Spaces & Setups

Hi all, I have 6 Sonos One SL that we play music via AirPlay. Is there a way to connect them via bluetooth instead? We would like to gain some of the bluetooth functionality. The devices are mounted about 16 ft high. Any help is appreciated. 

I am no longer in possession of this Roam. Instructions seem to indicate I would have to create a whole new system and re-add all my current devices (minus the Roam). Is there really not a better way?

HiI am new to Sonos and I am trying to connect my TV to Sonos Arc and Sonos Amp/4 ceilings speakers. I had bought Sonos Amp and 4 ceiling speakers and connected it to my LG TV. The ceiling speakers worked fine but I could not hear the TV speakers. I read on this community that if I get a Sonos Arc, I can connect it to the TV with HDMI Arc cable and it can wirelessly connect to the amp and ceiling speakers. So, today I got the Sonos Acr too but I am only able to hear from the Arc and not from the ceiling speakers. I called the Sonos Support team and they said I need to have both Arc and my Amp connected to my router via LAN.Can anyone kindly help me to confirm if LAN is required? If not, could you please guide me how to get both of them working with my TV.  thanks Adeel Moderator note: We updated this article in October 2023 with new information below.Here are instructions for the newer Amp…https://support.sonos.com/article/surround-sound-guidelines-and-limitationsIf it’s the older Conn

I've seen this topic a few times and would like to know when this will be implemented? We’ve just had an update and I this has not been included. This “low speech high music” issue has been discussed for over a year now and give the recent update, don't understand why this has not been addressed. I don’t want to have to run night mode or speech enhancer just to watch some content where I can only just hear the dialogue above the other sounds. I’d like control over the centre channel in the arc.Again last night I found myself constantly adjusting the volume to hear certain things, can you confirm this will be implemented shortly? If not, I’ll happily replace the system for one in which I can adjust to my needs.(note: If id known about this issue I would never have invested in the eco system.)

I only found year+ old threads on this topic. Is this a feature Sonos plans on implementing? YTM has a great new music suggestion algorithm but it's useless if I can't feed the like from Sonos back to YTM. Help! 

Help me to understand how I can turn my TV (HTML ARC) on and not have to adjust the volume up every time. Why can’t the Sonos Amp hold its last volume position? This is the way audio devices have worked since forever. If I am missing something, let me know. Can this be a software update? What is the meaning of have it default to 0 anyway?

I just set up my SONOS Move and installed the app on my phone. It works great with this device. I would like to use the Bluetooth with other devices - mainly a laptop for if I watch a film/tv show.  However, my laptop cannot find the Move. Does anyone know why this could be? Or how to fix this? 

Since mid December Sonos Alarms stopped grouping our rooms.  The first Alarm of the day is the main issue, it will not Group our 5 Rooms.   After we manually Group all 5 Rooms and reset sound (some rooms stop playing sound for some reason even when First Alarm is Grouped)  all Alarms, more than 6,  come on throughout the day for the most part.   Except for 2 stations in the evening that we stream, we hear the Chime. Sonos or Tunein will no longer stream these two stations, but will stream if reset manually.  Several interactions with Sonos staff have failed to resolve these issues, we remade Alarms, rebooted router, modem several times and more.  We paid a bundle to upgrade Sonos system 2 years ago, 4 Amps, 1 Port, Move Speaker, Sonos now only provides frustration.  We suspect an upgrade to some software program in Sonos, Tunein or ? in mid December threw things off.  Perhaps Tunein?  We are on the “Free” Tunein.  Alarms all worked just fine for many years until December.  We have over

Hey brains trust, I bought an Apple TV 4K to add to my existing set-up, which comprises of the LG C1 and the Arc/2x One SLs/Sub gen. 3. I read connecting the Arc to the C1's eARC HDMI port and the Apple TV 4K to one of the "regular" ARC HDMI port is the way to go.Is this the above an optimal connection sequence in order to maximise the entire set-up's audio performance/feature sets (lossless sounds, Dolby Atmos, etc.)? Or does the ATV4K have to be plugged into the eARC port instead?I'm relatively new to the Sonos ecosphere and home theatre in general, and still learning how things relate/interact with each other.

Hi All,I have several unused Play:1 in my equipment and just thinking about buying a Ray soundbar. Can I still use the old Play:1 as surround speakers or do I have to buy new One SL ? Thanks a lot,Peter

If I connect a Sonos Amp with 2 non-Sonos speakers and sub…Will I be able to control the volume on each individual speaker through the Sonos app? Thanks in advance! 

Received notification this evening April 21, 2022 for System Update.  Wondering what I got?Inventory with updated hardware versionOne SL (left) 1.28.1.6-1.1One SL (right) 1.28.1.6-1.1Playbar 1.9.1.11-1.2Amp 1.24.1.12-1.2Sub 1.8.6.6-1.2Port 1.29.1.7-1.2OS S2 14.6 (build 68228040)

Recently the S2 app on my Andriod 11 phone stopped working, showing only blank placeholder screens for every function except speaker firmware update. Uninstalling and re-installing didn’t help. It was apparently insisting that a speaker firmware update was mandatory.However, all earlier versions of the S2 app on my other device continued to work just fine, so I reverted to an older version of the S2 app on my phone, and it worked fine there as well.So apparently this is a new heavy-handed attempt by Sonos to force firmware updates by crippling the app until you comply. Why not just update the firmware? Because then it won’t be the same product that works with my various platforms now - Sonos firmware updates of the past have permanently removed compatibility and functionality and are irreversible. There is no commitment to warn users of this in the release notes, so firmware updates can’t be trusted.

