Spaces & Setups

It’s finally great to see Amazon Music in Dolby Atmos supported on the Sonos Arc.  However, I was playing The Beatles Abbey Road in Dolby Atmos on the Arc sound bar and realized that the songs on the second part of the album that are mixed together are played with a gap in between.  Is this a codec issue, a problem with Amazon or Sonos hardware?  Anyone listening to music where songs are mixed together in Dolby Atmos can share their experiences.  Thanks in advance

Hello, I've been trying to watch Blu Rays on my PS4 Pro and it's been driving me nuts that every Blu Ray with DTS tracks transmit as Stereo PCM. My System: Sonos Beam (1st Gen), Sub (Gen 2), two Sonos One (1st Gen), PS4 Pro, LG C1I recently bought an LG C1, and annoyingly the TV doesn't decode DTS Audio, so I understand why I can't get DTS Audio; however, Stereo PCM makes Blu Rays a worse option than streaming. I have my PS4 Pro set to HDMI audio, and Bitrestream (Dolby). I have tried the LPCM option, Bitstream (Dolby), and Bitstream (DTS); none of them fix the issue. I've also clicked the start button within a Blu Ray and changed the Audio Format to Bitstream. I have my C1 set to HDMi(Arc) for Sound Out, eARC enabled, Digital Sound Out to Auto, and HDMI Input to Bitstream. Ice tried Sound Out to PCM/Passthrough with no success. .Am I just stuck with Stereo PCM or am I missing a step? Thanks for reading!TLDR: PS4 Pro Blu Rays decode as Stereo PCM on LG C1

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hello I have a new 75 smart Samsung TV and I am lost in the easiest and most effective way to connect this to Sonos? Any help would be much appreciated! I have a Play 1 Second Generation but not sure if it has Bluetooth and if this can connect with the other speakers (2 x Play 3 Sec Gen, 1 x Play 5 First Gen). The sound is amazing but not much use for cinema sound unless I can connect to this. Thanks and regards

I have just tried to set up my sonos roam, I have play one speakers in the rest of the house. It immediately asked for me to run an update which wouldnt run, there were no internet issues. eventually the device was not showing on the app at all.Error code 30 came up and we did everything to over come this via install app and chat bot but nothing worked. can anyone help? 

Hiare these lip sync issues resolved ?I have read through the responses and don’t see an definitive answer to the issue I have read there’s doesn’t seem to be an issue via optical but I have eArc Sony tv , and enjoy the 5.1/atmos I have a sky hd box , but resisted upgrading to sky q coz of the sync issues ….is it still an issue or has been silently resolved ?thnks 

Hey new to the Sonos and love them!! Quick question tho, have one sl 2 of em currently connected to arc and sub!! What else can I add to it for surround sound ? Does in ceiling speakers work with it ? Does a regular one work ? Or 5 or any of them ? trying to do awesome surround sound and have huge living room. Thanks and let me know what basically can be sued and hooked up to it   

Hello all! I am having a problem connecting my new Sonos arc to my Apple TV and my Philips HDMI sync. If anyone can explain the proper setup it would be greatly appreciated. thank you all in advance

Hi  i am about to buy a sonos arc system and I need to know if I will experience any issues when connecting my ps4 pro to my projector, then use the hdmi arc to transfer the audio in 5.1 dolby atmos to the arc. i havent seen any topic so far so I want to know if anybody has this setup! thanks!

I recently purchased an Arc, Sub and 2 Sonos Ones to have surround sound in my home theater. My room is 14.5 ft x 23.5 ft. The ceiling height is 8 ft. What I am trying to figure out is which direction I should have the TV/Arc facing. Should I have a shorter distance to the back wall and a longer distance to the walls on the sides of the room or vice versa. With the Arc using the walls to reflect the sound, I am not sure which direction should have the longer distance to reflect the sound waves. Thanks!

Ever since the latest android update my system has been a mess.  Sometimes a component of the system can’t be found.  Other times whole portions of the system disappear.  The only way I have found to fix it is to do a factory reset on all of the products and set them up from scratch.  Then a week later it is all messed up again.  I have even tried a different wireless router.   I am using Android to run the system.  I have four Play 1s and a beam for the TV

I just upgraded from an iPhone XS to 13 plus and my S2 app pretty much has ceased functioning. For context, my wife upgraded the exact same phones and hers works as well as ever (albeit it’s still the baseline level of bugginess).At first, I opened S2 and it was super slow and would crash while trying to load all the data. I would click a button and after 60 seconds the button would partially load (Settings, for example) or it would crash. I uninstalled the app and now I can’t even open the Terms of Service. It opens, freezes entirely, and half the time it crashes. My Sonos system is functionally useless without the controller. Again, it works just fine on my wife’s identical phone and iOS. If I could upload video, I would upload the screen recordings. This is a technical disaster and the Support Bot couldn’t figure out it’s algorithm well enough to get me actual support. I’m at my wits end with this. Help, please.

Just curious… Has there ever been any talk about creating a slider in the app for the center channel (Dialogue) for the Arc/Beam? I know there is a dialogue enhancement feature, but that doesn’t seem to help much. This feature request seems to be very possible since Sonos added a slider for height on the arc, which in my opinion is less important than the center. Many people have different levels of hearing and to most, dialogue is the most important. I’d love a feature to let users set the dialogue to a level that makes them happy and is accommodating to their level of hearing. Many other companies have this feature and I hope Sonos can bring it to their eco system. On a side note...For android users, I think it would be amazing to allow us to use a Roam for True Play. Seems like a great way to use a mic that is a part of the Sonos eco system.

