Sonos Roam Orange Light

Honestly hoping I got a lemon the last time but reading all these messages here, I’m not feeling confident. Hopefully this one will last. (knocking on wood for your 2 Roams).

I know you don't judge the health of somewhere by visiting a hospital etc. but there do seem to be lots of users with similar issues with the Roam to suggest to me there is an issue there. I have no clue how Roam sales compare to Move for example (assume more) but there are rarely such battery/completely dead issues with Move - especially compared to what is posted almost daily here regarding the Roam.

My Roam has also behaved well battery-wise but I would not use that to believe they must all be like that.

FWIW, I use mine off the charger and charge via USB when needed - and then fully power off until next time. I don't keep it docked on its official charger ever.

Same. Been early adopter for over ten years. Was always a fan but now this  roam is worst piece of tech I own. 

Well after an online chat with customer support today and trying a different reset technique than I had found online, I'm stumped too. My Roam is about 2 years old. Wireless charger does not turn the orange light on. Sonos provided USB cable/block turns the orange light on for about 10 seconds then nothing.

Why are so many people encountering the same issue? This is looking like something deeper than "sorry for your luck".  I have 4 Sonos One speakers and a Sonos Play speaker which are all amazing. Sonos needs to do something more substantial than "here's 30% off".

One more thing to add is that it seems that most people experiencing this problem have the Roam docked on the wireless charger. This could have something to do with it.

The battery LED is only supposed to show orange for 10secs - so it sounds like your device is working but likely has a depleted battery. Leave the Roam on charge for a couple of hours and then go onto try the power button reset - which is "off it’s charger" (important) - press and hold rear power button for 20+ seconds then return the Roam to its charger. If that doesn’t sort it, then leave it charging another couple of hours and once again “off it’s charger” try holding the power button again for 20+ seconds - those steps usually kick the Roam back to life, but ensure you give it a couple of hours on charge before trying the long press on the rear power button. Hope that sorts it for you. 👍

IMO from all the threads here and elsewhere that the roam has issues. If I was you I would consider get a different speaker with the 30% off if they give you the discount and move on from the roam. 

Oh trust me, I have allowed it to "charge" for more than enough hours/days in attempts to get it working. Tried all the reset procedures that I have read including this thread. Tried charging on the wireless dock. Tried charging with the Sonos provided block/USB C cable. Tried a different charger altogether. It will not charge and will not power on no matter what I do.

I don't want to just turn this into a $200+ paper weight but it's not looking good.

Agreed, might look at the Move instead. I liked the compact size of the Roam and the sound was good for a small portable speaker. Disappointing to say the least.

I have the exact same issue. I leave the Roam on the charging base. Haven’t had any problems. Went to use it in August and the unit was dead. I assumed it was a faulty outlet and set it aside. Tried again to charge it last week. No lights on the Roam using the charge base. Used the USB cable and the orange light came on. Charged for several hours and the light stayed orange. The light goes off when unplugged and won’t power on at all. 

Call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.