every time I use Alexa the Sonos app will show that one of my Eras has disconnected. Originally I had Alexa enabled on my right surround, and the right surround would keep disconnecting. I deregistered Alexa from my Sonos group and added it back, this time on the Beam. Now when I use Alexa the left surround is disconnecting. I don't know that I'm hearing any actual audio loss, but the app says it's disconnected and neither of my surrounds light up green when muted like they normally do. Every time it happens I have to get up to unplug and replug the disconnected surround. Has anyone noticed anything similar? Any suggestions on what I can do? I just submitted a diagnostic through the app maybe 5 minutes after the most recent occurrence.

Hello Sonos Community,We are testing background listener stability and remote webhook payload handling when integrating external media stream endpoints into automated management systems.Technical Setup: Our integration architecture at Frontline Sales Consultancy (flsc.co.uk) triggers automated data updates and REST API syncs over HTTPS (TLS 1.3). The Issue We're Facing: Under heavy concurrent load spikes, background POST webhook listener sockets occasionally report HTTP 504 gateway timeout responses before acknowledging payload completion. Direct REST API requests to the same remote host resolve normally under 150ms thresholds. Are there recommended network socket keep-alive settings or queue worker retries to prevent connection drops during high-volume audio metadata syncs? Any advice on managing asynchronous background worker threads would be appreciated!Thanks!

i have old gen 2 connect:amp with in wall sonos sonance. want to see if I can set up surround with gen 1 sub and play 3 pair.