TruePlay on 2021 Apple Devices - Pushing On Sonos' Product Roadmap, Participate Here

I’m using up my borrowing good graces… @Ken_Griffiths 

I like to move the surrounds around, angle them differently for the rear soundstage; try different positions for the sub, angle the Arc, itself, during playback of Atmos content etc. and then retune afterwords. 

I’m going to buy a cheap, supported iPhone for $50 -$150 to have a dedicated tuner, since Sonos doesn’t seem to be prioritizing support for my iPad Air 4th gen, a year after it’s release date, lol. I think that’s more than a reasonable amount of time to have waited for a current IOS gizmo’s support...

Think they’ll give me a refund, for the cost of the the iPhone tuner, for a less than stellar CX with my $2,050.00 of new Sonos gear? (LOL)
 

@Support - Sonos

October 23, 2020

iPad Air (4th generation)

Type	Tablet computer
Generation	4th
Release date	October 23, 2020

@Support - Sonos 

Can you provide any detailed eta information for support for TruePlay on iPad Air 4th?

Sonos do not normally announce their development roadmap in advance, as I guess there are no guarantees, until such things have been fully tested, but for changes to TruePlay capable iOS devices, this page-link here below often gets updated first, so perhaps just keep a close eye on that for any changes around the time of any new S2 App/Firmware updates:

https://support.sonos.com/s/article/3222

HTH

Thanks, @Ken_Griffiths. I’ve already linked your page, above, in my documentation (way above) regarding the permanent status of “coming soon” for the year since the iPad Air 4 has been released. This page is of no value for me. 

“Coming soon: Estimated Trueplay support date is December of 2021, with updates provided if a date is missed, would be of value and provide world class CX.

“Coming soon” in perpetuity (I don’t how long the devices have been listed in this status; iPad Air 4th gen was released a year ago, as I documented above) is dishonest, and disingenuous at best. @Ken_Griffiths 

The support page will get updated if/when that iPad gets added to the general list of supported products. Don’t shoot the messenger, I’m just saying that Sonos do not normally mention any such update until it’s just about to be released, or is released …and that page is one of the first things that gets updated.

No worries; wasn’t my intention to offend. Appreciate your taking the time to help. @Ken_Griffiths 

I’m saying, Sonos should normally update customers with their roadmap for a better CX. 

They haven’t even chimed in on this, after a few days, and I’ve tagg’d them a few times.

@jnelly,

Well it is of course the weekend period and that can occasionally mean Staff may not be around, what is mainly a ‘user-community’ here anyway… At least perhaps not as often as we may see them drop by during a working week.

There are several other gateways to Sonos Support Staff (some 24/7), besides what you find here in this user-community.

You may just find the answer to enquiries about such on-going development work is going to be along the lines of Sonos do not have anything to announce at this time, but Staff will feed your comments back to the team responsible. (..or words to that effect).

So don’t be too disappointed, as I understand their hands are tied too and in most cases they may not actually know any dates for the release of such features, at least not until shortly before they are due for release anyway.

@Ken_Griffiths

For a premium product, with premium pricing, a world class company would care enough to understand its customers by having a community board manager monitor this space.

I’m situationally pleased with my Arc home theater surround system; Sonos’s phone support and TruePlay CX is lacking.

I’ve talked to Sonos phone support, lol. The individual asked for all the annoying identification data points (go Sonos data analytics), put me on hold; then came back and was reading a generalized script, and... didn’t even understand the question from the response I was given; I simply hung up, lol.

I’m getting a cheap, older iPhone. Problem solved. ($50 -$100)

The only reason I’m continuing to spend time on this here, is in hopes it lands on Sonos. There is a lot of room for improvement with its CX; I’ve tried to narrate my CX to that end in a non-snarky (well, mostly) reasoned way. 

I’m obviously in the minority here, because you are the only participant in my thread’s subject, lol. (Refer to my thesis statement at the thread’s top about, resource allocation, budgets, priorities et al., lol)

By way of contrast, when I was testing the Bose 900 Soundbar, full surround system vs. the Arc’s, Bose’s CX was world class. If their rear 700 surrounds were louder and designed for more than subtle surround sound, I’d dump the Arc in a heartbeat. Atmos’ spatial, audio object placement for the the x, and y axis, is articulated SOOOO much better with the Bose 900 Soundbar.

And, if I had any energy left to test the Samsung Q950A, or if the Sony HT-A9 was ready for prime time, I’d go in that direction. Sonos is good enough, because I’m exhausted with all the energy I’ve had to put into this home theater project (primarily because I have an older Plasma TV, sans, eArc port, that I love)

I’m settling, happily, but situationally, with the Sonos Arc home theater.

It’s not my first choice… for a few more dollars, the Sony HT-A9 is the bleeding edge; state of the art.

Yes, it’s not a topic that’s mentioned here too often in the community. I suspect most users tend to use their iPhone, rather than an iPad, to wave around the room and some perhaps tend to borrow a device from a friend, as for the majority of folk, it’s only something they may ever do once-only anyway and then forget about it - but I appreciate you have different requirements to the majority and want to move your Sonos devices about much more frequently than most.

Given that situation, I would personally choose to TruePlay tune the devices once only, whilst they are set at the position where I use them most ..and simply toggle ‘off’ the TruePlay feature when they’re placed elsewhere. Then switch on TruePlay when they are moved back to their usual spot… So I would choose do that anyway, even if I had access to a compatible iOS device, as it is much easier, than keep tuning the devices, particularly if they are shifted about regularly. 

If December 2021 has been muted (as per your earlier post) and your choice is not to wait till they release the update for your iPad model, nor wish to borrow a device from a friend, then I guess buying a cheap iOS device is one option for you, but speaking from my own perspective, I would choose to just wait, but it’s certainly your prerogative to buy yourself a cheap device in the interim period, if that’s your own preference.