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3rd iPhone won't connect to Sonos on network

Forum|Forum|5 years ago
December 31, 2020
30 replies
1802 views

Hello everyone, I am having an issue that I believe is related to an iphone. My wife's iphone 8 was working fine with our Sonos network until it decided to not work. The app and said there were no Sonos items on the network. At that point I uninstalled the app, restarted the phone, restarted the router, power cycled speakers, etc.

So now we cant even login in the app on one of our devices because it cant see any Sonos devices on the network.

My iphone 8 plus is still able to connect, and my daughters iphone 7 both connect fine, we can see all the speaks, connect and link them together in a group.

All iphones are running ios 14.3, and the Sonos apps have all been updated to current. The ios sonos app we are using is Sonos 12.2.2

the router is a Google Nest mesh network. The Google Home app is version 2.32.11 no idea about hardware version or whatnot.

Anyone have a problem aimilar to this?

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Airgetlam

The key phrase to me is ‘a Google Nest mesh network”.

Are you running your system in ‘wired’ mode where a Sonos device is wired to the base Google Nest ‘router’? My suspicion is the devices that don’t see the Sonia are connected to a different ‘Nest’ product, and if you’re not running in wired mode, they can’t see the subnet that the Sonia is on. Running in ‘wired’ mode should resolve that.

See the wired and wireless modes FAQ for more information on how to set up in ‘wired’ mode.

Bruce

T

Tom_BP

Contributor I

Ever since my devices were upgraded to iOS 14.x the Sonos app is no longer able to connect or recognise the speakers. I reset routers, removed and reinstalled app but no permanent solution. Haven’t used the speakers in months. Waste of money and waste of time unfortunately.

J

John B

Ever since my devices were upgraded to iOS 14.x the Sonos app is no longer able to connect or recognise the speakers. I reset routers, removed and reinstalled app but no permanent solution. Haven’t used the speakers in months. Waste of money and waste of time unfortunately.

@Tom_BP . You are referring to the iPhone presumably? It was your phone that was updated to iOS 14, not the Sonos app, nor the Sonos devices.

Please note:

“With the release of iOS 14, Sonos requires the “Local Network Access” permission to be enabled in your device’s settings. For more information, see our article on Sonos app permissions.”

T

Tom_BP

Contributor I

Ever since my devices were upgraded to iOS 14.x the Sonos app is no longer able to connect or recognise the speakers. I reset routers, removed and reinstalled app but no permanent solution. Haven’t used the speakers in months. Waste of money and waste of time unfortunately.

@Tom_BP . You are referring to the iPhone presumably? It was your phone that was updated to iOS 14, not the Sonos app, nor the Sonos devices.

Please note:

“With the release of iOS 14, Sonos requires the “Local Network Access” permission to be enabled in your device’s settings. For more information, see our article on Sonos app permissions.”

John,

you are correct. iOS is an Apple operating system for mobile devices (phones, iPads). I’m also aware of that I updated my phone. Since then the Sonos app does not connect to the speakers. There are plenty of suggestions from resetting routers to reinstalling apps and to granting permission on the phone. Did all. None worked. Gave up on Sonos.

J

John B

Shame because if the app cannot find the system it is a permissions or local networking problem. (That isn’t the same as saying your network is faulty, btw.)

But if you have given up, so be it.

C

ClausN

So you gave up on Sonos? The easiest taget always is to kill the messenger. Most likely the issue is IOS settings or your network. You never replied to Airgetlam’s question.

J

John B

@ClausN . @Tom_BP crashed the thread with an unrelated query. Well, not a query but a whinge. He is not the OP.

Ken_Griffiths

John,

you are correct. iOS is an Apple operating system for mobile devices (phones, iPads). I’m also aware of that I updated my phone. Since then the Sonos app does not connect to the speakers. There are plenty of suggestions from resetting routers to reinstalling apps and to granting permission on the phone. Did all. None worked. Gave up on Sonos.

Perhaps try switching off ‘Private Address’ on the problem controller device - goto the iOS network settings and look at the properties of the current WiFi network connection and toggle off the feature and try the Sonos App again from a fully closed (slide off screen) state.

Hope that fixes the issue.