Spaces & Setups

Good afternoon, can anyone tell me why when I go to order from SONOs website. when I get to country to ship to… in drop down does not have USA? 

I had the arc with surrounds and sub before the infamous drop outs problem. I eventually gave up whilst I had an opportunity to return it, mainly down to the lack of information from Sonos. I have now moved on to the new Samsung Q990, which is fantastic, apart from, the rear and sub drop outs. I swear I am cursed with soundbars. The difference with the Samsung is that it briefly stops but 2 seconds later comes back, but It’s not right. So, is it safe to come back to Sonos? I loved the sound from it when I had it. Cheers ps, if I did, is it worth getting fives for surround as this Samsung is a lot better at surround than the arc.

Hi everyone, A little bit of context, I just bought a odyssey g70a monitor that doesnt have spearkers so I am thinking to buy the sonos ray but I realize that the monitor doesnt has optical audio input, it only has jack audio input, my question is, can I use a optical convert to jack cable to connect the sonos ray with my monitor? Will it work?

Hello to the community,My current setup is (apart from the streaming services) a Project X2 turntable going into a preamp, then into the line in on a Sonos five. I have that Sonos five stereo pared with another and that is my main setup for listening to vinyl. I then have other Sonos ones around the house if I want to pickup the turntable when I’m in the kitchen etc (for example).Someone has suggested that I should feed the turntable and preamp into a Sonos Amp and then into passive speakers as my main system, then use the fives somewhere else in the house. They state, I will get a better HIFI representation from the turntable going into the Sonos Amp than the Five.My main question is - what is the difference between using the Sonos Amp and passive speakers, over going into the Five line in as a stereo pair?What is it (if anything) that the Sonos Amp has in processing sound over and above the Sonos Five input?I would value any thoughts/ opinions or experience…Cheers, Robin 

I’m building a new home and I have the opportunity to run with one of two options.  The room is fairly large with priority on home theatre, but to also play music in games room behind.  I’m looking for feedback on sound quality and ease of use.  Latency issues drive me mad btw!OP1: Arc in front, Sonos amp + ceiling rears, Sonos subOP2: TV connected to one amp driving in-wall speakers on the sides of the TV, and a second amp driving ceiling rears, Sonos subI am hoping to be able to simply turn on Sony TV and go (with full surround sound) without turning on other devices and messing with surround settings.  Also, to use iOS to play music in the room with a stereo channel (ceiling speakers are used as L/R and not surround channel).Thank you!

I have two Sonos speakers--one in my office and one in the kitchen downstairs. I listen to mine in my office while I work all day, and my family will pop into the kitchen and play music occasionally. However, Sonos seems to have changed this policy and will only allow Spotify to stream from one device at a time. I have the paid version of Spotify. I don’t understand why you wouldn’t let a family stream Spotify off of multiple devices--do you want us to pay for a new subscription of each device? Did I not spend enough money on this overpriced speaker system already? I feel like I’m paying premium prices for a less-than-premium product. I just want to be able to listen to music. 

Does anyone know if the Amp would be a good fit for either of these speakers? 

I’d like to replace my existing NETGEAR Router which seems to be dying with a new Nighthawk router.  Is the AX2700 a good choice.   I already own a Nighthawk EAX780 AX6000 extender and i notice SONOS complains about that all the time, and I’d like to not make the problem worse. 

Can Playbar connect to Humax STB instead of TV optical out? 

Has anyone on here bought the new “Mountson Premium Wall Mount for Sonos Move”. I’ve just received mine but it comes with the front cover attached, which needs removing to access the screw holes, but I cannot remove it! I was wondering if anyone else had one and had any tips to remove the cover?  https://smile.amazon.co.uk/dp/B08ZNR42WV

Hi, I'm looking to join to Sonos ecosystem and have found 2 offers and am wondering which is better. Option 1: 2 play 1s and a play 3 Option 2: 2 play 5s (gen 1)Mostly will be used for listening to music (techno and rap) and also for watching tv.From what I've read the play 5 gen 1s are significantly worse than the gen 2s and any comparisons I can find between 2 play 1s and play 5 (gen 1) say the plays are better due to the stereo pair. But if I had a pair of play 5 (gen 1) that would negate this point so I'm not sure which option I should choose.Thanks.  

I just purchased a home with in-wall speakers and wall controls in about every room. These speaker wires all terminate in the living room near my entertainment cabinet to a Niles  HDS-6L Speaker Control Box. I have a Sonos Playbase and three other Play:1 wireless speakers. I simply want to push the Sonos Playbase audio to these in-home speakers. How to do?

Is there any news on when volume normalisation will be available for playing spotify through sonos speakers?I’ve just purchased 3 speakers for my business and I’m getting really frustrated at having to constantly alter the volume because the playback is either too loud or too quiet.If it’s not something you can/want to do please let us know and the reason why. I think we deserve an honest and comprehensive answer.

I run a split system, usually without issue. However after the Desktop S1 app recently got confused and needed a Reset, one of my Play:5 Gen 1s has become quarantined. It shows in the ZoneGroupState like this:The IP address is correct, but the name is wrong (that is the name of a Beam Gen 2 on my S2 system).If I run the S1 Mobile app, it lists “Den” as “Needs update”. If I try to take the update, it says none is available.How do I get my Play:5 back into a usable state?

