Spaces & Setups

Hi All,I have an intermittent issue where when I switch on or Samsung TV (after it’s been on standby) there will be no sound coming out of the beam. I then must select another source/input on the tv and then switch it back and then the sound will kick back in.I have had this issue for ages and is a bit of pain and wondered if anyone has had the same or knows how to fix it?

Several months back there was an announcement that Arc would be able to play Atmos Music streamed from Amazon and maybe Apple? Latest 13.3.3 firmware update still doesn't provide this capability as far as I can tell. Anyone seen or heard anything new on this subject?

Hi, I have an XGIMI projector which we use every Friday night and store in between uses.  At present we just bluetooth the audio to a portable speaker.     It works well but I was going to upgrade to a move or a roam.  When I cast via bluetooth to can I thriough that connect it to all the speakers I have in the room - a couple of play ones and and a sonos 5.   If i can I might get the roam.   Thank you David

Hello, Several Speaker of one of my Sonos Playbar are out of order (membrane torn)I disassembled the playbar with success a get the 3 or 4 speakers to changeI would like to buy some new ones. Not with the Sonos AfterSale Service of course.Does someone have the specifications of these ones? We can see on the speaker : PVT16312512 Tutorial to disassembled :  Thanks.

So I have an arc, two SL’s and a sub. Overall I love the quality I’m getting. However I do have some issues with hearing dialogue in movies. I feel there’s a balancing issue. The background music and effects are great but they’re considerably louder than the dialogue which causes me to to crank the volume to hear/understand the dialogue.  I haven’t found a way to balance this in the app so I’ve been thinking of adding a Sonos five (or a second arc) behind the viewing area of my sectional. Any advice?

I have alarms set on my Sonos Roam but am now on vacation and away from my home network and want to disable the alarms so they don’t go off every morning.  Is there a way to do this with the Roam in Bluetooth mode?

I currently do not own any sono’s products, but am looking to invest in some. Here is my situation/set up. I just got a new Rega Planar 1 Plus turntable (with built in phono stage), and want to get some speakers for it.I have a fire place with book shelves on both sides. My turntable is on the right side, and I would like to get a set of speakers so I have one speaker on the left side of the fireplace and one on the right side of the fire place - so...I need 2 speakers that do not have to physically connect to one another. Both speakers can be physically plugged into the wall no problem (I have an outlet on both sides of the fireplace) but I need speakers that will sync/”talk to each other” without being physically connected. Does Sonos have any speaker sets like this? My turntable is not bluetooth enabled, so one of the speakers would have to connect directly to my turntable, and then “talk to” the other speaker not connected to the turntable. Is this possible with Sonos as well?  

Good evening (20,20 here in Italy), as topic title sais , i just ordered  Beam gen 2 and 2 ikea symphonics bookshelves as surround (think thusday i will get them) , as i understand i can control the system also with alexa echo dot wich i have . I will setup the system with my ipad  and probably from time to time when not watching tv I will stream music trought airplay 2 (amazon music  spotfy youtube). My question is  if  my wife when im not at home  can stream music  with her smarthphone  trought the sonos app in her phone or  she cant  (she can still use  the echo dot or the spotfy connect app i guess). Basicly can this system being controlled from Sonos app installed on more than one phone without need to configure the sonos speaker again ?(guess my whife should log in the sonos app with my same account)Thx in advance for the answer and sorry for my really basic english skill (not using  google translator :P)

I’ve ripped most of my old CDs and uploaded the files to a NAS so I can play them through the Music Library on Sonos. It would be great if I could view (not play, just view) my collection on my phone when I’m away from home, for the “do I already own this?” moments in a music store, or the “I have a great piece by [some group], but I can’t remember the name” moments with friends. Has anyone come up with an easy way to view their music library offline? (I know there are third-party apps, but if I don’t have duplicate my effort with 1000+ CDs, I’d rather not!)Thanks for any ideas!

I’m trying to get Atmos audio output (lossy, DD+ as it is routing through a normal ARC port) but have only been able to get Dolby Digital 5.1.  Hoping someone can solve the mystery for me.  Here are the particulars:PS5 with 4K UHD disc (Fury, has Atmos audio track selected) PS5 into HDMI #2 (on X900F, ports 2 and 3 are high bandwidth, 3 is also ARC).  Using HDMI cable that came with the Sonos Arc. HDMI #3 (ARC) to Sonos Arc (2 Sonos Ones also connected as surround sound channels).  Using 4K cable - with the built-in Netflix I can get the app to display “Atmos” with this cable so I don’t think that’s the problem. PS5 audio set to Dolby Disc audio (Options menu ...) set to Bitstream...and still getting just DD 5.1.  No Atmos. Any ideas?  I can find any more settings to mess with.

Hi,My setup is a Sonos Amp with two passive speakers and two Sonos Ones as surround speakers. The amp is connected to a TV via HDMI ARC.I use mainly Kodi for playback but have tested also with VLC to confirm the issues I experience. Kodi is running directly on the TV (Android) and VLC on a Mac.Dolby Digital 5.1 encoded music works perfectly and sounds great, also DTS music transcoded on the fly to Dolby Digital (transcoding supported by Kodi) works great.I understand that Sonos Amp supports DTS since a few weeks now, so I decided to give direct play of DTS tracks a spin. So far I have no luck, both Kodi and VLC produce no sound when playing DTS music to the Amp without transcoding.When I play DTS files with Kodi, the Sonos app does show that I am playing DTS Surround, even if there is no sound.Does anyone have a clue what is the issue here?

