TruePlay on 2021 Apple Devices - Pushing On Sonos' Product Roadmap, Participate Here

To clarify, you are asking for the ability to trueplay tune Sonos speakers with certain Apple devices?  Can you list out the specific devices you can’t currently use trueplay with  that you think you should be able to?

How do you know what the current priority level is, or that it’s a heavy lift to get priorities changed?

For those who want more details, here is the support article on trueplay support.

https://support.sonos.com/s/article/3222?language=en_US

It should also be known that Sonos does have data on what devices customers are currently using to control Sonos.  If there are a lot of iPhone 13 Sonos users out there, Sonos knows. Of course, they don’t don’t how important trueplay is to you, not discouraging people not to vote or voice their thoughts on it.  

Edit:  Also should add that iphone 13, if that is the model that’s the big concern here, was release a little over a month ago.  Don’t know if Sonos was given a model in advance to develop and test trueplay on, but they would need some time to make sure it works properly before releasing it to the public.

Thanks for the clarification ask, Danny / @melvimbe 

Yes, on TruePlay for certain Apple devices.

Other threads suggest, “coming soon” is meaningless; I’ve seen people report 11 month waits for new Apple devices; hence the logic of customer participation, voting to drive Sonos product roadmap prioritization… .

Devices I’m asking for:

• iPad Air 4 (2021); any other devices that are still are not supported from 2020/2021 
• Below is the link to a list of the “coming soon” devices (Best I can tell, Sonos’s answer for specificity as regards “coming soon” was met with non-answers)

https://support.sonos.com/s/article/3222?language=en_US

• iPhone 13
• iPhone 13 mini
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPad (8th generation)
• iPad (9th generation)
• iPad mini (6th generation)
• iPad Air (4th generation)

I have no idea what Sonos, priorities are; I base my ask on seeing others wait 11+ months, in the other threads on this subject, for their new Apple device to get TruePlay...

I know it’s a heavy lift to reallocate resources, generally, due to my experience with dev.

Sonos has always supported new Apple devices, it just takes a while for them to calibrate Trueplay to the new hardware.  I highly doubt this thread is going to speed it up any. 

I assume this is the other thread you’re referring to?

For reference, Google says that iPad Air 4 was release Oct 23, 2020.  iPad 8 was release Sept 18, 2020.  iphone 12 was also released on Oct 23, 2020, and is supported. I believe he remaining devices on the list are Sept 2021 releases.

Correct on the other thread: Pt. 1 and 2.

Exactly my point, my iPad Air 4 is now 12 months into, “coming soon”. (per your data on release dates) To be accurate and fair, is “iPad Air 4” the same thing as “iPad Air (4th generation)”?

Thanks, Danny / @melvimbe !

I highly doubt this thread is going to speed it up any.

Agreed, lol. @melvimbe 

@Support - Sonos @melvimbe 

If buy an old iPhone that supports IOS 12, am I correct in understanding that this would support TruePlay regardless of the iPhone version, per the Sonos link below? The Sonos link, best I can tell, only speaks to IOS version, not iPhone verison.

https://support.sonos.com/s/article/3222?language=en_US

E.g., Apple is saying the below legacy devices support IOS 12; can you confirm any of the below will work with the S2/Trueplay functionality, as long as they have IOS 12 installed? 

https://support.apple.com/en-us/HT209051

iPhone

• iPhone XR
• iPhone XS
• iPhone XS Max
• iPhone X
• iPhone 8
• iPhone 8 Plus
• iPhone 7
• iPhone 7 Plus
• iPhone 6s
• iPhone 6s Plus
• iPhone 6
• iPhone 6 Plus
• iPhone SE
• iPhone 5s

Thanks!

The iOS operating system is clearly not important here - It’s just the different microphone hardware and the way it captures the audio.

Just as an example, I have an iPhone XR that can be used to TruePlay tune Sonos products and it’s now running iOS 15.0.2

I guess Sonos have to take a ‘batch’ of each of the newly released Apple products to then test each models hardware to ensure it works to correctly to calibrate a ‘Rooms’ TruePlay settings. It probably takes a lot of work to certify each new iOS product for this purpose. 

I guess eventually, with enough raw data captured during testing etc; that perhaps the mics in each of the ‘newer’ Sonos speakers might be able to one day Auto-TruePlay themselves, like we now see with the mobile products ‘Roam’ and ‘Move’.

I’m surprised the mics in the ‘Roam’ could not somehow be used to TruePlay tune a room too, instead of resorting to using an iOS device, but I guess there are technical reasons behind such matters.

Thanks, @Ken_Griffiths!

I’m going by Sonos’ guidelines, in regards to the IOS version; please see below:

https://support.sonos.com/s/article/4875?language=en_US
 

Mobile device OS requirements

An iOS or Android device is required to set up a new Sonos system or add new products. The Sonos app is available for the following OS versions:

 

 Sonos S2 app

• iOS 12 and higher
• iPadOS 13 and higher
• Android 8.0 and higher (Not supported on Chromebooks)
• Fire OS 7 and higher

Ah I see 👍 .. it’s sometimes often easier to just to borrow a device off a mate for ½ hour - as it’s a feature that’s often ‘just set and forget’ anyway in the majority of cases.