3 year old Roam also died recently. Unlike some others in this thread I was not offered a free or discounted replacement despite being fairly invested in the ecosystem including an Arc 5.1 set up. Might have something to do with being overseas in Singapore.

Chat support was polite, said they would replace the Roam and that I would soon be contacted through the authorised distributor. Instead, after waiting weeks to receive the official email resolution, what they meant by “replace” was for me to buy another Roam gen 1 for essentially full retail price, plus pay for 2-way shipping (to send the dead Roam back). It gets even dumber and more insulting each time I think about it.

I’ve been dissatisfied with Sonos for some time and with this latest experience I will certainly no longer be a customer. With Wiim streaming options, and more traditional audio brands wading into the lifestyle wireless segment, Sonos has very little competitive advantage in my eyes, so it is startling they choose to nickel and dime customers instead of standing behind their (defective) products.

I bought 2 Roams in July 2022.  One failed with the orange light/won’t charge issue in May 2024, and when I called Sonos support it was replaced with a Refurbished Roam 1 (as I posted earlier in this thread).   Just last week, the other Roam (23.5 months old) also failed with the same issue.  Sonos support indicated it was out of warranty but offered me a courtesy replacement.  The best news of all is they didn’t have any Roam 1 stock, so this time, they sent me a Roam 2!

It unfortunate that Roam 1 has this flaw, that is apparently so common that both my Roam’s failed before they were 2 years old.  However, I do have to give Sonos some serious credit for making things right, at least in my case.  I am up and running with two replacement Roams at no cost to me!  I am hopeful, with the Roam 2 redesign, this problem has been addressed.

Had the exact same problem on one of my Roam 2. A month after the two year warranty it had a solid constant orange light, and no tricks could turn it on.

I ended up buying a new battery and replaced it. Roam is now working again. Now two months later my other roam is doing the exact same, so a new battery is now underway to this also.

I thought the short battery life could be caused by the Roams being constantly charged on the wireless chargers, but can see in this forum that this should not be the case. Guess it is then just poor battery quality?

Not that it will help anyone, but I have the same problem. Roam 1 now seems to be dead. It started with the wireless charging pad not working, and then after an extended (2 month) period of not being charged via USB C it just has the dreaded orange light. 

I *might* be getting somewhere though… I used the original charging USB adaptor (USB A), with a USA A to USB C cable, and now the device went from initial orange light to off. According to earlier in this thread this is what should happen when charging, and is better than permanent orange light. Will try in a half hour to see if I can power on. 

When using direct USB C to USB C charging (with orange light always on), the Roam 1 was only pulling 0.1w, hardly enough to do anything.