Sonos Roam Orange Light

Exact same issue here.  Did all the troubleshooting and now have a case open with Sonos.  They want me to charge it overnight….

Serial number has a 2112 date code.

I’ll update on the outcome.

I had the same issue before, and eventually got RMA. But now RMA unit has the same issue. Personally, the rate of the system failure on this seem a bit too high...

Solution:  Orange light of death = The battery is dead. Fix it yourself! Order a replacement battery on Amazon for $20-ish.  Watch YouTube video on how to disassemble unit and get to battery.  If you are handy it will take you about an hour.  The hardest part is getting the case apart because of all the waterproof glue. 

New battery worked great for me!
-Jim

i bought/got aroam in november 2021. worked fine for 2 yea

it worked fine for 2 years, i left it on the charging basesystematically, but now in december2023. it turned dead like desrcibed in this thread. i tried rhard reset with help of Sonos support, but nothing helped. i fear the battery is dead so i hope it cabn be returned and repaired even if it is outside their warranty period of 2 years. a pitty that a fine producyt like roam breaks just at the end of warranty.  with other sonos products, never had an issue ( five, one, oneSL). we’ll see where this goes, surely the battery is not top quality or it should be clear that keeping it loaded on the base is to be avoided. perhaps regularly depleting the battery helps for longer SONOS lifetime.

Same issue, solid orange light, remediation suggestions do not work. Sits  on a charging base which was off for a few days. Purchased Sept 2021. By contrast my Bose Soundlink Mini purchased in 2017 is still going strong. Pity, my other Sonos kit seemed to have settled down.

What did Sonos Support say, when you contacted them with this issue?

To complete my story on dead roam. I was able to return to Sonos and they replaced it with a new roam  they were flexible with the warranty. I bought in november 2021 an when coming home in november 2023 after sling holyfzy it was dead and I contacted Sonos in december. When trying to return via mediamarkt they said it was outside w warranty bund it would end up with a cost do I contacted Sonos directly and they sent a label to return for replacement. All was handelde. Within a week. So end good all good. And seamless service from Sonos 

Sonos Support - Currently running through their advice which mirrors the steps in this forum and already tried!  Hopefully if it does not come back to life they will offer me a new one - not holding my breath...

Yup, well done Sonos! Accepted that my Roam was dead and replacement on its way. Refreshing to work with a tech company that takes its responsibilities seriously. Support agents polite and helpful.

5 stars