Spaces & Setups

Can any one tell me why it is so hard to get any one to help with a business set up for sonos i would be buying 7 x play5 speakers and an outdoor set and amp but it seems impossible to speak to any one about this and get any help, is this system just for domestic users if so it would seem utterly mad? Thanks for all help. Kent

Just absolutely useless despite a million updates which never improve anything.. One second everything find. Next.. Unable to find your sonos system.. 50% of time.. Quit the app 5 times and relaunch and its fixed.. 50% of the time have to reset the app.. Close it. Connect to existing system and Voila.. Wow now you can see it.. Is this the Apple way of forcing you to upgrade products by just giving up support for older items? Ever since the split between s1 and s2 this has been a terrible experience for me

I just ordered Sonos HD (the new service) so that I could get rid of the commercials in the middle of the music. Now that I’m subscribed and paying for the service I still hear “you are listening to _____ on Sonos radio” announcement every once in a while. Those announcements are precisely the stuff that I’m paying to get rid of. Am I doing something wrong?If I have guests over to the house the last thing I want is for the music playing to be interrupted for Sonos to promote themselves. If this is a thing that I can’t change I’ll be canceling the service immediately. Is there a way to get rid of them? Thanks!

Can you please stop asking me to try Sonos radio in the app?!?!? If I press X I am NOT interested so why does it keep reappearing inside the app!!!!!

hi, i recently moved into new home, already equiped with in ceiling speakers and outdoor speakers.  also, in the wall are a couple knobs for volume, and several L&R wires in the media room which i assume were connected to the source.I am in no way very technical and want to make this as easy to utilizs as possible.  i need to know what i need in order to be able to use these pre-wired speakers. i think the way i understand it is this…. i need the amp to connect to the pre-wires, from there i download the sonos app and can start streaming. sound right?but also, if i want to play my cds/vinyl, i would need the port as well to tie into my tuner/ cd player/ record player?does this sound right? any and all insight is appreciated. best,

Just picked up a Sonos Arc soundbar and before I connect the surrounds and sub I wanted to make sure that I'm able to get Atmos output on the soundbar from my Nvidia Shield that is connected to my Marantz Receiver.Here's my equipment:TV: Sony XBR65Z9F (eARC compatible)Receiver: Marantz 6014 (eARC compatible)Media Player: Nvidia Shield TVSoundbar: Sonos Arc Here is how things are connected:ARC is connected to Sony TV via HDMI 3 (eARC enabled)Marantz is connected to Sony TV via HDMI 2Shield is connected to Marantz HDMI 5 Playing apps directly from the Sony TV result in Dolby Atmos being output on the Sonos ARC. The issue like many people have is that I have multiple devices connected to my Marantz and prefer to use the Shield to launch my streaming app (netflix, prime, hbo, plex, etc).If i connect the Shield directly to the Sony TV via HDMI 2 then I can get Dolby Atmos to play on the Sonos. If I then connect it to the marantz then I will only get PCM. Here's the kicker....I enable HDMI p

Was using my Xbox series X with my Sonos ARC when it made a really loud bang/pop noise and I lost all Audio to my ARC. It’s reconnected however the sound is way quieter than before, I have to put the volume up to around 50-60 to get it to a normal volume when in the past I could have it at 20. I ran a diagnostics dunno that would say if a driver was damaged? 1651538776. Any body else had this and needed a replacement ARC?

So, out of the blue, the Artist listing on my android device is now not in alphabetical order, it is extremely annoying and if anyone has any idea how to fix this i would be very appreciative.

Hello everyone, I am having an issue that I believe is related to an iphone. My wife's iphone 8 was working fine with our Sonos network until it decided to not work. The app and said there were no Sonos items on the network. At that point I uninstalled the app, restarted the phone, restarted the router, power cycled speakers, etc.So now we cant even login in the app on one of our devices because it cant see any Sonos devices on the network.My iphone 8 plus is still able to connect, and my daughters iphone 7 both connect fine, we can see all the speaks, connect and link them together in a group.All iphones are running ios 14.3, and the Sonos apps have all been updated to current. The ios sonos app we are using is Sonos 12.2.2the router is a Google Nest mesh network. The Google Home app is version 2.32.11 no idea about hardware version or whatnot. Anyone have a problem aimilar to this?    

Hi, i have a “problem” with my setup, that i can read many people have.   My setup is: TV: Samsung UE49KS7005 Nvidia Shield 16gb 2017 version Sonos Beam+2play:1 rear speaker. Cable: HDMI ARC between TV and beam Shield connected to HDMI port on samsung tv HDMI input. When ever i play Netflix, plex movies on the build in app on my TV, the sound is decoded fine to Dolby digital 5.1.   but everything on my shield i play is mainly “Stereo 2.0” when i look in my sonos.   i know it has something to do with the sonos beam dont support DTS and whatever more.   first i thought i would look for a new soundbar setup, that could handle almost all codec from the shield, but before i do that.   Could this be solved by buying a media player, maybe apple tv or whatever, that can “decode” or transfer the signals to Dolby digital plus?   i just want a setup where everything i play isnt being downgraded to stereo, but either DTS / dolby dependent on what i watch on plex / netflix.   or a sma

I’m trying to setup an alarm with a Sonos Radio station, but thats next to impossible. There is no search for radio stations in the alarm setup, nor is the Sonos favorites list available. How the heck do I find my station among the thousands of stations? Give it a try: try set up an alarm with egoFM. egoFM is available at Sonos Radio, but I couldn’t manage!

