Skip to main content
Peapod
Contributor I
March 17, 2023
Sticky

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Pinned Reply By Airgetlam

Call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

View in thread

83 replies

Show previous replies
Tim1993
Lyricist III
July 6, 2023

I’m having exactly the same issue. 

First the magnetic charging base stopped working but I could charge the Roam with the cable. 

Now it will not turn on at all. The orange light at the bottom is constant if it is connected to power, otherwise there is no light anymore, nothing at the top. And the buttons don’t seem to be doing nothing. Tried holding the Power button multiple times for a long period of time… with the Roam commected by cable and disconnected also. Nothing happens. Completely bricked except for the constant orange light at th bottom. 

I contacted customer service and after several troubleshooting steps he confined my unit was defective. Best of luck 

    Travis50
    Lyricist I
    July 17, 2023

    Just went through the same thing.  Dead unit.  14 months old.  Customer service essentially said “sucks for you”. Offered me a 30% coupon to buy the same crappy speaker.  After I sent in my old one, which I’m sure they will resell after refurbished.  
     

    Not a fan of Sonos after this

     

      Ken_Griffiths
      Ken_Griffiths
      July 17, 2023

      Just went through the same thing.  Dead unit.  14 months old.  Customer service essentially said “sucks for you”. Offered me a 30% coupon to buy the same crappy speaker.  After I sent in my old one, which I’m sure they will resell after refurbished.  
       

      Not a fan of Sonos after this

      Not gloating, but I have two Sonos Roams here that are 3 yrs old and still going strong, (touch wood). I’m perhaps going to lose out eventually though, as I have small appliance extended warranty insurance and so if the covered devices do not fail in the next two years, then I’ve lost out too… but I guess that’s why that type of insurance cover exists outside any manufacturers normal warranty period.

      I did learn my own lesson many (many) years ago with a B&O TV - so these days, I like to cover most electrical goods for a 5 year period, by which time it’s usually a case that things need to be upgraded to the new model/version anyway. Any product that fails several months outside a warranty period, is perhaps a case of c'est la vie anyway, I guess, as nothing is ever going to be perfect in any mass-produced goods that are available worldwide.

        m_p_shea
        Lyricist II
        July 17, 2023

        I’m having the same issue with a Roam that is only a little over 1 year old. It does nothing on the magnetic base. If plugged in via USB, it gets a solid orange light. If unplugged, there’s no light. Either way it is totally unresponsive. I’ve been on with Customer Service for an hour now - having me do all the things I already tried in terms of factory reset, etc. Nothing’s working. Now I’m hold, awaiting a verdict. With all the Sonos equipment I own, anything other than a fix or replacement would be unacceptable.

        Ken_Griffiths
        Ken_Griffiths
        July 17, 2023

        I’m having the same issue with a Roam that is only a little over 1 year old. It does nothing on the magnetic base. If plugged in via USB, it gets a solid orange light. If unplugged, there’s no light. Either way it is totally unresponsive. I’ve been on with Customer Service for an hour now - having me do all the things I already tried in terms of factory reset, etc. Nothing’s working. Now I’m hold, awaiting a verdict. With all the Sonos equipment I own, anything other than a fix or replacement would be unacceptable.

        I’m not entirely sure why you have posted here, other than it would be unfair on those that take out extended warranty insurance cover, if a manufacturer replaced goods that fell faulty outside their own warranty period, unless perhaps in your case, we’re talking just a few days/weeks perhaps🤔?.. rather than several months. Otherwise those who pay and take out the extended cover, would be questioning their need to do so.

        m_p_shea
        Lyricist II
        July 17, 2023

        Thanks Ken, but I found your response 100% not helpful. I’m unsure what you’re trying to accomplish?

        Ken_Griffiths
        Ken_Griffiths
        July 17, 2023

        Thanks Ken, but I found your response 100% not helpful. I’m unsure what you’re trying to accomplish?

        I’m not understanding (at all) why you are posting your "ongoing issue” here, particularly following on from my earlier comment about taking out "extended" warranty cover - it’s like you’re now putting Sonos in quite a difficult position of not being able to replace your Roam, if it’s outside the 12 month manufacturer warranty period, as it would be totally unfair to those folk that have paid out extra and chosen to extend the cover on their devices. It just seems to me that you are not helping your own case here by commenting - I think you ‘might’ have been better to just await the outcome.

        m_p_shea
        Lyricist II
        July 17, 2023

        This forum has nothing to do with extended warranties, making posts about the fact that you have a product that is working as its intended. It’s clearly labeled “Sonos Roam Orange Light” - which is what I’m posting about. I suggest you start a new thread… preferably on a different website that is about the value of extended warranties (which is not even a Sonos offered product).

        People following this thread are looking for info about this specific topic and how to get resolution, as well as to share similar experiences. I worked with Sonos customer service and found them to be helpful in finding a resolution, and I hope others do as well. It’s great to see a company stand behind their products; which is rare these days.

          Ken_Griffiths
          Ken_Griffiths
          July 17, 2023

          This forum has nothing to do with extended warranties, making posts about the fact that you have a product that is working as its intended. It’s clearly labeled “Sonos Roam Orange Light” - which is what I’m posting about. I suggest you start a new thread… preferably on a different website that is about the value of extended warranties (which is not even a Sonos offered product).

          People following this thread are looking for info about this specific topic and how to get resolution, as well as to share similar experiences. I worked with Sonos customer service and found them to be helpful in finding a resolution, and I hope others do as well. It’s great to see a company stand behind their products; which is rare these days.

          I was actually just trying to assist you, but I think you’re perhaps misunderstanding my posts in reply to you for some reason.

          Bjrklnd
          Contributor I
          July 25, 2023

          Hi

           

          Same issue here with 1 of my w Roams. In USB charger, constant Orange until unplugged. No response to either botton combinations mentioned in this thread. Same charger/cable combo as for my other Roam with no issue 10W/2Amp.

          Wondering if this a general issue, maybe after a certain SW update ?!?

           

          Best regards

          Christian, DK

          Best regards, Christian DK
          Show more replies
          Terms & ConditionsAccessibility statement