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Foy1foy
Trending Lyricist I
December 31, 2020

3rd iPhone won't connect to Sonos on network

  • December 31, 2020
  • 30 replies
  • 1802 views

Hello everyone, I am having an issue that I believe is related to an iphone. My wife's iphone 8 was working fine with our Sonos network until it decided to not work. The app and said there were no Sonos items on the network. At that point I uninstalled the app, restarted the phone, restarted the router, power cycled speakers, etc.

So now we cant even login in the app on one of our devices because it cant see any Sonos devices on the network.

My iphone 8 plus is still able to connect, and my daughters iphone 7 both connect fine, we can see all the speaks, connect and link them together in a group.

All iphones are running ios 14.3, and the Sonos apps have all been updated to current. The ios sonos app we are using is Sonos 12.2.2

the router is a Google Nest mesh network. The Google Home app is version 2.32.11 no idea about hardware version or whatnot.


 Anyone have a problem aimilar to this?

 

 

 

 

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      Foy1foyAuthor
      Trending Lyricist I
      January 1, 2021

      Hey thanks for the suggestion. I turned that off on my wifes phone, still no luck.

       

      That’s okay and just to clarify did you also try switching off ‘Private Address’ on her phone too? It’s in the current iOS WiFi connection properties screen.

      Thanks for the suggestion, yes I just tried that. Unfortunately nothing changed. I am still seeing the message in the app that says We can’t find a Sonos system on your mobile device’s network....

        Foy1foyAuthor
        Trending Lyricist I
        January 1, 2021

        Okay, missed that, thanks @John B 

        Anyway, the blame on Sonos is still the easiest path to go, but most often the blame should go to iOS settings or own network. 

        I agree, I think this is a google or ios issue. While I have had problems in the past I have been able to work around them. This one is a bit perpelxing.

        Even though network access is enabled, you could try two further things…

        • Fully close the Sonos App. Switch to the local network 2.4ghz connection and then on the iPhone goto ‘Settings/Privacy/Local Network” and find the Sonos App in the list and toggle off/on the network access authorisation again.
        • If still no luck, then (perhaps as a very last resort) you could consider going to the iOS "Settings/General/Reset” and select the option to "Reset Location & Privacy” - However, just as a warning, this will reset permissions for access to location and privacy (including local network access) for ALL installed Apps on the device. That means you will be prompted again, on first opening of each app, to give permission to allow access to those (otherwise private) features.

         

        Ken, What connection are you calling the local 2.4ghz connection? I don’t believe I have any sort of control with the google nest router to specify that type of connection. For confirmation you meant the router not the phone correct?

         

         

          Ken_Griffiths
          Ken_Griffiths
          January 1, 2021

          Ken, What connection are you calling the local 2.4ghz connection? I don’t believe I have any sort of control with the google nest router to specify that type of connection. For confirmation you meant the router not the phone correct?

          If it’s a mesh/hub wifi system (with/without dual-wifi-banding) then you may find it best to wire a Sonos product to the ‘primary’ nest (router) device only. This will enable all devices to run on SonosNet. Do not wire a Sonos product to any nest satellite hub (directly or indirectly) and if there is an ISP provided router that the nest system is connected to then ensure its placed in modem/bridged mode with the WiFi disabled on that device. 
           

          Perhaps, also see this thread: LINK

            Foy1foyAuthor
            Trending Lyricist I
            January 6, 2021

            Solved the issue. Im going to suggest the problem is with the current ios app. 
             

            I deleted the current Sonos app and restarted the phone. I was going to reinstall the current app yet again, but I thought why don't I see if the s1 app does anything different. And it did. It immediately found the entire system and all our components. It told me I needed to update the app and I followed along installing the current app, however this time it worked.

            Thanks everyone for the assistance!

              Foy1foyAuthor
              Trending Lyricist I
              January 24, 2021

              Hey everyone, the problem has returned, or rather I suppose it never really went away.


              The solution I have continues to work, but the problem continues to pop up every few days where my wife's iPhone cannot see any of the speakers on the network. And as previously mentioned, all devices are at the same os version, etc.

              With that said deleting the new Sonos app only to use the old s1 app, which then  tells me to install the new app seems a bit of a convoluted way to use a speaker. Anyone have any additional ideas or thoughts?

                controlav
                controlav
                Lead Maestro
                January 25, 2021

                Does your wife’s iPhone have a VPN installed (eg for work access). That would explain her problem.

                Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                Foy1foyAuthor
                Trending Lyricist I
                January 25, 2021

                No vpn or anything special with any of our phones. Thanks for the suggestion.

                Foy1foyAuthor
                Trending Lyricist I
                February 6, 2021

                An additional new ipad 10.2 was added to our household this past week. That device connects 100 percent without issue.
                 

                Still at a loss as to why we have to continually uninstall S2, start S1 which cues us to and reinstall S2 just to get the speakers to run for a few hours.

                Ken_Griffiths
                Ken_Griffiths
                February 6, 2021

                An additional new ipad 10.2 was added to our household this past week. That device connects 100 percent without issue.
                 

                Still at a loss as to why we have to continually uninstall S2, start S1 which cues us to and reinstall S2 just to get the speakers to run for a few hours.

                I suspect it’s the Google mesh WiFi - have you perhaps tried running the Sonos devices on SonosNet instead, with one speaker wired to the primary nest hub only.

                I would also personally recommend you consider running them on SonosNet, if not doing that already … the difference in the type of connections and how the setup works are explained in this Sonos Support document:

                https://support.sonos.com/s/article/3235

                If opting for SonosNet (wired) mode, I would also suggest doing the following:

                • If possible, set the SonosNet channel in the Sonos App “Settings/System/Network” so it is at least 5 channels away from your current primary hubs 2.4Ghz WiFi channel.
                • Remove the WiFi credentials from the "Network/Wireless Setup” in the App as those are not needed when running on SonosNet and it will stop your devices hopping between SonosNet and your WiFi signal.
                • Ensure all Sonos products, particularly the wired one is at least 3 to 4 feet away from other Wireless devices including the router and other access points.
                • Consider adding the Sonos IP addresses to the local routers DHCP reservation table, as that too will improve stability, particularly during updates and reboots of the local network. This is just optional, but perhaps worthwhile.

                Hopefully those few suggestion will assist to resolve the reoccurring issues… I also recommend checking out these two ‘hopefully’ helpful links too:

                1. WiFi Interference
                2. Wireless Interference Video: Wireless Interference and Sonos
                jfrcharruadas
                Lyricist I
                March 21, 2021

                Hello All,

                 

                I hope this helps some of the people here. 

                I was facing the same issue as @Foy1foy . The Sonos app in my iPhone 7 Plus simply stopped connecting to the system, and to my Sonos One’s. After hours of troubleshooting (including disconnecting all my hue lights and hub thinking there might exist some channel interference at 2.4Ghz level), I tried to install the app in a new iPad my company got for me for work. And it connected! So I was in a similar situation: two apple devices, one connected fine, other didn’t.

                After reading this post, and trying the suggestions of @Ken_Griffiths of disabling Wi-fi assist and Private Address, It worked Immediatly!! Meanwhile, I tested which is the setting that breaks the connection, and it is Private Address in the WiFi network option of the iphone. I now have WiFi Assist ON in the iPhone and I can still connect. As soon as I activate Private Address, the Sonos app in the iPhone goes gray and doesn’t see my system.

                Note: In the iPad, the Private Address option is on, but somehow it works for the iPad. 
                 

                I hope it helps many headaches to many users out there!

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