Hello everyone,  I have a 5.1 setup with my play bar, sub and a pair of ones. My sub recently had an issue and no longer works through wireless link only wired. My app recognizes it and everything but I get no sound from the sub.  if I move the sub to another room with any other configuration of speakers it works it just doesn’t work with my playbar. I know there are multiple post about this issue and I’ve tried every single thing but no luck. I opened this new question because wanted to get some extra help also with the a diagnostic I ran: 917345049  

I’ve got a Sonos Beam 5.1 setup (Beam, Sub, 2x Play: 1) and I used to be very satisfied with it.  However, I recently moved to an apartment with a slightly larger living room, one that puts me a bit further from the TV (about 12’ from the TV vs 8.5’ in the old setup).  On paper it doesn’t seem like it should be a big differnece, but it has really impacted my subjective experience.  In the old place when I was closer to the TV and soundbar, it felt like the Beam provided a decent amount of separation. Now it feels like all the sound is coming directly from the TV on the center channel, without much in the way of L/R.  This has me considering upgrading to the Sonos Arc.  Has anyone made this upgrade?  Would it provide a better experience for me?  I’ve got the Sub, so I’m not looking for more low end; mainly more separation.  Will going from the Beam to the Arc help in that regard?

Those who are archive.org fans….write them and ask them to find a coding team to create a Sonos service app to link and browse through the Sonos app.  I’d gladly pay $10 to have that service and catalog on Sonos.  Relisten is great but is only maybe 20 pct of the archive.org content.   This needs to happen, people will pay archive.org for the app, they are always trying to raise money.

Hey!Would a Sonos headphone on wifi & bluetooth with the looks of the Apple AirPods Max that works with the Sonos app and some cool functionality (dolby surround etc.) be an idea for a next portfolio addition?This is what I miss. Hilbrand

I found this   And I have followed the instruction on how to go about it..installed npm and 2FA then gone to terminal and sudo npm install -g sonos-web-cli then npm audit fix --force and searched the instruction on what to do next.. Seems I missed out a step.  but still, using the commands the commands in terminal even with sudo I cannot get an instal that does not fail Not sure what other info to supply at the moment so will leave it at that , until someone can let me know what they need to know to help me.Install log from npm included below    

Hi, since the ARC is connected to my Sony AG9, I can no longer switch to the television speakers (TV system). So deactivate the output via the audio system and activate the TV system. As soon as I switch that in the television menu, it switches briefly 2-3 times between the TV system and audio system and at the end the audio system is active

First, I am an adept of sonos products.Now. For the roam, sorry..Change all the time from bluetooth to wifiWithout charge, just wait for 20 minutes before she accept to answer to you, when she accepts to charge with her sonos base (not all the time).Lost from group permanent. To be reinitialized all the time.Connexion in bluetooth ? Call Einstein!!!Don't buy!! Go for the rest of the products.   

Having to submit this question is a matter of frustration and embarrassing at the same time.  Frustrating because I haven’t been able to figure out a fix on my own and because supposed solutions vary depending on whether the Sonos device is a Beam, Playbar or Arc.  Embarrassing because I haven’t been able to determine whether the problem I’m actually trouble-shooting is the same as the multitudinous solutions I’ve seen.Specifically, I’ve connected my LG CX77 to my Beam (Gen 1) and surrounds (Play 1s) via HDMI using eARC.  The LG Magic Remote properly controls audio sent over HDMI to the Beam.  But, the LG Remote will not control the volume of my Sonos system for any audio source other than the TV, i.e., Tidal, Spotify, Tunein, etc.  Is there an actual fix, or am I condemned to using at least two remotes?It is not an adequate solution to try and fool the remote to send IR to the Sonos.  The sound quality transmitted via HDMI in a surround configuration is far superior to that available

Hi, question already seen on this community, is there news about Apple music lossless on Sonos S2 native app. After Qobuz and Amazon, Apple Music should be the next new entry.

Sonos has a new feature product roadmap for the S2 App.  It’s about resource allocation (soft/hardware engineers) budgets and, prioritization. Understand the game; don’t focus on the players…Complaining just generates endless, obligatory and vapid Corporate speak responses.Unless there are hundreds, thousands of voices voting on this poll, or through comments or “+1”’s, line item by line item in this thread, Sonos has no impetus to......allocate dev resources to a NEW priority (TruePlay for 2020/2021 Apple devices)I have an brand new Arc, Sub 3, and One SL ,pair ($2,053.00); iPad Air 4 (2021).I vote ‘YES”!

My three Pico audio remotes for Sonos just started behaving weird.  The Pico OFF button does not turn off Sonos.  The other buttons on the Pico audio remote work fine.  Any thoughts????

Hi all , hope you're all well ! The S2 app notification  disappears occasionally from my phone , it can be there for an hour then it goes off and I have to go back on the app and it appears again , also in the app it said something like " can't connect let's fix this " speakers and beam were all ok I just forced stopped the app and all was good , just seems a bit buggy ? 

Hello. I upgraded to the s2 app and lost the ability to use my connect. In the past I had 30% off for upgrade on the connect as I want to upgrade to Arc. After moving to the s2 app I can’t find the connect in the apps anymore so I can’t see the upgrade offer. Is there a way to put in serial number and check the upgrade offer another way? Matt