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3rd iPhone won't connect to Sonos on network

Forum|Forum|5 years ago
December 31, 2020
30 replies
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Hello everyone, I am having an issue that I believe is related to an iphone. My wife's iphone 8 was working fine with our Sonos network until it decided to not work. The app and said there were no Sonos items on the network. At that point I uninstalled the app, restarted the phone, restarted the router, power cycled speakers, etc.

So now we cant even login in the app on one of our devices because it cant see any Sonos devices on the network.

My iphone 8 plus is still able to connect, and my daughters iphone 7 both connect fine, we can see all the speaks, connect and link them together in a group.

All iphones are running ios 14.3, and the Sonos apps have all been updated to current. The ios sonos app we are using is Sonos 12.2.2

the router is a Google Nest mesh network. The Google Home app is version 2.32.11 no idea about hardware version or whatnot.

Anyone have a problem aimilar to this?

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Foy1foyAuthor

Trending Lyricist I

The key phrase to me is ‘a Google Nest mesh network”.

Are you running your system in ‘wired’ mode where a Sonos device is wired to the base Google Nest ‘router’? My suspicion is the devices that don’t see the Sonia are connected to a different ‘Nest’ product, and if you’re not running in wired mode, they can’t see the subnet that the Sonia is on. Running in ‘wired’ mode should resolve that.

See the wired and wireless modes FAQ for more information on how to set up in ‘wired’ mode.

Hey Bruce. Thanks for the suggestion. No everything is wireless. Its just one ios device of 3 on the same network that does not see any of the speakers. Everything is identical on the 3 phones as far as I can tell, I will keep looking though.

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Foy1foyAuthor

Trending Lyricist I

And turn off iOS WiFi Assist.

Do you mean auto join in the wifi settings for the device?

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Foy1foyAuthor

Trending Lyricist I

Okay, missed that, thanks @John B

Anyway, the blame on Sonos is still the easiest path to go, but most often the blame should go to iOS settings or own network.

I agree, I think this is a google or ios issue. While I have had problems in the past I have been able to work around them. This one is a bit perpelxing.

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Foy1foyAuthor

Trending Lyricist I

Ever since my devices were upgraded to iOS 14.x the Sonos app is no longer able to connect or recognise the speakers. I reset routers, removed and reinstalled app but no permanent solution. Haven’t used the speakers in months. Waste of money and waste of time unfortunately.

@Tom_BP . You are referring to the iPhone presumably? It was your phone that was updated to iOS 14, not the Sonos app, nor the Sonos devices.

Please note:

“With the release of iOS 14, Sonos requires the “Local Network Access” permission to be enabled in your device’s settings. For more information, see our article on Sonos app permissions.”

I checked this on the offending phone with no luck. when my wife is back home I may try setting up her connection fresh to see if I missed something.

Ken_Griffiths

And turn off iOS WiFi Assist.

Do you mean auto join in the wifi settings for the device?

No, goto ‘Settings/Mobile Data’ scroll down to toggle off the feature.

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Foy1foyAuthor

Trending Lyricist I

There is no settings/mobile data on the iphone that I can see.. Are you on ios or android? If ios are you using 14.3?

I search for any of thoes terms in settings with no luck. It takes me to cellular. Wifi calling in cellular is turned off, but I feel that is unrelated.

Ken_Griffiths

Okay, missed that, thanks @John B

Anyway, the blame on Sonos is still the easiest path to go, but most often the blame should go to iOS settings or own network.

I agree, I think this is a google or ios issue. While I have had problems in the past I have been able to work around them. This one is a bit perpelxing.

Even though network access is enabled, you could try two further things…

Fully close the Sonos App. Switch to the local network 2.4ghz connection and then on the iPhone goto ‘Settings/Privacy/Local Network” and find the Sonos App in the list and toggle off/on the network access authorisation again.
If still no luck, then (perhaps as a very last resort) you could consider going to the iOS "Settings/General/Reset” and select the option to "Reset Location & Privacy” - However, just as a warning, this will reset permissions for access to location and privacy (including local network access) for ALL installed Apps on the device. That means you will be prompted again, on first opening of each app, to give permission to allow access to those (otherwise private) features.

Ken_Griffiths

There is no settings/mobile data on the iphone that I can see.. Are you on ios or android? If ios are you using 14.3?

I search for any of thoes terms in settings with no luck. It takes me to cellular. Wifi calling in cellular is turned off, but I feel that is unrelated.

Yes I’m on iOS 14.3 - did you scroll down past the Apps in mobile data - it’s towards the bottom of the screen.

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Foy1foyAuthor

Trending Lyricist I

There is no settings/mobile data on the iphone that I can see.. Are you on ios or android? If ios are you using 14.3?

I search for any of thoes terms in settings with no luck. It takes me to cellular. Wifi calling in cellular is turned off, but I feel that is unrelated.

Yes I’m on iOS 14.3 - did you scroll down past the Apps in mobile data - it’s towards the bottom of the screen.

Hey thanks for the suggestion. I turned that off on my wifes phone, still no luck.

Ken_Griffiths

Hey thanks for the suggestion. I turned that off on my wifes phone, still no luck.

That’s okay and just to clarify did you also try switching off ‘Private Address’ on her phone too? It’s in the current iOS WiFi connection properties screen.

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