I am installing SONOS Application 13.4.1 on a macOS computer running Monterey 12.1.I noticed during installation that SONOS requested permission to the computer’s Security&Privacy/Privacy/Accessibility setting, presumably, in order to control my computer.I would appreciate an explanation as to what specific control or functionality SONOS would like access to in this regard so that I can determine whether to deny / grant it access.Thank you.  

Hi I have an old Play 5 speaker and a Play 3 one too.I’m using the S1 app for the 5 and the S2 app to control the 3 as i understand this is the only way to get both to work due to age.I’ve recently ripped some new cds and added onto my NAS drive (WD MyCloud) i can index them no problem on the S2 app but they do not appear on the S1 app when done so, so cannot be played on the 5. If i try to index on the S1 controller it just says to update itIs there anyway of resolving this ? So i can listen to my new purchases on the older Play 5 speaker ? 2nd questionI’m assuming that my Play 5 machine can only go as far as the S1 controller and doesnt have the capability to be run on the S2 app ?  Thanks in advance Ed

i have purchased the Pro-Ject T1 Phono SB Turntable Five and want to listen to the vinyl via headphones as well.Any suggestions what amp/splitter i would need to achieve this?Any advise greatly appreciated.Thank you. 

Hello,Does anyone know the status of Play 3 hardware and if it is available on S2 Controller?The help article is useless, I’m not sure who wrote it but clearly a MS employee because it’s confusing and doesn’t really say anything!https://support.sonos.com/s/article/4786?language=en_US  

Volume down was working then just stopped. Volume up and mute works just fine. Using a TiVo remote. Tried pairing the remote again. Tried power cycling the arc and setting up the tv again. 

So I really thought I had this set up figured out. Surround with Arc, Sub and 2 x Sonos One. HDMI connection to HDMI Arc from Arc to projector. HDMI connection from the Apple Tv to other HDMI port of projector. The LG HU80KSW is essentially a smart tv in a projector package. But I can’t get the wired audio connection to work? I only get audio from Airplay which sounds fine, no lag so far. Why is the Sonos Arc not using the wired Arc connection? I know projectors are theoretically not supported, but the LG HU80KSW is just a tv in another format with a normal HDMI Arc connection. I have a feeling some people on here got this to work but I’m stumped. All the right elements are in place. Any ideas on what I might be doing wrong?

Hi Guys. Firstly, I tried to get this problem answered by Apple, but get nothing but the runaround from their support. While this appears to be a Home App issue, maybe one of the more technical people can help as it is also Sonos-related. I have a mix of HomePod Minis and Sonos Airplay-2 speakers scattered throughout the house. Some rooms only have HomePods, some rooms have only Sonos and some contain both. I want the ability to create a group that I can reference as a single entity and contains only the devices I select - for example, when I play music in a room that contains both Sonos and HomePod Mini, I only want the Sonos to play. Hence the need to be able to chose and pick which speakers are in the 'group'. (The HomePod’s are primarily deployed to provide intercom functionality, speakers in places where a Sonos speaker would be overkill, such as the two garages, and provide voice commands for other Homekit accessories.) I believe the Home app used to have the ability to create gr

each time a new song starts, the sonos app pops up. this is very irritating

Just got a Sonos Turnable and I want to know how can make it play to all my actual sonos speaker ? I don’t have Sonos 5 . Do I need to buy port Sonos ? Amp Sonos ? Or Sonos 5 ? just want to cheapest way to make my turnable sonos play to all my actual Sonos system ? 

Hi!  I just recently started using the Sonos arc while I was previously using my homepods for surround sound for my AppleTV.  Now when I try to add my HomePods to the audio with my Arc it creates the very echo-y sound.  Is there any work around to add the HomePods as Surround Sound in the App? I found a way to work around the the echo-y sound but then it limited the soundbar sound(no dolby etc) Any help would be great!  Thanks!

Hi,  I am using Android 12 and i can no longer clear the playback controls notification on my phone when Sonos is not active.  The only option is to force stop the Sonos app.  Anyone else found this with the latest Android update.  I know Sonos have said 12 is not yet officially supported.  Justed wanted to feedback that this issue exists.  Would be interested to know when an update for Android 12 is planned since the phones are starting to get it now. Cheers. 

When the battery of the Sonos Roam is dead and we plug it in, it takes a long time before it van connect tot the system. I would expect that such An expensive device would work immediately. Is this normal? If it is, this is a bit of a dissapointment.

Hi all. Is it true or has anyone heard that DTS will be coming soon by the end of the year ?https://www.flatpanelshd.com/news.php?subaction=showfull&id=1631624400

Hello all! I have a beam and two Sonos ones set up for our audio in our living room. They are connected to our smart tv and we play music from our phones over the Sonos app no problem.  I purchased an audio Technica turnable (with built in preamp) for my husband for Christmas. I want to get it playing over our Sonos speakers. I think I need either the port or the amp to do this but I am confused by the descriptions. It looks to me like the amp is more expensive because it can power external speaker, but I want it to play on my existing Sonos set up.  I don't see it clearly written (in my opinion) that if I use the port and the line in connection that the port can connect to my beam and surrounds wirelessly? Is that what it does? I'm hoping to come up with a plug and play solution here. If I get the port, plug it in, connect it to my Sonos app, and stick the line connection to my turntable, will it play my records over my beam through the Sonos wireless ecosystem? Or I need to somehow p