Okay, Im sure this question has been asked before but i cant seem to find a fix/answer at all only somebody saying to set a volume limit (which wont work in this case and ill explain why later on) My Setup: 2 Sonos One speakers either side of our sofa and 2 sonos in-ceiling speakers connected directly to the sonos amp which is connected to my Samsung 75” smart TV using ARC-HDMI Volume levels for following scenario:  1/10 is really quite  and 10/10 is really loud Scenario: Watching TV volume at 5/10 everything is fine. Turn tv off and cook dinner. Ask Alexa to play a song on Spotify on the Sonos ONE (have grouped them so they also play through the ceiling speakers). Volume is now 10/10 and neighbour can hear my music just as well as I can. Volume is so loud it almost punctures your ear drums. Turn the volume down to 5/10 to listen to music during dinner. After dinner you turn the TV on to watch a film and the volume is 1/10 and you cant hear a thing so you turn it up to 5/10 again and n

I was listening to LiveXLive on Sonos and unwittingly clicked the dislike 🛇 icon (as shown in the screenshot below) even though I liked the song.  The station immediately began playing another song.  How can I see what the initial song was?  And how can I reverse my vote from dislike to like for that initial song? For that matter can I see all the songs I have liked (or “hearted”)? Regards,Roel  

Hi I’m thinking of upgrading from a beam to an arc for my tv surround system along with the 2 ones and sub I already have.My question is can I use the beam as a speaker for radio and music in another room or is it only for use as a soundbar ,if so I presume I have to unpair it from the lounge and set up in a different room Thanks in advance Phil

After about an hour there’s no audio and the only way to get it back is to power cycle the arc. Im trying with just the arc.  Sun and surrounds disconnected from room

Hi.Are there Finnish users online?  Through which online radio service have you found YLE local radio channels?Has Yle (Finnish Proadcasting Co) local/areal channel been taken away from offering of the online-service providers? You have any idea?SonosRadio has not been broadcasting YLE programs for a long time, but now they have disappeared as well from other internet radio providers I have used.I understand that the problem is related to the fact that YLE is not a commercial operator but a Finnish state-owned production company.Regards

Does anyone else feel like they are getting ripped off by Sonos.  I bought many products just a few years ago and now they have a new Sonos 2 app that is requiring I buy all new products (at a pathetic discount) in order to use their system?  AND… to top it off, they have you return your equipment to them so that they can, no doubt, refurbish and resell at a premium.  I LOVED my sonos, but then I went to buy a new Sonos Roam for my wife for Mother’s Day.  That is when I learned that I can’t have the S1 app and Sonos 2 app work together… nope… I basically need to upgrade all of my perfectly fine equipment (soundbar, sub, play 5, connect) just to move to a new Sonos 2 app????  WHAT an EPIC ripoff. I am glad there are new competitors in this space. Sonos lost a customer and everyone I know that I used to tell sonos about, will get an updated email from me.  I feel completely ripped off!

Hi. I'm hoping you can help with a question. I have a LG Nanocell TV with a magic remote serial number akb75855501.I'm thinking about getting the new Ray soundbar. Will the remote work with the Ray? I can't work out if it is IR as well as wireless.Thanks very much.

I have the newest Sonos amp powering 6 Sonance Satellite speakers around my pool. I have an outdoor projector I would like to occasionally use and was hoping I could use the RCA inputs to connect for sound. My projector has the headphone outlet that came with an adapter that splits from the small (3.5 I think) output on the back of the projector to the red and white RCA plugs. I plugged those directly into the red/white RCA inputs on the Sonos Amp and tried to use the "line-In" option from my Sonos app on my phone, but am getting no sound. Is there a way for me to do this?   

I have an Arc for the front of the theatre with a sub woofer.I also have a pair of in ceiling architectural speakers in the rear ceiling. These are also sort of in the kitchen area as the room isn’t that large.The pair of rears are connected to an amp so i can have the full 5.1 but i was wondering if i wanted the rear pair to just play music as a zone of audio like the rest of the house is it easy to switch between the rears being music zone only to then be a part of the 5.1I didn’t think i needed to buy a second amp for one pair but maybe in the Sonos app / settings it’s just switching there? 

I have a turntable for about 6 months I am having issues with the sound being muted or muffled, especially vocals on my records. Are there any setting on the Sonos 5 that need to be adjusted to clear up the sound quality? Could it be the needle on the turntable?

Any info on what the fixes are for this?  I want to play my Moves outside but not if it means resets and frustrations once the battery passes 50%  

I wish to have an easy to use NAS for playing music onto Sonos, I’ve read lots of articles and it’s confusing me. can anyone recommend a simple NAS that can be used without too much altering of protocols or security settings or other apps