Spaces & Setups

I am a very happy and loyal sonos customer, (I am using a translator I hope you will understand my thoughts) surely there have been some requests in the past but I would like to ask the technical department 2 things .. 1) from the sonos app why don't you put a sound bar center channel equalizer?2) or create a free system in the sense that I use my play3 as left and right channel and arc only as center channel

Tonight I hit the “Party Mode”.  I will not get specific but there is a Sonos speaker all over the house.  Except in the pool.  Next to the pool yes.After saying hello to the neighbours and them something something, TURN IT DOWN!..  I decided to go to my headphones.  Exit Sonos app and back to…. another app.  I have read all the posts and the people saying that the app is a control centre, not sure for who, NASA or maybe SpaceX > “Starman Man”..  I just need to ask why?  If I have Sonos speakers I use your app.  If I had another companies speakers why would I open Sonos?  Why can I not just use the same app for all of my music?  My subscription is not with Sonos.  Your blocking of local playback does nothing for your brand.  It just makes me ask if I should look at Apple or Amazon.  Their sound is not as good of course but sometimes I just want to listed to music.  Yesterday via my Sonos speaker.  Today via my headphones.

Thought this was a feagure of s2. 

Hello from France,When you put the soundbar at the front, all works well.When you put the soundbar at the back, the L/R audio are inverted.Is there any feature to revert the audio channel for a entire room ?If not, how to ask for a new feature ? This could be useful.Best regards,  

 I just got my Sonos Arc today and I’m loving it!I was just wondering if my Arc is too far from my TV (20 inches from bottom of TV) as Sonos recommends Atleast 4-6. If so, do you guys recommend wall mounting the Arc? Am I loosing any sound immersiveness? Currently the Arc is sitting below my sitting position so if I wall mount my Arc will it noticeably sound better. For reference my ceiling is 9ft and I'm sitting around 6.5ft away from the ArcAlso should the Arc be placed on the tip of the console like the pic attached or I can push it backward as it will look neater.My main use is for watching movies and TV shows so I would appreciate any setup improvement. 

Hi, I’ve got a Beam Gen 2, sub mini & 2 One SL’s as surrounds. They’re working & sounding great. But on the S2 app under the Surround Audio setting page,the Surround Distance categories are not activated and no adjustments can be made. Have I done something wrong in the setup or has this category not activated for some reason.thanks, Mike.

Can 2 Roams be used as rear/surrounds with a Beam?

I have surround system with Arc + 2x One SL. I have already Trueplay-tuned that system with my Iphone 14 Pro Max, which has iOS 16.0.2. Now I have recently added also Sub Mini to that system without any problems, but when I try to Trueplay-tune the whole system, I get error message that Iphone is not supported ??? Any idea, what could be the problem and silution ?

Hey everyone, I'm a bit of a novice when it comes to all things sound. Love my Sonos system and just got the mini sub for my Beam + One setup. I’m struggling to figure out where to place it in the room. The best spot space wise is on my entertainment unit behind the TV.I know it’s not perfect, but how much bass quality am I losing with that placement?Thanks!

Received my Sonos mini sub. Set it up, power light is on, no difference to the music? Anyone with any ideas.  NICK

I currently have following setup:Playbase, Sub, 2x Play 3 for movie and music. All speakers combined to a surround set.I want to change the old play 3 with new 2 x Sonos Five for better sound for music. And I want to use these speaker as well as surround speakers in the rear of the room.That means all Speakers (Playbase, Sub and Sonos Five as Sourround Set.The Sonos Five can play Ultra HD streamed from Amazon.Does I will have also this quality when I use the Speaker together with the other speakers? Or need I separat the Sonos Five from the other to get the full resolution.    

sorry for my poor english since end of september, tracks i have listened from youtube music on Sonos doesn’t appear in my Youtube history on other apparels ( PC or phone)any idea?KR   

I upgraded to a new TV that supports Dolby Atmos, eArc, etc. I often stream content through an Apple TV 4K which does a better job than the TV’s native apps or any of the Firestick products.Currently the set up is Playbar, Sub (gen 2) and two Play:1 surrounds. I ordered a Beam Gen 2 to replace the Playbar to take advantage of Atmos content. (Sorry, Arc, but your price and mounting system made you impractical for my setup.) Question 1: Playing music via my Apple TV seems to be the only way to get Atmos/Spatial music into the system. I’m fine with that for the moment. Right now when playing TV content it automatically goes to speech enhancement mode, something I absolutely want when watch video content. So this comes on automatically when playing music via Apple TV. Does this impact music audio and how? Will I have to remember to turn speech enhancement on and off manually to take best advantage? Question 2: Since I still love my Playbar, I’m thinking of putting it in a large room (no TV

Our old computer system (iMac G5 2014) was hosting our music library which was running two Sonos Play 5 (get 1) speakers without issues. Each speaker had a unique name, and I was able (via the controller) to turn each speaker on and off individually.That computer died a few months ago. I went to hook up this same system to a different mac (Mac Mini 2017 vintage), and after a few tries got the system working, but with only one of the two speakers. When I open the controller interface (I updated the software upon moving the system to the new computer), the option of adding/selecting each individual speaker no longer exists. Instead, the only addressable option is a group name I had given the two speakers.So, how do I reconnect the second speaker into the system?