I have an almost one your old Sonos Beam. Until today, the white status LED was on whenever the Beam was playing, and after a while idle the LED turned off automatically.Since today, the white led stays on all the time, also after hours ofo being idle. I know I can turn off the LED permanently in the app, but I don't want to do that. I like the led being one when the device is in use, and disappear when it's not.I already factory resetted the Beam as well as reinstalled the app, but this didn't help.Funny enough I read everywhere on the internet that the white led never turns off itself. But I am 100% sure mine did. It's frustrating me.Does anyone hava a solution? Is the white status light on your Beam turning off after being idle for a while?

Hi I’m struggling to find any guidance on this, does anyone have a link please

Maybe this is addressed somewhere else, but I would love the ability to change the bit rate of the stream in Sonos.For example when I stream Tidal through Sonos it is FLAC ~1000kbs. This is great when I want to listen to the music in my living room on a high-quality stereo set up. But when I’m just chilling around the house or cooking dinner, I don’t need this high bit rate stream, I would much rather use some thing at 256 or 320 KBPS. I know I can do this using airplay, but I prefer to use Spotify, or Tidal connect.  As it stands now, Sonos always takes the maximum quality stream.I have multiple teens streaming music in my house all the time, and we have a data cap with our Internet service provider. Would love the option of being able to use a lower bandwith stream for less critical listening and a higher quality stream when listening on hifi equipment. This will also be an issue when Spotify rolls out it’s high definition music option later this year.  What do you think, seems like

Hello!I just purchased a sonos arc and a sub and want to connect that to a benq Ht3550 projector. Was hoping to use the eARC from the projector to the sonos arc but the benq does not have eARC. My question is, can i use a AVR and then connect my device (Amazon Fire Cube) to the AVR and have the video go to my projector and audio through eARC and then be connected to the Sonos? This sounds simple but i have also heard people talk about the HDFury. My question is what is it that the HDFury can do which an AVR wont do? So confused!! 

I have a Sonos Amp powering two Sonance in-ceiling speakers, which were installed last December and have worked flawlessly for about 11 months. Absolutely zero issues since day one, and I’ve been completely satisfied and impressed.  But just recently, the system will play fine for around 30 - 60 minutes before a LOUD static/pop/crackling sound will occur for a split-second and then the music or TV audio immediately stops and the Amp goes into fault mode (alternating orange/white LED).  I have pulled both Sonance speakers from the ceiling to check the wires are still properly connected, as well as checking all connections at the Amp itself.  This issue occurs both while playing music through the Sonos app and while playing TV audio via HDMI ARC connection.  Since the issue occurs when playing through both wireless and HDMI input sources, I don’t believe it’s audio-input issue.  Could this be an overheating issue, and if so, why would this just now begin to occur after 11 months?  I have

I’m looking to get a speaker for my studio and am not sure on the setup, room is quite small (100 sq. feet). I’m between the One, the Five or potentially a One pair. Any recommendations?

Hi I have Disney+ installed on my AppleTV.When I watch movies via Netflix or HBO via AppleTV, I can normally just swipe down and select my Sonos One SL speakers as output, but it seems that this option does not exists in the Disney+ app. If I swipe down in the Disney+ app, I can only select Subtitles and Audio Language, not any devices. Does anyone know if this is a known limitation or an issue that can be fixed?  Thanks  :-)Jorgensen  

So I have a question - I’m connecting my iPhone to wired pair of One SL’s via Airplay 2 using an IPhone.  I have several Patreon links as Podcasts that I can’t determine how to play any other way.  So this will play correctly on the room I connect to directly but other speakers as connected will often drop out.  So the behavior is that it connects correctly and other speakers/rooms added will often fail.  I assumed that Sonos would connect to Airplay 2 and then distribute on Sonos.  Is this not the case?

I just preordered two Roams but it got me thinking which is a better setup for outdoor listening, two roams or one move.  My backyard has wifi access so “multi-yard” sound is possible. Im just curious to hear opinions from Move owners.  

I would like to see a setting that allows a preset volume level to be selected so when a speaker is turned on it starts at that volume level. It's quite annoying that if a speaker has previously been listened to at a loud volume setting and then turned off - it remains at that level when it is next used. Sonos, please can you consider this?

Hi Guys,I am facing the following issue.I have some albums on my smartphone (huawei). In my phone, in each of the albums, the titles are properly ranked (Title 01, Title 02, Title 03,…. Title 10, Title 11,…, Title 20, Title 21). When I select the album from the sonos app, the titles are ranked differently (Title 01, Tiltle 10, Title 02, Title 20, Title 21, Title 03, Title 04…..)So it is easy to see that Sonos ranks them based on the first digit (excluding 0).If anyone knows how to solve it ?It is quite penalizing.Thank youG.

Ok, so i’m out of my depth here, which is mainly why I bought a sonos product  . I have read a lot of the post on the forums here now and I cant seem to find what I am looking for. So my setup at the minute is TV with ARC into sonos beam and all my inputs into the TV, works great I get 5.1 surround with my symfonisk ikea rears.It only gets tricky for movie night, I have a projector (VANKYO) with HDMI in and I would like to get the 5.1 to the beam. As its only once a week with the kids currently I unplug my firestick and plug it directly into the projector and get sound through an Amazon Echo studio. Its frustrating I have an awesome surround sound system sat there when watching as I cant quite work out how to get it all to work/what switch/matrix to get. 

I am wondering what is my best option for a new home wifi system. The home will also feature a lot of internet plug ins. Mainly want in the living room and kitchen, with a porch speaker and possibly able to connect in Master bathroom. Thoughts?

can the arc be mounted on a MantelMount pull down TV mount? I have a Playbar mounted currently and works great. I am wondering if the Arc will work on a pull down mount?