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wrobinson5
Contributor I
May 25, 2022
Answered

Ripoff with system upgrades

  • May 25, 2022
  • 15 replies
  • 903 views

Does anyone else feel like they are getting ripped off by Sonos.  I bought many products just a few years ago and now they have a new Sonos 2 app that is requiring I buy all new products (at a pathetic discount) in order to use their system?  AND… to top it off, they have you return your equipment to them so that they can, no doubt, refurbish and resell at a premium.  I LOVED my sonos, but then I went to buy a new Sonos Roam for my wife for Mother’s Day.  That is when I learned that I can’t have the S1 app and Sonos 2 app work together… nope… I basically need to upgrade all of my perfectly fine equipment (soundbar, sub, play 5, connect) just to move to a new Sonos 2 app????  WHAT an EPIC ripoff.

 

I am glad there are new competitors in this space. Sonos lost a customer and everyone I know that I used to tell sonos about, will get an updated email from me.  I feel completely ripped off!

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    Best answer by ratty

    Here we go again.

     

    15 replies

    GuitarSuperstar
    Lead Maestro
    May 25, 2022

    You don’t have to return your equipment to Sonos.

    "Receive with simplicity everything that happens to you." - Rashi
      Kumar
      May 25, 2022

      The roam will work fine on S2 and all your present kit will work just as well on S1 - Sonos isn't forcing you to abandon S1, unless you want the Roam to play the same music at the same time in perfect sync as the other Sonos kit you have. Do you really need that feature is the question you have to answer.

        melvimbe
        melvimbe
        May 25, 2022

        Did you buy your Sonos speakers used?  You said you bought them a few years ago, but anything bought new a few years ago would be compatible with an S2 setup.  Your profile says you have a Play”5 Gen 1, which Sonos stopped selling many years back  The Connect:Amp may or may not be compatible with S2, but again, that depends on the age of the product.  Your other products listed looked like they are all S2 compatible.

        And as already pointed out, there is no requirement to return your products you used for upgrade discounts to Sonos.  You can continue to use them, sell them, or recycle them as you wish.  And there is absolutely no way that Sonos could or would sell S1 only legacy products as refurbished.

        https://www.sonos.com/en-us/shop/certified-refurbished

        Danny
          jgatie
          jgatie
          May 25, 2022

          All S1 devices were last sold in 2015, 7 years ago.  By any measure, 7 years is not “a few”. 

          Also, S1 devices continue to work just as well as they did at the time of the split.  In no way are Sonos “requiring I buy all new products (at a pathetic discount) in order to use their system.”  You can use the system exactly the way you did before.  You just can’t add new devices to the old system.

            ratty
            rattyAnswer
            May 25, 2022

            Here we go again.

             

              John B
              May 25, 2022

              OP joined today.  Gets lots of facts wrong.  This is the troll’s topic of choice.

              TROLL.  Ignore.

                ratty
                ratty
                May 25, 2022

                Ignore.

                Or give them 227 pages of posts to read. 

                melvimbe
                melvimbe
                May 25, 2022

                In this case, it’s entirely possible that OP isn’t trolling, but just very much misinformed and/or made some inaccurate assumptions.  I wouldn’t be surprised if OP actually has all S2 compatible devices (play:5 gen 2 instead of gen 1) and doesn’t even realize it.

                 

                Danny
                  amun
                  May 25, 2022

                  Deleted

                  ratty
                  ratty
                  May 25, 2022

                  Deleted

                   

                  In response to an earlier post:

                   

                  Play:5/Gen1 was officially discontinued 6.5 years ago, on November 20, 2015. https://en.wikipedia.org/wiki/Sonos#List_of_current_and_past_products

                  Any stock still sold is not just old, it’s decidedly stale.

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