I recently removed my Sonos Arc/Sub/One SL system from my TV Room and installed a Sony audio system on my Sony TV. I preferred the Sonos system so after a couple of days I removed the Sony audio system and I installed back the Sonos. But the problem now is that the Sonos sound is badly affected. Bass is boomy both from the Arc and the Sub and there are screeching, harsh sounds from the rear speakers.  Only other change I made is I installed EU plug to UK plug adapters on the end of the power cables. In Cyprus where I live power plugs/sockets are the same as in the UK but for some reason Sonos ships its products with EU plugs. Before I plugged the EU plugs (2 pin) in the 3 pin sockets but I thought it was better to use an adapter now. What can I do to fix this? I did the TV setup in the Sonos App but still no change. I thought of resetting the TV and the Sonos speakers too but I would like to hear from someone on this forum first.

How can I disable the Sonos iPhone app haptics (volume slider) without disabling haptics globally in the iPhone settings? If no control exists, please add it. 

Hi - Has anyone successfully group a stereo pair of Play 1s in the same room as the Connect? I have a Connect set up and a stereo pair of Play 1s set up, but the S1 app won't let me have them be in the same room. If I select "Porch" for one of them and then attempt to set the same room for the other, "Porch 2" is then listed in the room choices and not just "Porch." Arrgggghhh!

I just replaced my Playbar with a Bean Gen 2 in my home theater. Everything is working great. Getting Dolby Atmos with spatial effect when listening to music via my Apple TV and Atmos video content. However, I can’t get the Apple TV remote to operate correctly. It turns the volume up and down for the Beam (plus connected sub and surrounds). But if I add other speaker groups in other rooms, only the volume of the Beam group changes.I also use a Logitech Harmony remote and that adjust the volume of all speakers as it should. When I had the Playbar the Apple TV remote also controlled all grouped speakers. I must be missing some setting somewhere but can’t figure it out. Help please!

On Jul 10th I placed an order on the sonos website for the “Immersive Set with Arc” package and a 2nd subwoofer. Neither appeared backorder and even now on their website they appear in stock. I did get expedited shipping.I did not create an account before the order and I used paypal to checkout.It has now been 5 business days, paypal shows the payment as complete, the  money came out of my account instantly and I have 0 communication from sonos about my order. ( Besides my account confirmation email)After the order was confirmed the website asked me to create an account, i did and the order does not show up under that accounts order history.I contacted support via the web chat and apparently they don’t have access to order information?!Do I rally need to call in to get this resolved or is there someone that can look into this for me? 10am-7pm is very inconvenient for me. For a product with such a premium price tag I had hoped for better support.

I’m dredging up what seems like an older topic, but one with conflicting answers out there--connecting Sonos to an iTunes database on a Sinology NAS.A few months ago, my Sonos system stopped connecting to my iTunes database, hosted on a Synology NAS with their latest DSM software. I'm not sure if the problem started with an update to the Synology’s DSM, or something else. I deleted and re-added the library, but to no avail. It’s odd, the library indexes, but whenever I try to play a song it says that the file cannot be found. I did some initial online research, and saw that there--at least previously--had been issues because Sonos would only work with SMB1. But then I saw other posts that suggested the problem had been solved.Fast forward a few months, and I finally had the time today to call Synology support. After two calls, nothing solved, second tech said they’d call me back in five minutes but never did.First tech had me change settings to permit SMB1 communications, despite dire

Replaced our WiFi router with a new one. Same network name, same password. Google Nest reconnected fine. Not Sonos, tho. Sonos app showed the “Fix it” message. Tapped through, and started the “Update your system’s network settings” process. First time, the app just crashed midway through. Started it again, and it failed midway through. Third time now, and the app just hangs (going on 15 min) on the screen that says 2-3 minute process. 

I've spent hours on the phone with tier 1 and 2 and no one knows anything about setting up a media server or how to troubleshoot the errors they generate. Even the email follow up link the last guy sent me generates a system error. Sonos is worse than Facebook. 

How can I play playlists that I created on Spotify on my Sonia system. I have already added Spotify as a service on my Sonia but I can’t find a way to reach my Spotify library playlists to play on Sonos

Good evening. I would like to setup up my sonos comprising of ARC SUB  and 2 SONOS ONE  aas a home theatre but would like to use sonosnet to free up my wireless. Is it possible to hard wire all of the speakers and hasve them set for home theatre with the ONE as surround ? 

Can anyone assist in adding the BBC Sounds to Sonos services. I've followed the usual process for adding the service but as soon as I return to Sonos app I get a message stating unable to add account? Any ideas out there?