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Peapod
Contributor I
Mar 17, 2023 8:04 AM UTC
Sticky

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

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Pinned Reply By Airgetlam

Call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

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Tim1993
Lyricist III
Jul 2, 2023 4:12 PM UTC

Did you ever resolve this? I’ve had my Roam plugged in for days and it is still unresponsive. Orange light remains on solid but nothing happens when I push the power button.

Did you ever resolve this? I am having the same issue. 

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Ken_Griffiths
Ken_Griffiths
Jul 2, 2023 4:25 PM UTC

Did you ever resolve this? I’ve had my Roam plugged in for days and it is still unresponsive. Orange light remains on solid but nothing happens when I push the power button.

Did you ever resolve this? I am having the same issue. 

Hi @Tim1993,

Have you already tried the steps mentioned a little earlier in this thread? If so, and you have repeated them, as described and checked the charger is PD certified with (at least) a power-output of 5Vx2A (10w), then you are perhaps best to contact Sonos Support Staff. Here is their contact LINK

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Tim1993
Lyricist III
Jul 2, 2023 4:38 PM UTC

Did you ever resolve this? I’ve had my Roam plugged in for days and it is still unresponsive. Orange light remains on solid but nothing happens when I push the power button.

Did you ever resolve this? I am having the same issue. 

Hi @Tim1993,

Have you already tried the steps mentioned a little earlier in this thread? If so, and you have repeated them, as described and checked the charger is PD certified with (at least) a power-output of 5Vx2A (10w), then you are perhaps best to contact Sonos Support Staff. Here is their contact LINK

Ken, thank you for the quick reply. Yes, I think I have tried all of those steps. I typically use the Roam wireless charger, but I noticed the Roam was completely dead and would not charge with the wireless charger. When I use my MacBook Pro USB-C charger, I get an amber solid light on the Roam. It has remained solid amber for nearly an hour and the Roam will not reboot or power up. 

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Ken_Griffiths
Ken_Griffiths
Jul 2, 2023 4:48 PM UTC

Ken, thank you for the quick reply. Yes, I think I have tried all of those steps. I typically use the Roam wireless charger, but I noticed the Roam was completely dead and would not charge with the wireless charger. When I use my MacBook Pro USB-C charger, I get an amber solid light on the Roam. It has remained solid amber for nearly an hour and the Roam will not reboot or power up. 

Does your Sonos Qi charger allow you to disconnect its base & cable from its power adapter and allow you to use just the power adapter with the USB cable that came with your Roam? (See attached screenshot).. if so then set the Qi base aside and try charging your Roam with the supplied USB-C cable instead and see if that gets it going using the steps mentioned in my earlier post in this thread.

Hope that works for you.👍

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Tim1993
Lyricist III
Jul 2, 2023 10:26 PM UTC

Thanks for the advice. I have had it charging with the Sonos supplied USB-C block and cord for about 90 mins and the amber light stays solid. The speaker will not turn on.  I think something is wrong with the speaker.  

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Ken_Griffiths
Ken_Griffiths
Jul 2, 2023 11:32 PM UTC

Thanks for the advice. I have had it charging with the Sonos supplied USB-C block and cord for about 90 mins and the amber light stays solid. The speaker will not turn on.  I think something is wrong with the speaker.  

If you’ve tried the power button 20s+ reset off it’s charger a couple of times with no joy, then you are probably best to get in touch with Sonos Support Staff and see if they can maybe assist you.

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    Tim1993
    Lyricist III
    Jul 2, 2023 11:36 PM UTC

    Thanks Ken, yes I have tried a factory reset several times with no joy. I will call them tomorrow. 

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      Ken_Griffiths
      Ken_Griffiths
      Jul 3, 2023 12:03 AM UTC

      Thanks Ken, yes I have tried a factory reset several times with no joy. I will call them tomorrow. 

      Okay but please note that it’s not a factory reset I was referring to, it’s a PID power reset, where ‘off the charger’ (important) you press/hold the rear power button for quite a long time, at least 20s+ then connect the Roam to a USB-C charger for 30 minutes and rinse/repeat the process (off it’s charger). Anyhow I hope you get it sorted with Sonos Support. 👍

       

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        Hauxinn
        Lyricist I
        Jul 6, 2023 10:25 PM UTC

        I’m having exactly the same issue. 

        First the magnetic charging base stopped working but I could charge the Roam with the cable. 

        Now it will not turn on at all. The orange light at the bottom is constant if it is connected to power, otherwise there is no light anymore, nothing at the top. And the buttons don’t seem to be doing nothing. Tried holding the Power button multiple times for a long period of time… with the Roam commected by cable and disconnected also. Nothing happens. Completely bricked except for the constant orange light at th bottom. 

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          Ken_Griffiths
          Ken_Griffiths
          Jul 6, 2023 10:52 PM UTC

          I’m having exactly the same issue. 

          First the magnetic charging base stopped working but I could charge the Roam with the cable. 

          Now it will not turn on at all. The orange light at the bottom is constant if it is connected to power, otherwise there is no light anymore, nothing at the top. And the buttons don’t seem to be doing nothing. Tried holding the Power button multiple times for a long period of time… with the Roam commected by cable and disconnected also. Nothing happens. Completely bricked except for the constant orange light at th bottom. 

          I see you’ve only just joined the forum here today, I assume therefore that your Roam/charger is still under warranty, unless you’ve waited more than a year to suddenly post about your issue? - Anyhow, you are probably best to contact Sonos customer support and see what they may suggest. Here is a link to contact/chat to them:

          https://support.sonos.com/s/contact

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