Skip to main content
Peapod
Contributor I
March 17, 2023
Sticky

Sonos Roam Orange Light

I have 2 sonos Roam speakers. One of which will not connect. I have not used this one for several months. All I get when placed on charger is the orange light but this goes out for after a couple of minutes then nothing. I’ve tried a different charger same thing. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Pinned Reply By Airgetlam

Call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

 

View in thread

83 replies

Show previous replies
raforbes
Enthusiast I
October 12, 2023

Yesterday the Roam I purchased in the summer of 21 stopped working. It exhibited the same red light issue as described in the thread. After reading through this thread and trying the different suggestions I let it charge overnight and this morning it still failed to start. I phoned support and he ran through his scripted responses and troubleshooting which failed. Of course I knew it would but stayed patient. In the end after taking and verifying the serial number he said it would be replaced under warranty. There was discussion above by someone who said SONOS had this issue with Roams dated June 2021 (or something to that effect) - My Roam serial number had a date of 2106. The first part of the SN is “A100 2106WC”. The SN is found on the bottom of the Roam. You’ll need a well lit space to see it. I took a picture of it so I could magnify it.

My guess is there certainly were issues with Roams during this period or perhaps a recent s/w update had issues. Some people with this issue have only been offered 30% discounts on a new Roam. I got lucky I guess. 

    Strangerthanparadise
    Lyricist I
    October 15, 2023

    I have the exact same issue here. The speaker is no longer responding at all, just showing a solid orange light when plugged into power. 
     

    So frustrating. Bought it in June 2022. 

    Ken_Griffiths
    Ken_Griffiths
    October 15, 2023

    I have the exact same issue here. The speaker is no longer responding at all, just showing a solid orange light when plugged into power. 
     

    So frustrating. Bought it in June 2022. 

    So what is the charger / power output you are using? Have you done any troubleshooting? If so, what have you tried so far?

    Strangerthanparadise
    Lyricist I
    October 15, 2023

    I have the exact same issue here. The speaker is no longer responding at all, just showing a solid orange light when plugged into power. 
     

    So frustrating. Bought it in June 2022. 

    So what is the charger / power output you are using? Have you done any troubleshooting? If so, what have you tried so far?


    It no longer is charging on the cable-free Sonos charger. I charged with my Mac charger, iPad charger and the cable that cake with the Sonos directly. The usual reset did not work and also not the alternative way to reset (push power button for 30 secs, charge for 30 mins, try again…). It‘s completely dead unless I plug in a USB C charger and it steadily shines orange. 

    Ken_Griffiths
    Ken_Griffiths
    October 15, 2023

    I have the exact same issue here. The speaker is no longer responding at all, just showing a solid orange light when plugged into power. 
     

    So frustrating. Bought it in June 2022. 

    So what is the charger / power output you are using? Have you done any troubleshooting? If so, what have you tried so far?


    It no longer is charging on the cable-free Sonos charger. I charged with my Mac charger, iPad charger and the cable that cake with the Sonos directly. The usual reset did not work and also not the alternative way to reset (push power button for 30 secs, charge for 30 mins, try again…). It‘s completely dead unless I plug in a USB C charger and it steadily shines orange. 

    It’s sounds like you have carried out the usual troubleshooting - it’s probably best to next contact Sonos Support Staff via this LINK  (if you haven’t taken that step yet) and see what the Staff can perhaps suggest to resolve the matter.

    HarleyJ
    Lyricist I
    October 23, 2023

    Same orange light issue as everyone else. Purchased my Roam in the spring of 2022, so about 18 months of life on the thing. Went through all the steps with support to confirm that the Roam is bricked. “Sorry but as it’s out of warranty the only thing we can do is offer a discount on a new product”… I pushed back on that response but the support person (who was otherwise very professional) wouldn’t budge. Sounds like a class action lawsuit in the making.

      Tyz
      Lyricist I
      November 4, 2023

      I have exactly the same issue as described by many above. Very worrying, and what an incredibly bad response from Sonos, thus far. The Roam was purchased in March 2022 (!).

        danielsd68
        Lyricist I
        November 25, 2023

        I have two roam speakers.  The first one had the orange light issue.  Sonos replaced it. Then my second one had same issue. Although after warranty sonos replaced it. Now the first one they replaced has same issue.  So 3 speakers now.  And anyone that says I should have gotten extended warranties when the product is obviously full of issues is ridiculous.   So disappointing. 

        Tyz
        Lyricist I
        November 25, 2023

        I think it is clear that the product has an intrinsic issue. Sonos is quick to offer replacements, and is clearly cognisant of the issue. It bothers me that Sonos is not willing to be more open about it, explaining what it is, and if they can/will or cannot solve it. 

        Very frustrating to see so many devices go to waste, including all the shipping back and forth. If apparently still worth Sonos’ while, we the customers have clearly been paying way too much for the devices anyway. 

          Ken_Griffiths
          Ken_Griffiths
          November 25, 2023

          I think it is clear that the product has an intrinsic issue. Sonos is quick to offer replacements, and is clearly cognisant of the issue. It bothers me that Sonos is not willing to be more open about it, explaining what it is, and if they can/will or cannot solve it. 

          Very frustrating to see so many devices go to waste, including all the shipping back and forth. If apparently still worth Sonos’ while, we the customers have clearly been paying way too much for the devices anyway. 

          These things though, still do not explain why both the Roams here are still working fine. I’ve had them both over 3 years and they sit on the Sonos Qi charger, or I may charge them from time to time with a PD certified charger. I don’t let their lithium-ion batteries go flat, as leaving those type of batteries discharged for long periods is probably not going to do them much good, but the little speakers work fine and still play for 8 hours, or thereabouts, whilst off their charger, away from Home (we often take them with us when camping/glamping). Other family members and friends have the Sonos Roam too (purchased at different stages) and they’re working okay aswell. 

          If there was a known faulty batch of Roams, then ‘yes’ I can understand that Sonos (as a responsible company) would replace those for people, but there have been some reports where, outside of the warranty period, they have not been replaced according to some threads I’ve read here in the community - so that makes me think it’s not a known issue, but perhaps a mix of things, such as users using under-powered 1A chargers and/or leaving them discharged for excessively long periods etc. This is only a bit of a guess of course, but I’ve not seen any issues here involving such devices belonging friends and family who use this little speaker. So it does not explain why our Roams choose to keep on working.

            Show more replies
            Terms & ConditionsAccessibility statement