HelloI have an LG OLED65CX6LA TV connected via eARC to a Sonos ARC purchased last November. Working perfectly during all this time. It is connected to a Sub and two Play3 as rear speakers.Since yesterday the remote control of the TV has stopped working and I have to adjust the volume of the bar with the iPhone or with the touch buttons on the bar. The TV remote works perfectly with the internal speakers of the TV. I have changed the HDMI cable to rule out a malfunction of it. I have reset the bar to factory values ​​but the problem persists. For a while the remote worked but the sound switched between the bar and the TV's internal speakers.The sound from the bar is still perfect and I can comfortably watch movies in Atmos and Dolby Digital. But I can't adjust the volume. The only way to do this is to watch TV through a second-generation Apple TV 4K. The Apple TV remote works perfectly through the IR port of the ARC.The TV updated WebOS a couple of days ago but the problem appeared yest

Hello all, just a quick question to ask what content people are playing that provides Dolby Atmos True HD?.4k Blu-ray seems to be one but what else?.Still weighing up options, I have an Nvidia Shield Pro that is capable of 4k and Atmos True HD output from streaming services.Is Dolby Digital Atmos compressed noticeable poorer than Atmos True HD?.I presume best Netflix offer is DD+?.

Hey everybody,we are having troubles to connect our Sonos Beam (+ 2x Sonos One SL) to our projector Epson EH-TW7000. Our end goal is to have 5.1 Sound. Our main input is a FireTV Stick.The projector doesn’t have any HDMI Arc output nor an optical. I already bought a HDMI Matrix Switch and tried to connect it with the optical adapter that came with the beam as I noticed the HDMI Arc doesn’t work. Unfortunately I had no luck with getting a connection even through the optical...This is the HDMI Matrix Switch I was using:https://www.amazon.de/gp/product/B07Y2GMC3G/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1Is there anything else I have to set for the sound to work? And if possible a different solution to get 5.1 Sound as I heard that optical is not compatible.Thank you so much! 

So I have a beam with x2 One SLs connected to the TV for surround & WiFi for multi room where I have other One's around the house. All are fine except when I'm near the One sl's (around 2ft) in the living room that are linked to the beam where they start cutting out & in like interference. Anyone else experiencing this issue? 

Hi,Just purchased a Samsung Frame TV (2022) and am considering buying a Leon Frame bar as it will match the aesthetics.  This soundbar does not have an HDMI Arc connection.   I have previously installed in-ceiling front and rear speakers, which I plan to connect using separate amps.Relatively new to this world, but I’m concerned I won’t get 5.1 surround with the way I’m trying to set this up and would appreciate guidance.Samsung Frame TV to Sonos Amp (HDMI), same Sonos Amp to Frame Bar (Center speaker) Front and Rears each with their own Amps.  Sub on its own.Will I get 5.1 out of this setup?  Apologies if this is obvious, appreciate your input!

Is there any difference between having a Boost connected to the router vs a Play 1 connected to the router?Do they both provide the same quality of mesh? Or is the Boost better because that’s is only function?thanks

I just got a sub to pair with my Sonos amp and 4 ceiling speakers that are non Sonos. I am wondering what I should set the crossover frequency at? Sub is under my tv in a larger living room. Also any preference in laying the sub down or standing it up?

Hi. I am mounting my Playbar on the wall and would like the wiring to be as discreet as possible. I was originally going to use a ninety degree connector for the figure of eight mains cable but now realise that will not work as the socket on the Playbar is recessed. Anyone found a neat solution to this? Any help hugely appreciated.

I have amazon prime / amazon music (not unlimited)When I try to open amazon music through sonos I get the message 'Request Operation Failed'I have tried to remove and re authorise my amazon account within the sonos app which hasn't made any difference.I have also checked my membership status in amazon music which is correct.After looking at previous threads these are the only suggestions but neither work.We've also tried this on my wife's phone (she uses apple where my phone is android) and we still get exactly the same message. Any help would be appreciated please? 

Hi all , hope you can once again help me out , in the notification panel on my phone it says " Dolby digital 5.1 " , which is great but when I watch something in Atmos it's blank ? As you can see , thanks  

LG OLED BX 65Sonos Arc + Sub + SL x 2 This problem began a week or two ago. I noticed there was no audio coming from the sub and surrounds while watching an Atmos movie, the only sound was coming from the Arc. Everything in the app was fine and seemingly still connected. So, I rebooted everything and all seemed well again until I had to pause what I was watching for a few minutes. When I unpaused, the Sub and surrounds were once again not emitting audio.I tried changing what I was watching and tried moving from the Apple TV to a Blu-ray player and even to the TV’s built in apps, same result, no audio from the sub and surrounds, only the Arc was working, no matter what type of audio I was listening to, Atmos, Music, PCM, Dolby Digital etc. The only solution was to reboot the router and unplug all 4 Sonos components, reconnect everything and then all speakers would work again, until there was another situation in which i had to pause or even turn off the TV. Is anybody else facing this r