Ripoff with system upgrades

Forum|Forum|4 years ago
May 25, 2022
15 replies
903 views

Does anyone else feel like they are getting ripped off by Sonos. I bought many products just a few years ago and now they have a new Sonos 2 app that is requiring I buy all new products (at a pathetic discount) in order to use their system? AND… to top it off, they have you return your equipment to them so that they can, no doubt, refurbish and resell at a premium. I LOVED my sonos, but then I went to buy a new Sonos Roam for my wife for Mother’s Day. That is when I learned that I can’t have the S1 app and Sonos 2 app work together… nope… I basically need to upgrade all of my perfectly fine equipment (soundbar, sub, play 5, connect) just to move to a new Sonos 2 app???? WHAT an EPIC ripoff.

I am glad there are new competitors in this space. Sonos lost a customer and everyone I know that I used to tell sonos about, will get an updated email from me. I feel completely ripped off!

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Best answer by ratty

Here we go again.

Show previous replies

J

John B

In this case, it’s entirely possible that OP isn’t trolling, but just very much misinformed and/or made some inaccurate assumptions. I wouldn’t be surprised if OP actually has all S2 compatible devices (play:5 gen 2 instead of gen 1) and doesn’t even realize it.

I would be more surprised if he has any Sonos devices.

A

amun

Any stock still sold is not just old, it’s decidedly stale.

But still available to purchase...

K

Kumar

Any stock still sold is not just old, it’s decidedly stale.

But still available to purchase...

Here is where it gets tricky: Sonos would probably say that none such sold as new are from their authorised distributors. The problem of course is how does the average user know if a seller is such an entity or not? Assuming said user even knows these differences and looks for them.